Stayed here for three nights in January with girlfriends. Check in was easy and quick even though I had a somewhat complicated reservation and I was able to check in a couple hours early. The casino and hotel are huge and well laid out. The casino and common areas are relatively smoke free. Elevators are quick. The room (Bella Suite, 2 Queen beds) was big with a nice seating area next to the beds. As is the norm with large hotels with quick room turnover, the room had a basic clean feeling, however the bathroom floor was sticky, the dresser below the TV had what could have been years worth of debris accumulation between the glass top and the frame of the dresser, there was crumbs, bobby pins, safety pins etc.....Generally gave the feeling of nastiness. Overall we had an okay stay but probably won't be back. The hotel does offer a shuttle service to and from the airport, 7 bucks cash. Paid $20 for a cab from the airport because I didn't know about the shuttle. Paid the $7 to take the shuttle back to airport, shuttle only services Palazzo and Venetian so it is quick. For more info about the shuttle check out the transportation link under the guest services tab on the Palazzo website.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for choosing to stay at The Venetian | The Palazzo. After traveling so far it breaks my heart that your stay was not a complete success. I would like to apologize on behalf of The Venetian | The Palazzo and our team for your experience during your stay. It concerns me deeply to learn that your suite condition did not reflect a level of exceptionality. I have forwarded your comments to the appropriate department, which always welcomes suggestions for improvement.
Again, I extend my apologies and invite you to contact our guest relations department directly as I would like an opportunity to gather more details of the challenges you experienced and do what it takes to earn your future loyalty. It is my sincere hope that you will give us another chance to exceed your expectations on a future visit.
VP of Hotel Operations
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.