Overall, it was decent, but far below what I've come to expect from Holiday Inn Express.
Negatives - I travelled with a hockey team. 17 kids and their families.
First off, they charged everyone the full price of the booking at the time of reservation. They didn't indicate that the were going to do this. They asked for a credit card to hold the reservation, but instead, charged the full price months in advance. One of our players broke his collarbone and didn't travel with us. When the parent called to cancel, they were told, "no cancellations. no refunds". He actually had to go through American Express to reverse the charge. It's customary to charge the 1st night of the reservation ONLY if 24 hours advance notice was given. Our parent tried to cancel weeks in advance.
Second, due to bad weather, many flights were delayed by several hours. One of the moms got her rental car quickly and decided to take all the boys to the hotel while the other moms waited in line at their car rental counters. It was 2:30am and all rooms were fully paid for (see above), yet the manager would NOT allow the boys to enter their own rooms under any circumstances. Again, 2:30am and boys had an early game the next day, so they ended up sleeping on the floor in the first mom's room on the first night.
Third, when I heard we were staying at the Holiday Inn Express, I was really happy because they are known for their comfortable beds. Not these. I had stayed at 3 other Holiday Inn Express hotels in Colorado, Minnesota and Florida and all had extremely comfortable beds. The ones at this hotel were hard and very uncomfortable. Lastly, the bath towels were rough and scratchy.
Everything else was okay.
- Official Description (provided by the hotel):
- Our Las Vegas Hotel Offers Close Access to McCarran International Airport Ideally located near McCarran International Airport LAS), our Holiday Inn Express Hotel & Suites in Las Vegas provides access to local businesses, as well as to the famous Las Vegas Strip. Leisure travelers will enjoy staying at our Las Vegas, Nevada hotel as they explore all the exciting attractions Las Vegas has to offer. Our hotel is minutes from the Las Vegas Strip and Fremont Street, where you will find the world's best dining, shopping and entertainment. Nature lovers can take a short drive to the beautiful Red Rock Recreation Area, and avid shoppers can enjoy the Las Vegas Outlet Mall or the Fashion Show Mall. Our Las Vegas hotel is convenient to businesses including Sierra Pacific, Boyd Gaming, Harrah's Entertainment, Southwest Gas and Spring Valley Medical Center. If you're attending a conference, both the Las Vegas Convention Center and the World Market Center are close to our hotel. While staying at our charming Las Vegas hotel, you can enjoy a swim in the outdoor pool or a workout in the fitness center. You can start each morning with the free Express Start hot breakfast bar, featuring our signature cinnamon rolls. Free high-speed, wireless Internet access throughout the hotel keeps you connected during your stay. Check out our great Las Vegas hotel deals, and book your stay. ... more less
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- Also Known As:
- Holiday Inn Las Vegas
- Holiday Inn Express Las Vegas
- Las Vegas Holiday Inn