What a great hotel! One of the best in Vegas I'd say and even all rooms are actually suites so even the smaller (affordable) ones are stunning. Had a great view over the strip (for which we had to pay extra of course, nothin is for free in Vegas) and were amazed by the huge bed, extra living room and the sparkling bathroom, all perfectly clean and modern but yet nicely designed to have some remotely Italian looks matching the theme of the hotel complex. One of the reasons we stayed at the hotel was the amazing looking pool area which I am sure would be great if you could actually use it. The pool hours are actually super short with the pools closing off-season as soon as the sun goes down- as if there was a reason that only Vegas hotels can't be open once the sun goes down. First day of our stay we arrived at the pool in the morning only to find some unskilled youngish employee guard the closed door and telling us about "all the stuff blowing over the pool". No aplogy whatsoever and quite non-helpful in his behaviour he was. I'd probably not be the customer service stunner either if I had to guard a closed door all day but that's certainly his and not my problem. An hour or so later- the weather looking perfectly fine from our room with just a light breeze going- I called the concierge desk to ask about the pool opening and was told in a highly unprofessional and rude manner that "if the pool is closed, it's closed and we don't opne it up later, that's how we do it"- no aplology whatsoever. We later complained personally with the concierge desk and also upon checkout the day later- no single employee bothered to even give us a sensible explanation or at least apologize. In the afternoon that first day, it was actually a hot day with aboslutely no wind anymore whatsoever but the hotel still didn't bother to open up the pools. I actually have a suspicion why that is: Once the pools don't open in the morning, there is no way for the hotel to sell their ridiculously overpriced private cabanas anymore which is obviously the only reason to have those pools in the first place. What a shame in such an otherwise stunning property- not happy!

It takes a lot for me to write one of these reviews. Either positive or negative, but I feel travelers should be warned off after looking at some of the reviews for the Palazzo. Perhaps it is fine if you just want to go to Vegas, gamble a little and have some cocktails. I was attending a convention and trying to work while I was at the hotel recently for 6 days. The suite I upgraded to was spacious and lovely. I was happy to check in and was excited to find a printer/fax/scanner. None of that worked of course for the first day until I had the parade of 2 bellman and an engineer. Lack of fax sent me down to discover the evil package center. This is a place that you can go to send an $11 two page fax, and recover your Fed Ex packages starting at a fee of $4 and up. That's right, you pay them to get your packages that should be given to you. This struck me as illegal and I intend to inform Fed Ex about it. Definitely not right. Getting a business continental breakfast delivered for 4 took an hour and a half so the next day I asked for just coffee. For 2 hours I asked for coffee. I finally put my boyfriend on the phone who I think frightened them so badly that the server ran up to the room dropped the pot and left too fast to get a tip. I wanted to work out, but when I called the front desk they thought it would cost $30-40. They were not sure. When I went over to the Canyon Ranch workout Center they explained to me that if I purchased a daily resort fee I would get wi fi and workout included for $15 a day. News the front desk did not seem to have. In the scheme of things this sounded like a deal. But then I had to go get the wi fi charges removed from the bill. Which is harder than it sounds. Especially over the phone. For some reason they REALLY want you to come to the front desk personally for everything. Maid service is catch as catch can as well. Calling housekeeping did not seem to get it done. Finding people in the hallway proved more fruitful. But my favorite scenario came with the language around the laundry service. When I phoned one morning I was asked if I wanted same day or express. As it was 9:10 AM I answered same day. Then they explained to me that I would be getting my clothes the next day in the afternoon. I replied that isn't same day. They told me that is what we call it. If I wanted my clothes later that day I need to get express and pay $15 extra fee since I called after 9 AM. After several days of this it became incredibly exhausting and I was grateful to leave. The sole bright spot in the service was the concierge staff who appear to know their jobs and were extremely professional. I am writing a letter to the hotel to complain (I have not done this in years) about just how bad the service really is. Do not go here if you need room service, bell staff, maid service or packages.

My husband was there on business and I went for leisure. Very, very nice hotel. The room was beautiful and we had a great view of the strip. The casino was a little more low key than others on the strip. I would highly recommend this hotel. Very nice!

The Palazzo is stunning. We had the smallest suite they do as part of our honeymoon trip and only paid $129 per night. The suite was still huge and very comfy with views over Treasure Island and the pool areas (also very nice). Security is excellent, there was loads of parking, check-in was very quick and easy and the casino was the last smoky we've been in. Also an excellent location away from the least salubrious parts of the Strip but close to all the action. Everything was as described and shown on the website so not sure what people find to moan about. Would stay here again in an instant!