The key to a great vacation/celebration is the right people helping you. Our superstar was Gregory at the front desk who gave us a room with an outstanding view of the Strip on the 48th floor. His manager also offered us a late checkout for our last day in honor of our anniversary. We are platinum IHG members. All of the people we met were friendly, unbelievably customer-oriented and willing to help you. This hotel attracts people from around the world and also from every state in the union. As we approached the July 4th holiday, more locales came in. Only one issue came up for us when our room was not cleaned by 5 pm one day. We called down for help but then we also told Gregory who monitored things for us(we should have called down earlier) . Problem disappeared and our turn down service chocolates got bigger. We took full advantage of this location but took cabs for other restaurants /places/shows we wanted to visit (the temperature was near 115 each day). Upon check-in, we signed off on our room price for each day with fees and tax. The final bill contained the same information and therefore, no surprises.
We agree with all of the compliments to the staff and management. Vegas costs money. When you go, you are helping to pay the hotel's bills and million dollar electric bills. Without customers, no one has a job. They want you to be happy. Be fair, ask questions and if something goes wrong talk to the right people. Palazzo works for us. We had a great time!
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- Also Known As:
- The Palazzo Hotel Las Vegas
- Palazzo Las Vegas
- Palazzo Hotel Las Vegas