My wife and I have just spent 10 nights in a prestige suite at the Palazzo. Our room was on the 26th floor of the hotel and had a beautiful view of the strip and the snow-capped mountains in the background. This wasn’t our first time in Vegas, nor at this hotel. It was however our first time booking at prestige level which allowed us access to the club lounge on the 23rd floor.
First the room. As already reported in innumerable reviews on this property our room was large, modern with a lovely spacious bathroom, and a firm understanding bed, which provided us with a great night’s sleep every night.
Unfortunately as far as the hotels ground operations are concerned ie the casino-neither my wife nor I are any great gamblers. A little white ball spinning in a wheel, is just a little white ball spinning in a wheel. Luckily for the hotel, our sacrilegious views were very much in the minority.
No, what we were after was the “prestige” experience. So did we get it?
Well, when you consider that the “Palazzo Prestige Experience” comes at a considerable extra tariff on top of your average room rate and you multiply that by the number of nights of your stay, Vegas, being a town built on the hope of beating the “odds”, you need to be sure that you have at least a better than 50:50 chance of getting what you’ve paid for. Otherwise the ‘house’ wins (again), and you’ve blown your dough.
So all we can do is report honestly our experience.
Given that my wife and I were there during the teeth of the holiday season with people coming and going all the time we never felt over looked or ignored or dare I say it, “one of the crowd.”
Right from check-in to departure, everyone connected with the operations on this floor, be they “in front” of the glass doors or “behind the glass doors” in the lounge itself were warm and engaging.
Given how busy the club was at the time-nothing was ever a problem. Irrespective of what sort of day they were having or how many dumb questions they had just answered before you just asked the same question for the thousand-time that day, every interaction my wife and I had with the team on that floor was a very pleasant experience.
Breakfast finished at 10:00 (and during our stay was always busy) with enormous herds of families grazing contentedly at the various tables dotted around the club. Sounds too busy for you? Or you got there a little late (which we frequently did). All you had to do was ask any of the staff on duty for a couple of bakery items to go. Off they’d go and return with a tightly packed silver parcel of delights that you could take back to your room. All the while, wishing you a wonderful day. Now, that’s hospitality!
For the kids the club offers a candy bar of sweets during the day, (although I have to admit to partaking in the occasional M&M myself). However, real “candy time” if you’re an adult is between 5.30pm and 8pm every night, because that’s when “liquid candy” is served- better known as cocktail time.
In Australia where I write this review from, the term “open bar” means beer, wine and soft drinks. Rarely does it extend to spirits and almost never to actual cocktails. Not so at the Palazzo! Ah, we still have so much to learn from our American cousins.
Given that all the staff were wonderful. It is unfair to name any individuals (however, I’m about to).
They are the bartending team of Hymie (I hope I spelt that correctly) and his colleague Jose. The team of “H&J” ran the bar like a well-orchestrated symphony. Whatever you’re particular liquid candy passion is, be it: Mojitos, Margarita, Mai-Tai’s, Cosmopolitans or anything else for that matter, these guys can deliver it pitch-perfect!
Mine is the gin-martini – dry of course. Quite an old fashioned drink these days, and like the author of this review, somewhat showing its age. However, just like a classical piece of music, constructed and interpreted in the hands of a master (which these guys are) it can still be as lively and surprizing as ever!
My wife became a big fan of something called a ‘lemon drop.’ These aren’t the sort of lemon drops you use to get at grandma’s house when you were a child, because if you did, grandma would have been arrested by the police. Ask Hymie to make you one, and you’ll see what I mean!
My advice to would be gamblers staying in a prestige suite- do your gambling before 5:30pm of an evening because after 8.00pm you won’t be able to walk let alone count!
So then did we get the “Palazzo Prestige Experience?”
And the “Hangover” to prove it!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for choosing to stay at The Venetian | The Palazzo during your most recent trip to Las Vegas. I am pleased that you enjoyed your stay and will return.
I am particularly pleased that you enjoyed the service provided by Prestige at The Palazzo. Prestige provides the next level of luxury here at the resort and it sounds like you took full advantage of that.
Thank you for your very extensive review and providing so many details and insights. I am particularly struck by the time and extensive detail that you provided future visitors to The Venetian | The Palazzo. I appreciate your thoughtful review and concern to advise fellow travelers of the tips, locations and moments that made your stay so memorable and special.
I am pleased that you would choose to stay with us again at The Venetian | The Palazzo. I anticipate your return and am looking forward to the opportunity to exceed your expectations yet again during future stays at Prestige at The Palazzo.
VP of Hotel Operations
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.