We found that the room/suite and bed to be very comfortable. The main problem here is with the parking and elevators. There are not enough parking spaces at the entrance to the tall tower for guests checking in. When you consider that this resort is very focused on families, multiple people come with lots of luggage and stuff. Yet there are only a couple of luggage carts available, and you have to enter at the main entrance because despite the fact that there are 3 wings for this building, all of the elevators are at the center. There is limited parking at the street level but they do have a multi story parking structure. It is located at the end of the longest wing. However, after parking in the structure you have to go to the street level and enter the building, walk,all the way to the center, take the elevator to your floor and then walk back towards the parking structure to your room. Not very well planned.
We also had an issue on the mid week cleaning. Housekeeping arrived just before 6 pm as we were heading to dinner. Upon our return, we found that though the lines
Ns had been changed, the tub, toilet and sink had not been cleaned nor had the floor been vacuumed. When I brought this to the attention of the front desk, they quickly sent someone up who rectified the omissions and offered her apology though she wasn't the one who had left the work undone.