I stayed at the Four Seasons in Las Vegas with great expectations. Sadly, the property did not meet my hopes - but came close. It was a "re-uniting" of my son - freshly back from the military and myself with my wife. I told the front desk that my son was coming in and they assured me that they would make his arrival memorable. Well .... somewhere along the way ....... things got botched. Then it happened again after they apologized profusely. They said they tried to deliver a "welcome back" package but we had a "do not disturb" sign on the door - which simply was not true. Anyway, the pool is small but nice and quiet. The restaurants are very expensive but above average. And the staff tries hard but doesn't always deliver. I think there are comperable hotels that do a little better job with customer service. Maybe we'll be back - I don't know. They tried to "make it right" for us but that's gotten botched too ..... very close to great just doesn't make it sometimes.