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“Beware Charged 3 times for One trip” 1 of 5 stars
Review of Heli USA Airways

Heli USA Airways
155 East Reno Avenue, Suite E6, Las Vegas, NV 89109 (Paradise)
+1 702-736-8787
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Ranked #413 of 610 Activities in Las Vegas
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Owner description: Heli USA Airways offers helicopter tours over the Las Vegas Strip, Hoover Dam, the Grand Canyon and transportation to the Grand Canyon Ranch Resort; for western-style entertainment and activities, tours to see the American bison and overnight experiences in authentic accommodation.
London
1 review
5 helpful votes 5 helpful votes
“Beware Charged 3 times for One trip”
1 of 5 stars Reviewed February 7, 2013

WARNING AVOID THIS COMPANY. Back from Vegas after two weeks got credit card bill charged my credit card for Two more transactions, I know Card company should have spotted it !!. But had NO response from HELIUSA after numerous emails, can only assume it wasn't a mistake, they have made no contact, replies or apology.
Read reviews as I don't appear to be the only one, I've also had to get my Credit Card to go after them to get the money back!

Visited January 2013
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeliUSA_Management, Manager at Heli USA Airways, responded to this review, February 9, 2013
Thank you for alerting management of this issue. We apologize but have seen no prior emails concerning this matter. Please contact a Heli USA Customer Service MANAGER at 800-359-8727 so that we may rectify this immediately. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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431 reviews from our community

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Date | Rating
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English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
“Use another company”
1 of 5 stars Reviewed February 6, 2013 via mobile

We went on a flight with heli usa to the grand canyon but had no
narration the Cowboys didnot have champagne there was no covered wagon like they say... Cowboy boot said we will get a full refund when we got back to Las Vegas that was not so i would recommend a different helicopter company

Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeliUSA_Management, Manager at Heli USA Airways, responded to this review, February 11, 2013
Thank you for posting your experience. It is highly unusual that any part of the tour experience would not be provided and we apologize if the ranch destination ran out of champagne or if you were unable to hear the narration properly. For the inconvenience, please contact a Heli USA Customer Service Manager regarding appropriate compensation. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Biggest rip off! worst customer service”
1 of 5 stars Reviewed January 24, 2013

My boyfriend and I went on this tour and booked it some time in advance and paid for it in full. After going on the tour and coming home after a week they charged my credit card again! after numerous attempts to contact them they refused to respond and I had to get my bank to go after them to get the money back!

Dont go with them! there is many other companies that do tours to the canyon I would recommend to go with one of them

Visited January 2013
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeliUSA_Management, Manager at Heli USA Airways, responded to this review, February 9, 2013
Thank you for alerting management of this issue. If the matter has not already been rectified, please ask to speak with a Heli USA MANAGER at 800-359-8727. As previous reviews can attest, we pride ourselves on providing excellent customer service and apologize for any inconvenience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
“One if life's best choices”
5 of 5 stars Reviewed January 24, 2013 via mobile

Torn between heli USA and maverick and chose heli USA and was not disappointed! Truly spectacular sights and pilot was informative throughout! This is a must do for any Vegas holiday!

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas, Nevada
1 review
“Great Ride”
5 of 5 stars Reviewed January 21, 2013

Heli USA provided great service and a great experience! The views from their Night Strip tour were really incredible and I would recommend this tour!

Visited January 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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