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“Good and Bad” 3 of 5 stars
Review of Hampton Inn & Suites Las Vegas - Red Rock / Summerlin

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Hampton Inn & Suites Las Vegas - Red Rock / Summerlin
2.5 of 5 Hotel   |   4280 S Grand Canyon Drive, Las Vegas, NV 89147   |  
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Ranked #120 of 272 Hotels in Las Vegas
Ventura, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
“Good and Bad”
3 of 5 stars Reviewed November 3, 2013

The breakfast is good, and the staff is friendly, but the bed, air conditioning, and bedding needs better monitoring for wear and comfort. The blanks were too think for use, and the air conditioing noisy. The wifi signal was weak on the 4th floor.

  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hampton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine W, General Manager at Hampton Inn & Suites Las Vegas - Red Rock / Summerlin, responded to this review, November 13, 2013
Thank you for sharing your comments with us. We want you to know that the comments we receive from our guests are taken seriously and assist us with improving our services. We hope you will allows us another opportunity to serve you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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229 reviews from our community

Traveler rating
    93
    59
    30
    30
    17
See reviews for
83
45
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61
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
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English first
longview, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 29, 2013

The carpet and room quality is not up to par. Although the breakfast and service was pretty good. The location was convenient to my employment....if it wasn't for that I would have ventured out to another Hotel.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine W, General Manager at Hampton Inn & Suites Las Vegas - Red Rock / Summerlin, responded to this review, November 13, 2013
I am very sorry to hear that your experience with us wasn't up to the standards you expected. We appreciate your feedback, as we do use this information in an effort to better our property.
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Olathe, Kansas
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed October 26, 2013

If you like Hampton Inns, you may be disappointed.The non-smoking room had residual smoke smell (or something) and it had been a good while since any effort had been made to remodel or update it. We also thought we were going to be a little closer to the Red Rock Park but we were simply in the city. Canceled our remaining nights and moved on.

  • Stayed October 2013, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine W, General Manager at Hampton Inn & Suites Las Vegas - Red Rock / Summerlin, responded to this review, November 13, 2013
Thank you for taking the time to post your comments. The hotel will be going a renovation in the future so I hope the next time you have an opportunity to visit Las Vegas you will consider staying with us again.
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Park City, Utah
Top Contributor
117 reviews 117 reviews
22 hotel reviews
Reviews in 48 cities Reviews in 48 cities
82 helpful votes 82 helpful votes
3 of 5 stars Reviewed October 20, 2013 via mobile

This Hampton Inn was just OK. We are Hilton Honors members, and we wanted to stay in Summerlin, so this seemed to be the best choice. The breakfast was just OK compared to other Hampton Inns that I have stayed at. The beds were a little too much on the firm side for my liking, but I still managed to get a good night's sleep. The hotel is clean and very accessible of I-215, so getting to the Strip or the Red Rock area was easy. The employees were all very helpful, too. For the price point, it was a good value and good hotel.

  • Stayed October 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine W, General Manager at Hampton Inn & Suites Las Vegas - Red Rock / Summerlin, responded to this review, November 13, 2013
Thank you for providing us your feedback. It is appreciated as we are constantly evaluating our product and services to improve our guest experience. Thank you again for sharing your comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 20, 2013

Good price and nice option off the strip. Includes breafast and business center. But hotel needs to be updated. Carpet is worn and dirty. Pool is small. Noisy with kids on weekend, but quiet afterwards. Need a car, but a few restaurants and shops within 5-10 minute walk.

  • Stayed October 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine W, General Manager at Hampton Inn & Suites Las Vegas - Red Rock / Summerlin, responded to this review, November 13, 2013
Thank you for your comments. The hotel will be undergoing a renovation in the future as we are aware an update is needed. We hope you will stay with us again if your travels bring you to Las Vegas.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Murrieta, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 14, 2013

This hotel is terrible! Do not stay here! get your money back and run!!! I have stayed at many Hampton Inns and most are very nice. This HI is not! There is a horrific odor as soon as you get off the elevator (only one elevator was working), it smeeled like soled baby diapers, I hoped it was just in the hall but it wasn't, my room smelled the same. I asked to be moved and this was accomodated but the smell was the same on the first floor. It was not noticeable in the lobby, just seems to be in the hallways and rooms. After being moved to a different floor not only was the smell not gone, biut then it sounded like people were running back and forth in the hallway above me, this went on all night - not sure who or what it was, but I stayed there on a Monday night, so I can't imagine what the weekend noise must be like. The room was also dirty, hair in my shower, the carpets in need of replacement and the walls are dirty, they need to be cleaned and repainted. I highly recommend you find a different hotel!

  • Stayed October 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine W, General Manager at Hampton Inn & Suites Las Vegas - Red Rock / Summerlin, responded to this review, October 15, 2013
Jana L,

Thank you for your feedback of your recent stay with us. We're so sorry for the housekeeping problems you encountered. I can assure you that guest room cleanliness is one of our top priorities. We appreciate you bringing this to our attention and know our guests deserve better. We will make every effort moving forward to ensure our rooms meet the highest housekeeping standards.

The problems with the elevator and odor you experienced were identified and have been resolved. These were unexpected issues.

Thank you again and we hope you will give us another chance if you visit our area in the future.

Best regards,
Christine West
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bothell, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 4, 2013

Super comfy beds and good location. Off the strip so it was nice and quiet, in a nice neighborhood with lots of stuff around, like Starbucks, grocery stores, places to eat, and places such as target for whatever you forgot at home.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine W, General Manager at Hampton Inn & Suites Las Vegas - Red Rock / Summerlin, responded to this review, October 6, 2013
Thank you for the review of our hotel. Please come stay with us again when you are in Las Vegas.
Christine West
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Las Vegas - Red Rock / Summerlin

Address: 4280 S Grand Canyon Drive, Las Vegas, NV 89147
Phone Number:
Location: United States > Nevada > Las Vegas
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #120 of 272 Hotels in Las Vegas
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn & Suites Las Vegas - Red Rock / Summerlin 2.5*
Number of rooms: 106
Official Description (provided by the hotel):
Enjoy all the action of the Entertainment Capital of the World, then relax at the Hampton Inn& Suites® Las Vegas/Red Rock Summerlin hotel in Las Vegas-Red Rock/Summerlin, NV. Our hotel is located just eight miles west of the Strip and just a few minutes from McCarran International Airport. Located at The Gateway to Red Rock Canyon (4 mi), our hotel provides guests with easy access to the scenic desert landscape that is unique to the Las Vegas area. Make sure you make some time for a day trip to ski or hike Mt. Charleston. In town for a youth tournament? We're just a few miles from the venues you need most, such as Bettye Wilson Sports Complex, Las Vegas Athletic Center and more. Whatever brings you to Vegas, you'll enjoy comfortable accommodations and free hot, fresh breakfast daily at the Hampton Inn & Suites Las Vegas Red Rock Summerlin. ... more   less 
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Also Known As:
Hampton Inn & Suites Las Vegas - Red Rock/Summerlin Hotel Las Vegas
Hampton Inn And Suites Las Vegas - Red Rock/Summerlin
Hampton Inn Las Vegas
Las Vegas Hampton Inn

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