For years, my mom always wanted to stay at the Bellagio. This past week, I took her for the first time. I was on east coast time and the first night, I went to bed at 10pm because I was so tired. My mom decided to stay up and gamble. Around 230am at night, she returned to our hotel room where i was passed out cold. Upon her arrival, all of my clothes were on the floor and my purse was in the bathroom, none of where I've left any of this. We discovered thru the course of the night between the time I fell asleep and my mom came up to the room, someone came up to our room and not only took all of the $$ out of my purse, but my cell phone as well. We called the front desk who sent up Security to take a report that was going to the Risk Assessment team. I told them how you have to physically slam the door shut in order for it to close. Security never checked the door and no one came up 2 hours later. After that, I called the front desk and asked them to move me to another room because I was concerned that this could happen again (I truly believe this is a Bellagio scam) and did not feel safe in that room.
The next day, when I went to check out I complained to the front desk manager about what had happened. I complained because I did not have my cell phone and was unable to check emails (which affects my livelihood) and had to use the Business Services Center where they charged me $15 minimum and $1 a minute. I thought they should have cut me a break on this at the minimum and they would not. He basically told me for all he knew, I could have been making the story up and that I was a liar!!!
Because of this, I advise everyone NOT to stay at the Bellagio and NEVER will again!! No one should have to worry about being robbed or be accused at being a liar.
- Official Description (provided by the hotel):
- Inspired by the villages of Europe, AAA Five Diamond Bellagio overlooks a Mediterranean-blue lake in which fountains perform a magnificent ballet. Within Bellagio are award-winning dining experiences including two AAA Five Diamond restaurants, Julian Serrano's Picasso and Le Cirque from the renowned Maccioni family. The resort’s retail promenade, Via Bellagio, includes the luxury shops of Giorgio Armani, Gucci, Tiffany & Co., Prada, Fred Leighton, Chanel, Dior, Louis Vuitton, Fendi and Bottega Veneta. A world-class art gallery, exquisite Conservatory, Cirque du Soleil’s stunning performance of “O,” sumptuous spa and salon and elegant casino add to the extraordinary Bellagio experience. ... more less
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- Also Known As:
- Bellagio Las Vegas Hotel Las Vegas
- Bellagio Hotel Las Vegas
- Las Vegas Hotel Bellagio
- Bellagio Vegas