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“Prestige Lounge” 5 of 5 stars
Review of The Palazzo Resort Hotel Casino

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The Palazzo Resort Hotel Casino
5.0 of 5 Hotel   |   3325 Las Vegas Blvd South, Las Vegas, NV 89109 (The Strip)   |  
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Ranked #4 of 272 Hotels in Las Vegas
GreenLeadersGold level
Brownfield, Texas
2 reviews
5 helpful votes 5 helpful votes
“Prestige Lounge”
5 of 5 stars Reviewed September 10, 2012

We celebrated my sister-in-laws birthday in Vegas. We stayed at the Palazzo in a Prestige suite with access to the Prestige Lounge! Well worth the extra money!!! The breakfast, afternoon snacks, evening cocktails, hors d'oeuvre & sweets were AWESOME! The lounge has a BEAUTIFUL view! The concierge services were very accommodating. As always the rooms were very clean! Will definitively recommend the Palazzo to family & friends!!

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PA_GuestRelations2, VP of Hotel Operations at The Palazzo Resort Hotel Casino, responded to this review, September 12, 2012
Dear Guest,

Thank you for your kind words and feedback! It was my pleasure to share your positive birthday experience with our Prestige Lounge Team Members. I am confident that our staff delights in knowing that they contributed to the enjoyment of your stay. They truly appreciate hearing from satisfied guests like you, and we all look forward to your return.

Kind Regards,

Kirsten Dimond
VP of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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9,216 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2,961)
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English first
Frankfurt, Germany
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed September 10, 2012

In short: We loved it! Its been a spontanous Idea to got to Vegas - and to stay at this Hotel! SO we drove there, checked in and...Got an Upgrade with a fantastic view, great Room, free Minibar, wooohooow!
Sad enough we lost more money than expected - but hey, thats Vegas! We would stay there again, even though we did not use the Swimmingpool or the Spa - but the Staff was really nice, friendly and helpful!

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PA_GuestRelations2, VP of Hotel Operations at The Palazzo Resort Hotel Casino, responded to this review, September 12, 2012
Dear Guest,

First and foremost, I would like to thank you very much for taking the time to share your positive experience. There is no greater satisfaction, as a customer service professional, than receiving kind words from a valued guest. Rest assured that your comments have been shared so we may enliven our team members with your thoughtful compliments. I am confident that our staff delights in knowing that they contributed to the enjoyment of your stay.

We truly appreciate you taking the time to write to us after your recent stay. We hope to host you again and continue to amaze you with our Unmatched Guest Service Standards.

Kind Regards,

Kirsten Dimond
VP of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Top Contributor
129 reviews 129 reviews
29 hotel reviews
Reviews in 32 cities Reviews in 32 cities
74 helpful votes 74 helpful votes
5 of 5 stars Reviewed September 9, 2012

Last year we stayed and the Venetian and I honestly cannot tell the difference except in name. Tower One and Tower Two would work. :-) Beautiful resort and room. No complaints about anything. The pools and there are lots of them, are beautiful. Love loungers in the pool. They come around and give you a cold eucalyptus towel, cold cucumbers and oranges, heavenly. Great location on the strip. We chatted with a waitress in the Laguna lounge and she raved about what a great place it was to work. Did you know the Venetian and Palazzo are the only 2 spots that aren't unionized? Interesting. The staff were great!

Stayed at The Mirage before and their beds are nicer but still, this resort it fantastic!

Room Tip: I am not sure how this worked but apparently you can pay for internet only at 15.99 a day or the 20...
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  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PA_GuestRelations2, VP of Hotel Operations at The Palazzo Resort Hotel Casino, responded to this review, September 12, 2012
Dear Guest,

Thank you for your kind words and feedback! I certainly appreciate reading about your positive experience. Rest assured that your comments have been shared with our Team Members. I am confident that our staff delights in knowing that they contributed to the enjoyment of your stay.

Again, I would like to thank you for your comments and we all look forward to hosting you again in the future!

Kind Regards,

Kirsten Dimond
VP of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Upstate SC
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 9, 2012

Title says it all, the place is decorated beautifully. My wife and I spent 3 days here for our anniversary and enjoyed ourselves greatly. The staff was friendly and helpful, the room was spacious and comfortable, and the scenery was fantastic. If I had to complain about anything it would be the hotel has allowed all these time share salesmen to wander the place and try to suck you in with "free shows" or "free dinners". Of course, you have to commit to an all day tour of whatever they're selling, no thanks. Also, the check in/out line was pretty long, disappointing to take so long to check in to a place charging what they charge. Other than that, we love it and we will be back!

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PA_GuestRelations2, VP of Hotel Operations at The Palazzo Resort Hotel Casino, responded to this review, September 12, 2012
Dear Guest,

Thank you for providing valuable feedback on your recent stay at The Venetian|The Palazzo. I am very pleased to hear that you enjoyed your Anniversary Celebration and that you allowed us to host you on this memorable occasion. Still, I would like to apologize on behalf of The Venetian|The Palazzo and our team for your experience during your stay. It concerns me deeply that the timeshare representatives were overly aggressive. Please be assured that your comments have been shared with The Grand Canal Shoppes Management Team who appreciates feedback and suggestions.

Again, we truly appreciate you taking the time to share your experience. We hope to host you again and continue to amaze you with our Unmatched Guest Service Standards. We truly appreciate hearing from satisfied guests like you, and we all look forward to your return.

Kind Regards,

Kirsten Dimond
VP of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed September 9, 2012

We've stayed here a few times since it opened and have enjoyed each stay including this one, although we noticed that staff cuts have affected service levels.

Booking was handled well over the phone and from our previous stays we were given invited guest check in which is nice to avoid the queue after a 12 hour flight with limos to and from the airport

The hotel itself is in a perfect location with easy access avoids the strip if you want, self park can get you quicker access to your room avoiding the treks you have in other casinos, looking at you Ceasars.

The standard of restaurants on site are excellent, having ate at most restaurants on site over our stays Sushi Samba still shines and Grimaldis Pizza is a great new arrival.

Now one of the main problems with our stay, the gambling, I understand how slots work and am quite happy to subsidise my stay by gambling but the machines are so tight now I'm not sure which would be quicker way to loose $100 by burning it or sticking it in a Venetian / Palazzo slot. The table games are a little more reliable, but it wasn't easy to find a good blackjack table, but that's not necessarily the hotels fault.
It was the first time we've checked out without getting anything comped. Although we managed to build up a fair few points on our Red Cards next door.

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PA_GuestRelations2, VP of Hotel Operations at The Palazzo Resort Hotel Casino, responded to this review, September 12, 2012
Dear Guest,

Thank you for choosing The Venetian|The Palazzo as your host during your recent visit. We are disappointed to learn that your visit was not a complete success, yet we are delighted to know that your overall stay with us was enjoyable.

Please accept my sincere apologies that the service levels you experienced were not what you have come to expect. Should you wish to further discuss the details of your visit, we invite you to contact our Guest Relations Department directly. It is our sincere hope that you will give us another opportunity to exceed your expectations on a future visit.

Kind Regards,

Kirsten Dimond
VP of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surf City USA
Top Contributor
319 reviews 319 reviews
85 hotel reviews
Reviews in 133 cities Reviews in 133 cities
197 helpful votes 197 helpful votes
5 of 5 stars Reviewed September 9, 2012

The Palazzo, coupled with The Venetian, is one of the real stand-out properties in Vegas. This place - I don't know how else to describe it - just has a good vibe. Great shopping in the connector between Palazzo and its sister property. There's even a real Italian gelato shop, espressamente. The casino is fun to play in. Terrific location, kitty corner to the Fashion Show Mall, and across the street from Wynn. Many convention-goers will find themselves in or around this property because an increasing number of convention-related meetings, displays and activities are held here. Around the holidays, the decorations here are breathtakingly huge.

Room Tip: The higher the floor, the better the view.
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  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PA_GuestRelations2, VP of Hotel Operations at The Palazzo Resort Hotel Casino, responded to this review, September 12, 2012
Dear Guest,

Thank you very much for taking the time to share your positive experience. I truly appreciate your kind words and am pleased that you consider The Venetian|The Palazzo a stand-out property in Las Vegas!

Rest assured that your comments have been shared so we may enliven our team members with your thoughtful compliments. I am confident that our staff delights in knowing that they contributed to the enjoyment of your stay and we all look forward to your return.

Kind Regards,

Kirsten Dimond
VP of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Olympia, WA
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 9, 2012

Stayed at the Palazzo August 2012 for a wedding. Tipped the front desk clerk $20.00 at check in, and was given free breakfast vouchers for our whole party for the weekend. Also, was given the choice to upgrade to the Sienna suite for an extra $50.00, but declined since there was five of us in the rooms, and we needed two beds. Tried the slots out, and won about $400.00 on the dollar machines over the weekend. Only played $20.00 each night so that was a plus. The rooms are really nice, but the air quality wasn't that good. It was either to hot, or to cold. During the weekend I was there I wanted to catch some of the Olympics coverage, and the t.v.'s we're all out on our floor for a couple of hours. I was given a $30.00 credit for the inconvenience, and the resort fees were removed. Wasn't a big deal, but that was a nice gesture by the hotel. The bed was comfortable, but I prefer the beds at Encore, and the beds at the Mirage. We dined at the Grand Luxe which was really good, and the portions were huge. The pool area was nice as well. If you get a chance to stay here you won't be disappointed, and don't hesitate to try the $20.00 trick at check-in it works every time.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PA_GuestRelations2, VP of Hotel Operations at The Palazzo Resort Hotel Casino, responded to this review, September 11, 2012
Dear Guest,

Thank you for providing valuable feedback on your recent stay at The Venetian|The Palazzo. I am very pleased to hear that you enjoyed your visit and when you had challenges with the television reception; the front desk compensated you for the inconvenience. Still, I would like to apologize on behalf of The Venetian|The Palazzo and our team for your experience during your stay. It concerns me deeply that the beds in your suite did not reflect a level of exceptionality, as it is certainly not our intention to compromise the level of comfort that our guests have come to expect.

Again, I extend my apologies and hope that this atypical experience does not deter you from visiting us in the future.

Kind Regards,

Kirsten Dimond
VP of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Palazzo Resort Hotel Casino

Address: 3325 Las Vegas Blvd South, Las Vegas, NV 89109
Phone Number:
Location: United States > Nevada > Las Vegas > The Strip
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Casino Hotel in Las Vegas
#2 Business Hotel in Las Vegas
#3 Luxury Hotel in Las Vegas
#4 Green Hotel in Las Vegas
#4 Spa Hotel in Las Vegas
#5 Romantic Hotel in Las Vegas
#5 Family Hotel in Las Vegas
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Palazzo Resort Hotel Casino 5*
Number of rooms: 3025
Reservation Options:
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Also Known As:
The Palazzo Hotel Las Vegas
Palazzo Las Vegas
Palazzo Hotel Las Vegas

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