Just finished a two day stay. The good is that the rooms are large and the maid service efficient. The rest of the staff and management might want to emulate those workers at the lower end of the pecking order. The entire experience was how to maximize the dollars you spend while avoiding delivering any service or product in exchange. Here is a short run down:
1. Registration - You pull up and ask about registration. It is suggested you give your car to valet. When you reject that you are told you can pull it to the side but one person must remain in it at all times. Since the checkout procedure was so cumbersome (more on that later) that isn't an option. Finally, after asking several times, we were told that we could try self-park, were told where it was, but were also told it is probably full.
2. Desk registration - You walk into the lobby to register to be met by a line that is, by estimate, thirty yards long. There are five staff plus three supervisors. All the supervisors watch (hence their title). They do not help out. Someone asked if there could be more staff to speed up registration and was told that this is their shift. It takes a full 45 minutes to complete the process. Makes leaving someone in the car while you register a non-option. Desk help were surly. They hit you with the $18.00 per day resort fee (previously not disclosed). What do you get for that? Free local calls, supposedly a hook up on the internet for one entry, plus coupons for half off on non-hotel related helicopter flights to Hoover Dam. Just by comparison, other the hotel across the street charged $3.00 for a resort fee and offered more.
3. Restaurants - Want a coffee shop for a simple meal. Uh uh. You are referred to the buffet which, for breakfast, charges $20.00 a piece. Lunch and dinner are higher. Ask the concierge for options? The buffet. Ask for others. The buffet. We ate one night at their fish restaurant and the food was good, the waiter surly, but the bus help accommodating. Our problem was that when we didn't order wine or an appetizer (the meals, although pricey, were quite large), things went downhill rapidly. Oh, and they do advertise their all seafood buffet, seven days a week, most evening hours. Nothing like it in Las Vegas. I would like to report on that but, of course, they informed us that while it is open seven days a week like they advertise, it is closed Tuesday and Wednesdays (the two days we were there). At the Rio, "all week" equals five days.
4. Assistance - Had several bouts with the concierge about information and assistance. Got nothing but sullen looks, cryptic answers. One issue had to do with getting our boarding passes, a small thing at most hotels, a major issue at the Rio. They have machines throughout the casino that show on their screen you can get your boarding passes. Problem is, there is a charge. I ask the concierge about that since even the least expensive chains get you your boarding passes or provide the service where you can get them, we are paying a resort fee for literally nothing, and it is just hitting a website and plugging in a number. I am told that since I wasn't an elite (Diamond) member there is a charge.
5. Parking - There are a lot of spaces, most of them reserved for priority members. How do you get to be one? I was told you have to be local but in an aside I was told I could buy a pass and use those parking spots.
I could keep going but you get the gist. At the Rio you get your room, perhaps a parking spot, and little else unless you use their phone lines and call locally. I have visited Las Vegas for forty years (since childhood). Offers come and go. Service can be hot or cold. Here it was non-existent. There are a lot of options to this hotel. I suggest you pursue them.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.