Having previously stayed and enjoyed the Palazzo, the decision on where to stay on our recent vacation was an easy choice. This property is simply amazing. The experience is first class all the way, with the elegant and spacious accommodations, to the friendly and helpful staff. You can't go wrong with staying here.
We arrived at 7:00am, well before the standard check-in time. The front desk person checked us in and informed us that while they didn't have our room ready at this time, she would take our cell phone number and as soon as the room was ready they would give us a call to let us know and we could go straight up to the room. With our keys in hand, we decided to have breakfast. Before we finished our meal my cell phone rang...the room was ready! That is what I call service! This is in sharp contrast to my last visit to Vegas for a conference where I stayed at another property on the Strip and was told that while they had rooms ready, if I wanted to check in early I had to pay a fee, otherwise I could wait till noon for a reduced early check in fee or wait till 3pm to check in without a fee. Palazzo...thank you for putting the guests' experience first and accommodating us.
I could go on and on about our stay but will summarize and say that it was amazing. Beautiful property, great rooms, great staff. I love the open feel to the casino and the variety of restaurants and shops available at The Palazzo and The Venetian. We were there for four days and barely left the property. There was no need to...great fitness center/spa...check...great pools...check...incredible restaurants...check...shopping...check. We had all but two meals at The Palazzo or Venetian and want to go back and experience more.
This trip sealed it...this is our favorite casino/hotel in Vegas and will be back!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you sharing your positive feedback regarding The Venetian | The Palazzo. I am pleased to read that The Venetian | The Palazzo have earned your loyalty. I look forward to welcoming you back to The Venetian | The Palazzo each and every time your travels take you to this fabulous city.
VP of Hotel Operations
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.