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“Friendly Staff, Great Clean Rooms, Excellent Casino!” 4 of 5 stars
Review of The Palazzo Resort Hotel Casino

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The Palazzo Resort Hotel Casino
5.0 of 5 Hotel   |   3325 Las Vegas Blvd South, Las Vegas, NV 89109 (The Strip)   |  
Hotel website
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Hotel amenities
Special Deal
Daily breakfast for two
Ranked #4 of 272 Hotels in Las Vegas
GreenLeadersGold level
Frisco, Texas
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
16 helpful votes 16 helpful votes
“Friendly Staff, Great Clean Rooms, Excellent Casino!”
4 of 5 stars Reviewed September 5, 2013

Although I am normally an Aria or Encore Guest, we chose the Palazzo this go around. I enjoyed the large clean rooms. The beds were fairly comfortable, but not as comfortable as Aria or Encore. The bathrooms gave my husband and I ample space to get showered and ready each day and night. One of my favorite aspects of the hotel was the choice of restaurants and the amount of casino floor space between Palazzo and the adjoining Venetian. I would recommend this hotel to friends and family and overall it was a positive experience.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kirsten D, VP of Hotel Operations at The Palazzo Resort Hotel Casino, responded to this review, September 6, 2013
Dear Guest,

Thank you for allowing us to host you during your recent visit and for taking the time to share your experience. We are humbled to have received such thoughtful comments, for there really is no greater satisfaction, as a customer service professional, than receiving kind words from a valued guest. Your feedback is a testament and reflection of the continued success of The Venetian|The Palazzo’s diligent strides towards personalized and second-to-none service and for our clear and paramount five-diamond vision.

Once again we genuinely thank you for your time and for your kind words, the words that have reminded us of our agreement, ability and empowerment to continue our pursuit of providing our guests with nothing less than the best.

Kind Regards,

Kirsten Dimond
VP of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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9,149 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2,939)
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English first
South Elgin, Illinois, United States
1 review
5 of 5 stars Reviewed September 5, 2013

Don't pass this hotel up. great bang for the buck. first rate. makes you feel like a high roller. It is a first class resort. we have stayed at other properties on the "strip" an have come to the conclusion that we will be staying at the Palazzo on a regular basis.

Room Tip: The "basic" room is better than most other properties
See more room tips
Green Features: The resort is Green. It is evident in the lighting.
  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kirsten D, VP of Hotel Operations at The Palazzo Resort Hotel Casino, responded to this review, September 6, 2013
Dear Guest,

Thank you for recommending The Venetian | The Palazzo to your fellow travelers. Earning referrals from previous guests is a wonderful compliment that you have given. I look forward to welcoming you back soon.


Kind Regards,


Kirsten Dimond
VP of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 5, 2013

Thoroughly enjoyed our recent stay in one of the prestige suites at The Palazzo. Nice suites, very friendly staff, awesome cocktail hour in the evenings for the prestige guests. Only thing is they do not have their own poker room but adjoining Venetian poker room is a easy short walk. Will be back.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kirsten D, VP of Hotel Operations at The Palazzo Resort Hotel Casino, responded to this review, September 6, 2013
Dear Guest,

Thank you very much for taking the time to share your positive experience. There is no greater satisfaction, as a customer service professional, than receiving kind words from a valued guest. I am delighted that you enjoyed your accommodations at Prestige. Prestige provides an unparalleled level of service to their guests and raving reviews are often made about access to the Prestige Lounge. A handful of benefits, such as private check in (with champagne), cocktail receptions, continental breakfast and a private business center, are always crowd pleasers.

Rest assured that your comments have been shared so we may enliven our team members with your thoughtful compliments. I am confident that our staff delights in knowing that they contributed to the enjoyment of your stay.

Again, thank you for your encouraging review on TripAdvisor and I look forward to exceeding your expectations during your next trip to Las Vegas.

Kind Regards,


Kirsten Dimond
VP of Hotel Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 5, 2013

We had a wonderful time at the Palazzo for our 25th anniversary! We stayed here for 5 nights and it was absolutely beautiful and would be my first choice to stay again in Vegas. We were given a room on the 30th floor overlooking the golf course and everything was first class! I loved the king size bed and would like to know the make and model to purchase one for our home. After walking the strip all day it was nice to have a comfy bed to crawl into at night. The large rooms are great and we felt very spoiled. Top notch hotel

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kirsten D, VP of Hotel Operations at The Palazzo Resort Hotel Casino, responded to this review, September 6, 2013
Dear Guest,

Congratulations on your 25th wedding anniversary! Thank you for the privilege of hosting you during your celebration! Congratulations on this special milestone and I am pleased that The Venetian | The Palazzo enhanced and contributed to your celebration.

Thank you for your positive review on TripAdvisor and I anxiously anticipate many more opportunities to serve you during future special occasions.

Kind Regards,


Kirsten Dimond
VP of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed September 5, 2013

I am so glad I went with the Palazzo! Originally, I was deciding between Cosmo, Wynn, and MGM, but some reviews turned me off! We stayed August 22-26th. We arrived at 10 AM, pretty early, but we wanted to spend a full first day in Vegas! The line was really short, and we were taken care of right away. We declined the 25$ a day resort fee. We weren't going to use the gym! Other than that, we were given a book full of coupons for stores and restaurants in the Palazzo/Venetian! Great stuff. Check in took about 10 minutes. We were given a room on the 43rd floor! Talk about wow! The view was amazing!! The room was amazing pictures do it NO JUSTICE! The bathroom was huge! The living area was great and even had a computer station with a printer! The safe is located under the TV and easy to program.
*beware* dont touch anything inside of the fridge unless you want to pay for it* There's a walgreens right across the street

The Pools were great but so cold!!! There's about 6 of them. We were freezing to death. We decided to give Azure pool party some play, but it was NOT your typical vegas pool party. Very small, congested, overall I wouldnt return. TAO is the way to go. Its pretty much free admission if you're a hotel guest at Venetian or Palazzo.

We didn't order room service because we didnt think that it was worth it (18% gratuity, another 8% for something else and 5 dollars for delivery!) However, we did eat at many of the restaurants and they were all great with good service! The (charge it to your room) process really looked like a pain in the [--], so we just paid with cash.

LAVO nightclub was great, we went on a Friday, good DJ and good crowd. We didn't get a chance to get to TAO however outside they have a dispenser for women to buy flats for 20 bucks very clever!

The slots didn't pay out much except for the penny slots! I did pretty good on those.

The housekeeping service was great as well, and they had a variety of channels. Overall, I would never stay anywhere else besides The Palazzo. Its right near Fashion Show Mall, Nordstrom, Wynn & Encore, and not a far walk to the Harrahs Monorail! I will be back!

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kirsten D, VP of Hotel Operations at The Palazzo Resort Hotel Casino, responded to this review, September 20, 2013
Dear Guest,

Thank you for your such a positive review. I am particularly struck by the time and extensive detail that you provided and for sharing so many aspects of The Palazzo with our fellow travelers. You had a choice between so many hotels on the Las Vegas strip, and to not only choose us but to deem us the only place you would stay in Las Vegas is one of the greatest compliments we could ever receive.

Thank you for your recommendation of our resorts, and I look forward to welcoming you back soon.

Kind Regards,

Kirsten Dimond
VP of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool, United Kingdom
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
Reviews in 19 cities Reviews in 19 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed September 5, 2013

From check in to check out we loved every minute spent in the Palazzo/Venetian resort. There is so much to see and do you leave the hotel reluctantly. Our room was a King View on the 40th floor with a view of the Wynn golf course and the mountains in the distance. We chose that side of the hotel because we like quiet when sleeping and it was perfect. A lovely room and bathroom like so many other reviewers have said.
We visited the pool areas in both Palazzo and Venetian and though each pool is small they are all different. Plenty of comfortable loungers and numerous towels. Pool service staff were attentive too!
Restaurant recommendation has to be Cut! It was fantastic, not cheap but with food you get what you pay for. The cheaper option if Cut is too expensive would be Postrio Bar and Grill. Both are run by Wolfgang Puck and their food is delicious. Postrio is located in St Mark's Sq so you get the street entertainers too.
We visited Tao Nightclub on Fri (Labor Day weekend) so typically packed. We had the hotel voucher and we directed to the front of a line reserved for hotel guests. Yes, it got very crowded inside but because we got in early we were able to secure a bit of space near the ropes in the centre.When we'd had enough inside we made our way upstairs to the Tao Beach area which was a much more relaxed and cool atmosphere.
Finally a mention for the wonderful casino staff. We're not really gamblers but they were so helpful and recognised us when we came back to their table. I must whisper this but you even sensed they wanted you to win.
Enjoy every minute of your stay in this wonderful resort! We'll definitely be back!

Room Tip: Ask for the highest floor you can get and for quiet choose the golf course view
See more room tips
  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kirsten D, VP of Hotel Operations at The Palazzo Resort Hotel Casino, responded to this review, September 6, 2013
Dear Guest,

Thank you for your kind words and feedback! It is a pleasure to read about how much you enjoyed our opulent accommodations. Our standard is a suite and we not only provide the largest standard accommodations on the Las Vegas Strip, but as you pointed out The Venetian | The Palazzo has some of the best amenities.

Thank you again for your review and I look forward to hosting you here at The Venetian | The Palazzo many times in the future.

Kind Regards,


Kirsten Dimond
VP of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Alberta, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 5, 2013

First of all, who dreamt up "resort fee"? At $25 per night? Quoting a $180 hotel room that's actually $205 isn't right, but that's the only bad news. Amazing rooms, huge, sunken living room, it's just awesome. And I'm a road tripper, so the tips-only valet is unbelievable. Second trip to this hotel, it's on the north end of the strip, across from Treasure Island, but it's amazing. Ok, I said that already ;)

  • Stayed August 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kirsten D, VP of Hotel Operations at The Palazzo Resort Hotel Casino, responded to this review, September 6, 2013
Dear Guest,

The continued return of a loyal guest is the highest honor that we can earn and I thank you for bestowing this upon The Venetian | The Palazzo. Thank you for your feedback and continued loyalty. I look forward to exceeding your expectations for many trips to come.

Kind Regards,

Kirsten Dimond
VP of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Palazzo Resort Hotel Casino

Address: 3325 Las Vegas Blvd South, Las Vegas, NV 89109
Phone Number:
Location: United States > Nevada > Las Vegas > The Strip
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Casino Hotel in Las Vegas
#2 Business Hotel in Las Vegas
#3 Luxury Hotel in Las Vegas
#4 Family Hotel in Las Vegas
#4 Spa Hotel in Las Vegas
#4 Green Hotel in Las Vegas
#4 Romantic Hotel in Las Vegas
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Palazzo Resort Hotel Casino 5*
Number of rooms: 3025
Reservation Options:
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Also Known As:
The Palazzo Hotel Las Vegas
Palazzo Las Vegas
Palazzo Hotel Las Vegas

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