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“Spacious rooms, some design misses” 4 of 5 stars
Review of The Palazzo Resort Hotel Casino

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The Palazzo Resort Hotel Casino
5.0 of 5 Hotel   |   3325 Las Vegas Blvd South, Las Vegas, NV 89109 (The Strip)   |  
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Hotel amenities
Special Deal
Daily breakfast for two
Ranked #4 of 273 hotels in Las Vegas
GreenLeadersGold level
Jersey City, New Jersey
Top Contributor
100 reviews 100 reviews
75 hotel reviews
Reviews in 38 cities Reviews in 38 cities
61 helpful votes 61 helpful votes
“Spacious rooms, some design misses”
4 of 5 stars Reviewed January 19, 2013

The rooms are of course huge, which is great. The beds are comfortable, there's a decent desk area. There are no bedside outlets. We also found that there were oil stains on the headboard that is padded and runs to the ceiling. I can only imagine the stains that high on the headboard were from someone's head being pressed against it... Probably not the best choice of fabric/ design. The decor in general is a little much, with a golden colored sofa and what not. All that said, if you can get a good rate on it you'll appreciate the extra space. Also, if you take advantage of the Amex Fine Hotels & Resorts benefits, the $100 F&B credit is a nice plus as well as complimentary breakfast buffet at Grand Lux Cafe (including belgian waffles - a favorite of mine).

Room Tip: Close to elevators
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  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PA_GuestRelations2, VP of Hotel Operations at The Palazzo Resort Hotel Casino, responded to this review, January 21, 2013
Dear Guest,

Thank you for your kind words and feedback! It is a pleasure to read about how much you enjoyed our opulent accommodations. Our standard is a suite and we not only provide the largest standard accommodations on the Las Vegas strip, but as you pointed out The Venetian | The Palazzo has some of the best amenities. Still, I would like to apologize on behalf of The Venetian | The Palazzo and our team for your experience during your stay. It concerns me deeply to learn that your suite condition did not reflect a level of exceptionality. I have forwarded your comments to the appropriate department, which always welcomes suggestions for improvement.

I want to thank you for recommending our American Express Fine Hotels and Resorts program. The Venetian | The Palazzo are exceptionally proud to be a part of this program. The program offers cardholders, such as you, great benefits and it sounds like you took full advantage of those benefits.

Thank you again for your positive review and I look forward to hosting you at The Venetian | The Palazzo for many Las Vegas vacations to come.

Kind Regards,


Kirsten Dimond
VP of Hotel Operations
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2,598)
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Top Contributor
60 reviews 60 reviews
20 hotel reviews
Reviews in 21 cities Reviews in 21 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed January 19, 2013

I've stayed in the Palazzo a few times now and have never been disappointed. Really amazing value for money, great location on the strip, really good meeting facilities if you're looking at somewhere to hold a meeting. The restaurants in the Palazzo absolutely rock, this time we tried Rattlecan for some good old fasioned US burgers, we weren't disspointed! Plus you get to 'ride the pickle' lol.

The staff are amazing, the suite was bigger than my condo in Singapore, hotel facilities were amazing - this is luxury all the way.

Room Tip: book early!
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PA_GuestRelations2, VP of Hotel Operations at The Palazzo Resort Hotel Casino, responded to this review, January 21, 2013
Dear Guest,

Thank you for your kind words and feedback! It was my pleasure to share your positive experience with our team. They truly appreciate hearing from satisfied guests like you, and we all look forward to your return.

Kind Regards,


Kirsten Dimond
VP of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed January 18, 2013 via mobile

From the first phone call to the concierge, to the moment we arrived to the last good bye and thank you at the valet stand, the staff at all of the venues, tables, spas, and all other services we encountered down to housekeeping, treated us with respect and courtesy neither of us have encountered previously.
Maticulus and with attention to detail the entire experience was well worth it. Previous trips have had my wife and I stay at the Four Seasons and Belagio, while they had their merits, the location on the Strip and the distance from the "party" we're the overall deal closers.

This of course was only magnified when we ventured across the street to a competitor of yours for brunch and left feeling slighted.

Worth every penny!

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PA_GuestRelations2, VP of Hotel Operations at The Palazzo Resort Hotel Casino, responded to this review, January 29, 2013
Dear Guest,

Thank you for allowing us to host you during your recent visit and for taking the time to share your experience. I am humbled to have received such thoughtful comments, for there really is no greater satisfaction, as a customer service professional, than receiving kind words from a valued guest. Your feedback is a testament and reflection of the continued success of The Venetian |The Palazzo’s diligent strides towards personalized and second-to-none service and for our clear and paramount five-diamond vision.

Once again I genuinely thank you for your time and for your kind words, the words that have reminded us of our agreement, ability and empowerment to continue our pursuit of providing our guests with nothing less than the best.

Kind Regards,


Kirsten Dimond
VP of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pune
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 18, 2013

We 3 friends went on road trip from Santa Clara to Las Vegas and checked in Palazzo. Before booking the hotel we had heard cool things about this hotel from many folks but it was much more than what we heard. The staff at reception was very kind and in few minutes time we were handed over room keys even during fully packed Hallowean time. The suite was truly awesome with the view towards Mono-rail and Vegas Airport. Superb suite with every best possible amenities were available there. It can be imagined from a simple line that we drove for close to 10 hours from SC-Vegas and we felt extremely relaxed after reaching there from the facilities we were provided and without much delay we went out to road around the city.
One of the biggest advantage of Palazzo is its location. Situated almost in the middle of Vegas Strip where every thing is of few mints walk either side. Not to forget the best nightclub TAO in Venetian (sister hotel of Palazzo) and you get hotel guest discount. Also we had opportunity to watch several most famous shows in vegas as Blue Man, Phantom of Opera in Palazzo. Not to forget their fine casinos which also is attraction point.

What more to say than: we couldnt have expected more than this in our First Vegas trip which been so rememberable and gave us so much of The Vegas that we are planning more trips to this city :)

Room Tip: Go for their suites which is amazing
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PA_GuestRelations2, VP of Hotel Operations at The Palazzo Resort Hotel Casino, responded to this review, January 19, 2013
Dear Guest,

Thank you for allowing us to host you during your recent visit and for taking the time to share your experience. We are humbled to have received such thoughtful comments, for there really is no greater satisfaction, as a customer service professional, than receiving kind words from a valued guest. Your feedback is a testament and reflection of the continued success of The Venetian|The Palazzo’s diligent strides towards personalized and second-to-none service and for our clear and paramount five-diamond vision.

Once again we genuinely thank you for your time and for your kind words, the words that have reminded us of our agreement, ability and empowerment to continue our pursuit of providing our guests with nothing less than the best.

Kind Regards,

Kirsten Dimond
VP of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 18, 2013 via mobile

We have stayed at the Palazzo several times, the experience ALWAYS exceeds our expectations from check in to dining and everything in between. We could stay at any hotel in Vegas but the Palazzo makes our choice easy. Guests forever

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PA_GuestRelations2, VP of Hotel Operations at The Palazzo Resort Hotel Casino, responded to this review, January 19, 2013
Dear Guest,

First and foremost, I would like to thank you very much for taking the time to share your positive experience. There is no greater satisfaction, as a customer service professional, than receiving kind words from a valued guest. Rest assured that your comments have been shared so we may enliven our team members with your thoughtful compliments. I am confident that our staff delights in knowing that they contributed to the enjoyment of your stay.

We truly appreciate you taking the time to write to us after your recent stay. We hope to host you again and continue to amaze you with our Unmatched Guest Service Standards.

Kind Regards,

Kirsten Dimond
VP of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
WA
Senior Contributor
33 reviews 33 reviews
30 hotel reviews
Reviews in 17 cities Reviews in 17 cities
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed January 18, 2013

My wife and I have just spent 10 nights in a prestige suite at the Palazzo. Our room was on the 26th floor of the hotel and had a beautiful view of the strip and the snow-capped mountains in the background. This wasn’t our first time in Vegas, nor at this hotel. It was however our first time booking at prestige level which allowed us access to the club lounge on the 23rd floor.

First the room. As already reported in innumerable reviews on this property our room was large, modern with a lovely spacious bathroom, and a firm understanding bed, which provided us with a great night’s sleep every night.

Unfortunately as far as the hotels ground operations are concerned ie the casino-neither my wife nor I are any great gamblers. A little white ball spinning in a wheel, is just a little white ball spinning in a wheel. Luckily for the hotel, our sacrilegious views were very much in the minority.

No, what we were after was the “prestige” experience. So did we get it?

Well, when you consider that the “Palazzo Prestige Experience” comes at a considerable extra tariff on top of your average room rate and you multiply that by the number of nights of your stay, Vegas, being a town built on the hope of beating the “odds”, you need to be sure that you have at least a better than 50:50 chance of getting what you’ve paid for. Otherwise the ‘house’ wins (again), and you’ve blown your dough.

So all we can do is report honestly our experience.

Given that my wife and I were there during the teeth of the holiday season with people coming and going all the time we never felt over looked or ignored or dare I say it, “one of the crowd.”

Right from check-in to departure, everyone connected with the operations on this floor, be they “in front” of the glass doors or “behind the glass doors” in the lounge itself were warm and engaging.

Given how busy the club was at the time-nothing was ever a problem. Irrespective of what sort of day they were having or how many dumb questions they had just answered before you just asked the same question for the thousand-time that day, every interaction my wife and I had with the team on that floor was a very pleasant experience.

Breakfast finished at 10:00 (and during our stay was always busy) with enormous herds of families grazing contentedly at the various tables dotted around the club. Sounds too busy for you? Or you got there a little late (which we frequently did). All you had to do was ask any of the staff on duty for a couple of bakery items to go. Off they’d go and return with a tightly packed silver parcel of delights that you could take back to your room. All the while, wishing you a wonderful day. Now, that’s hospitality!

For the kids the club offers a candy bar of sweets during the day, (although I have to admit to partaking in the occasional M&M myself). However, real “candy time” if you’re an adult is between 5.30pm and 8pm every night, because that’s when “liquid candy” is served- better known as cocktail time.

In Australia where I write this review from, the term “open bar” means beer, wine and soft drinks. Rarely does it extend to spirits and almost never to actual cocktails. Not so at the Palazzo! Ah, we still have so much to learn from our American cousins.

Given that all the staff were wonderful. It is unfair to name any individuals (however, I’m about to).

They are the bartending team of Hymie (I hope I spelt that correctly) and his colleague Jose. The team of “H&J” ran the bar like a well-orchestrated symphony. Whatever you’re particular liquid candy passion is, be it: Mojitos, Margarita, Mai-Tai’s, Cosmopolitans or anything else for that matter, these guys can deliver it pitch-perfect!

Mine is the gin-martini – dry of course. Quite an old fashioned drink these days, and like the author of this review, somewhat showing its age. However, just like a classical piece of music, constructed and interpreted in the hands of a master (which these guys are) it can still be as lively and surprizing as ever!

My wife became a big fan of something called a ‘lemon drop.’ These aren’t the sort of lemon drops you use to get at grandma’s house when you were a child, because if you did, grandma would have been arrested by the police. Ask Hymie to make you one, and you’ll see what I mean!

My advice to would be gamblers staying in a prestige suite- do your gambling before 5:30pm of an evening because after 8.00pm you won’t be able to walk let alone count!

So then did we get the “Palazzo Prestige Experience?”

You bet!

And the “Hangover” to prove it!

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PA_GuestRelations2, VP of Hotel Operations at The Palazzo Resort Hotel Casino, responded to this review, January 29, 2013
Dear Guest,

Thank you for choosing to stay at The Venetian | The Palazzo during your most recent trip to Las Vegas. I am pleased that you enjoyed your stay and will return.

I am particularly pleased that you enjoyed the service provided by Prestige at The Palazzo. Prestige provides the next level of luxury here at the resort and it sounds like you took full advantage of that.

Thank you for your very extensive review and providing so many details and insights. I am particularly struck by the time and extensive detail that you provided future visitors to The Venetian | The Palazzo. I appreciate your thoughtful review and concern to advise fellow travelers of the tips, locations and moments that made your stay so memorable and special.

I am pleased that you would choose to stay with us again at The Venetian | The Palazzo. I anticipate your return and am looking forward to the opportunity to exceed your expectations yet again during future stays at Prestige at The Palazzo.

Kind Regards,


Kirsten Dimond
VP of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Victoria, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 17, 2013

We loved our stay at the Palazzo. Located at the end of the strip, it was the perfect place to start and end awalk along the boulevard.

Right from check in the staff were just so customer service focused and nothing was too much trouble. The concierge desk was great, organising show tickets for us, room service prompt and efficient even the parking was easy.

The rooms are just sensational for a family visit. Clean and comfy, plus we had a view of the pirate show over the road at Treasure Island. It was worth the upgrade to get a view of the strip.

Room Tip: One word. VIEW!
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PA_GuestRelations2, VP of Hotel Operations at The Palazzo Resort Hotel Casino, responded to this review, January 18, 2013
Dear Guest,

Thank you for allowing us to host you during your recent visit and for taking the time to share your experience. I am humbled to have received such thoughtful comments, for there really is no greater satisfaction, as a customer service professional, than receiving kind words from a valued guest. Your feedback is a testament and reflection of the continued success of The Venetian |The Palazzo’s diligent strides towards personalized and second-to-none service and for our clear and paramount five-diamond vision.

Once again I genuinely thank you for your time and for your kind words, the words that have reminded us of our agreement, ability and empowerment to continue our pursuit of providing our guests with nothing less than the best.

Kind Regards,


Kirsten Dimond
VP of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Palazzo Resort Hotel Casino

Address: 3325 Las Vegas Blvd South, Las Vegas, NV 89109
Phone Number:
Location: United States > Nevada > Las Vegas > The Strip
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Casino Hotel in Las Vegas
#2 Business Hotel in Las Vegas
#3 Luxury Hotel in Las Vegas
#3 Family Hotel in Las Vegas
#4 Spa Hotel in Las Vegas
#4 Romantic Hotel in Las Vegas
#4 Green Hotel in Las Vegas
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Palazzo Resort Hotel Casino 5*
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Also Known As:
The Palazzo Hotel Las Vegas
Palazzo Las Vegas
Palazzo Hotel Las Vegas

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