Wow, Wow, Wow. This hotel is awesome. My partner and I stayed here for 7 nights at the start of a round the world trip. I had booked ages in advance, and prepaid for the Prestige Experience Package. The package with all it's inclusions was amazing value, and we definitely felt we got our money's worth.
Upon arrival at McCarran Airport, after 18 hours of travelling, we were greeted by our limo driver at the baggage carousel, and he was a real character. Chatting away to us while we waited for our bags. We get to the car to see it's a stretch limo... Awesome. Totally over the top, but very cool.
A short ride to the hotel, and we're delivered to the front door, our bags taken, and we're directed upto the Prestige Check In on level 23. We waited only a few minutes and were greeted by a very pleasant young man who'd visited our home city only the week before, so we chatted away. I wanted a strip view room, and this was accommodated on a higher floor (score!). The only negative was we weren't offered champagne at check in, which is supposed to be part of the deal (no drama I'd had plenty inflight!!).
Our room (luxury suite) was fabulous. Enormous, with a HUGE bathroom, and a great view over to TI, Mirage, and down to the pools. Love it.
The pools here are many and varying, and depending on the time of day, and how much you like the sun, there's a spot for everyone. No trouble getting a lounger ever.
The casino is great, good size, and the cocktail service was AMAZING... the one night we spent a while there, I swear out cocktail waitress was back every 15 mins....
Now, if you're going to come to Palazzo, do yourself a favour and pay the extra for the Prestige level. The breakfast, and evening canapes/drinks alone make it worth it. The staff in Prestige are superb. Every one of them is super friendly, and really engage with you. Special mention to Michelle in the Prestige lounge, she remembered us and what we like to drink every day, and made sure our evening kicked off just right. (You may have been responsible for several hangovers, but we love you!!!)
The Canyon Ranch Spa is an awesome facility. At $20 a day supplement to use the spa facilities, this is a bargain (I remember it being $30 at Mirage and facilities aren't as good). We used them every day, and it was wonderful way to wind down in the afternoon and relax before cocktail hour in the lounge.
Finally, food. Grand Lux is just the bees knees. Crazy cheap, and food is beautiful (and they have healthy stuff). Servers are all very friendly. We visited a few times during our stay. "I love Burgers" is also worth a mention for the burger lovers, We went there a couple of times too...
All in all, I cannot fault anything about this hotel. The staff are fab, the rooms are fab, the service is fab, and I cannot wait to come back. I literally fantasise daily about our next trip, and can't wait until it's booked.
Palazzo, thanks for making our holiday wonderful. See you again soon...
Strip view high floor.. but I doubt it matters here, as every room will be good.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
July 30, 2012
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Thank you very much for taking the time to share your positive experience. There is no greater satisfaction, as a customer service professional, than receiving kind words from a valued guest. I am delighted that you enjoyed your accommodations at Prestige. Prestige provides an unparalleled level of service to their guests and raving reviews are often made about access to the Prestige Lounge. A handful of benefits, such as private check in (with champagne), cocktail receptions, continental breakfast and a private business center, are always crowd pleasers.
Rest assured that your comments have been shared so we may enliven our team members with your thoughtful compliments. I am confident that Michelle, along with the entire Prestige Team, delights in knowing that they contributed to the enjoyment of your stay.
We understand that there are many travel options when visiting Las Vegas and we certainly appreciate your patronage and your loyalty. We look forward to hosting you during your return visits to Las Vegas.
The Venetian|The Palazzo
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.