I booked one of their largest Penthouses for a birthday vacation. When you spend money for a Penthouse, no matter where you are in Las Vegas, you have a certain expectation. I generally stay at the Venetian or Palazzo and I consider it one of the finest resorts in the world. I decided to give the Palms a shot because of their promise of a private "pool" in the Penthouse.
We arrived in Las Vegas in the morning, and our Palms limo driver met us at the airport. We were promptly checked in to our penthouse (despite the hour, I do expect to be checked in upon arrival). When we arrived to our suite, we discovered that virtually the entire penthouse was worn and dirty. The carpets were destroyed as though this place had become a frat house. The pool table in the room was completely beat up. Furniture was torn and the kitchen was filthy. Absolutely unacceptable.
After a phone call, a bellman delivered new keys and took us to another room. This one was better, but still had issues. The pool table was laughable. We attempted to use it a couple of times, but it was so unlevel that the balls would roll to one side of the table. The "pool", which was the biggest selling point for us, was the biggest disappointment. It is nothing more than a hot tub advertised as a pool. In the 100 degree heat of July, it isn't refreshing at all and completely unusable, even at night.
My suggestions on the Penthouse - Don't do it. There are better options throughout Vegas which are truly luxurious and don't advertise themselves falsely.
The casino is fairly small, but nice. The dealers are a mixed bag. Some were incredibly friendly and some were not. We found that our ratings were very inaccurate and I highly recommend asking the pit boss/box man frequently how they are rating you if you have any interest in comps. In their defense, the patrons of this place are in their young-20's and obliviously drunk. There was one guy at the craps table that was so drunk that he would literally shovel his chips on the table and throw the dice directly at the stickperson. This went on FAR too long before the casino put a stop to it and it was the last straw for us in the casino. I'm all for having a good time, but this place is obviously designed for the completely drunk and obnoxiously loud immature crowd.
The place has it's fair share of restaurants. I do recommend Nove if you are in the mood for Italian. It was very good.
Despite our complaints and concerns about the quality and misrepresentation of the room, as well as the inaccuracy of the table ratings, the resort has still failed to make us whole. There were some concessions made, but others were promised and never followed through with. At this point I have written it off as a loss, which is disappointing.
If you are in your early 20's and are looking for a place where you can absolutely lose control of yourself, look no further than the Palms and Palms Place. There is really no compelling reason to spend the money on a Penthouse unless you go in the Winter and are looking for a place you can pack as many of your friends as possible in to to cut down costs. THIS IS NOT A LUXURY RESORT OR LUXURY PENTHOUSE. Better options are the lofts at MGM Grand or Aria SkyVillas, or perhaps the Lago Media Suite at the Palazzo. You are guaranteed to get the kind of service you deserve at those places, as they truly cater to the money crowd.
- Also Known As:
- Palms Place Hotel Las Vegas
- Palms Place Hotel
- Palms Place Las Vegas
- Official Description (provided by the hotel):
- Palms Place Hotel and Spa is a full service boutique hotel. Comfortably removed from the non-stop action of the Palms casino, this tower is a study in elegance and relaxation.From the high-end accommodations to Simon Restaurant, Drift Spa and Rojo Lounge, Palms Place feels more like a home than a hotel. ... more less
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