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“Really good..” 5 of 5 stars
Review of Skylofts at MGM Grand

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Skylofts at MGM Grand
5.0 of 5 Hotel   |   3799 Las Vegas Boulevard S, Las Vegas, NV 89109 (The Strip)   |  
Hotel amenities
Ranked #7 of 271 Hotels in Las Vegas
Richmond, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
“Really good..”
5 of 5 stars Reviewed July 27, 2014

One of my best experience, Our room was clean and Large, Beds are awesome, far exceeded the expectations. Attention to details, Very good customer service. All employees were polite and helpful.

Thanks guys, We will be back

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Skylofts, Manager at Skylofts at MGM Grand, responded to this review, August 6, 2014
Dear Guest,

We are thrilled to hear that your stay with us exceeded your expectations! We pride ourselves on providing superior customer service. We hope you will visit us again very soon!

Sincerely,

SKYLOFTS Management
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242 reviews from our community

Traveler rating
    204
    24
    7
    5
    2
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31
105
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
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English first
Los Angeles, California
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed July 10, 2014

We recently stayed at the Skylofts for my friend's 21st birthday and it was one of the best hotel experiences of my life. The service and attention to detail are unparalleled. This is a true five star experience. The staff works very hard to ensure your stay is perfect. Our butler was excellent and the suite was impeccably kept and designed.

Stayed July 2014, traveled with friends
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Skylofts, Manager at Skylofts at MGM Grand, responded to this review, July 12, 2014
Dear Guest,

Thank you for your review! We are so happy that you chose SKYLOFTS for your friend's 21st birthday and we were able to make it an extra special one! We strive to make every stay perfect and we undertand the importance of these special occasions to make them experiences that our guests will always remember!

Sincerely,

SKYLOFTS Management
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Phoenix, Arizona
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed July 6, 2014

When MGM decided to convert their penthouses that they used for their whales into a separate hotel, Skylofts became one of the best hidden secrets in Las Vegas. The hotel is almost a throwback, as the level of service and attention to detail that is provided is almost unseen in the hospitality business nowadays. The staff is very friendly and attentive and the rooms are spectacular. The two-story living room windows provide a spectacular vista and the bedroom glass wall overlooks the living room. The marble bathroom is spacious and the shower configuration is an almost spa-like experience. Overall this is probably the best suite that you can get in Las Vegas for the dollar.

Room Tip: All of the rooms are the penthouses so it's impossible to get a bad room -it just depends on the...
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  • Stayed June 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Skylofts, Manager at Skylofts at MGM Grand, responded to this review, July 12, 2014
Dear Guest,

Thank you for your wonderful review! We take great pride in the service that we provide and you are absolutely right, it has become harder and harder to find the level of personalized service that we provide. We are thrilled that you enjoyed your stay with us and we hope to have the opportunity to serve you again in the near future!

Sincerely,

SKYLOFTS Management
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Jupiter, Florida
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 30, 2014

We appreciated the outstanding service provided during our stay at SkyLofts during June 2013. Everyone we interacted with was polite and courteous. Their willingness to help in any situation or request was exemplary. The Pre-Arrival Coordinator service is always a great sign of a 5-star hotel and the start of an exceptional customer service experience. They took care of all of our needs from specific sodas, teas, snacks and having key lime & chocolate cupcakes with raspberry and topped with ganache for our anniversary upon arrival. I would like to spotlight two employees, Yumi and Eric, who made our stay truly memorable.

Yumi was very personable and friendly. Cognizant of our needs and requests, sometimes before we knew what they were. She took the time to discuss our previous day with us and to offer suggestions of other things we might enjoy. On our next stay, we would definitely request Yumi as our preferred butler and recommend her to all our friends / family.

Eric’s knowledge of restaurants, shows and attractions helped us decided where to go for the best possible experience. He handled all of our requests immediately and professionally going out of his way to make sure we had all the appropriate information.

During our stay, we spoke to quite a few MGM and SkyLofts employees and it was refreshing to hear in every case they all had worked for 8+ years and were very happy with their job and company. It is no wonder that SkyLofts is the best in class in providing an excellent customer experience. Our choice to stay at SkyLofts for our third anniversary was the correct one and all of our future trips to Las Vegas.

Our only hiccup during our stay was when we wanted to order dinner and chocolate soufflé’s from Wolfgang Puck's restaurant which wouldn't allow the desert dishes to leave the restaurant and be served in our loft. That was unacceptable to me and was a surprise to the SkyLofts team as well, which is why we no longer patronize any of his establishments.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Skylofts, Manager at Skylofts at MGM Grand, responded to this review, July 3, 2014
Dear Guest,

Thank you so much for your wonderful review! We are thrilled that you enjoyed your stay and we truly appreciate you sharing your feedback with us. I will be sure that our Pre-Arrival team, Yumi, and Eric are commended for helping create such a memorable experience. I was sorry to hear that Wolfgang Puck was not able to accommodate your dessert request. I will ensure that this is addressed with their management team. We hope that you will visit us again soon!

Sincerely,

SKYLOFTS Management
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San Bernardino, California
1 review
5 of 5 stars Reviewed June 23, 2014

Amazing. If you have the chance, you should experience the lofts. You will never want to stay anywhere else again. They have 13 different types of pillows, a coffee/expresso machine, water and soda are free in the mini bar, and the orange blankets are the best ever.

Room Tip: The butlers will unpack your luggage, iron your clothes, shine your shoes, and even bring you food f...
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Skylofts, Manager at Skylofts at MGM Grand, responded to this review, June 25, 2014
Dear Guest,

Thank you very much for your wonderful review! Our orange blankets and pillow menu are always a big hit amoung our guests, we are glad you enjoyed them! We look forward to seeing you again in the near future.

Sincerely,

SKYLOFTS Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Top Contributor
90 reviews 90 reviews
21 hotel reviews
Reviews in 22 cities Reviews in 22 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed May 31, 2014

Visited again at the end of March 2014 for my birthday and 25th wedding anniversary. Mark, the butler, was waiting for us at the room and he paid very close attention to ensure that all the things we liked were in the room. Upon arrival, we found that they had waiting for us; champagne (gift from my friends), my favorite carrot cake from Wolfgang, Tequila (gift from me to my husband) and cigars for him.

It was greatly appreciated, my only complaint was that they overcharged for the tequila ($900) for the bottle, 3 times the regular price. Did they fly it in first class from Mexico? As well, I asked the concierge to do something with the cake when we went out at 1:00 PM in the afternoon and it was still sitting on the dining room table when we got back at 7:00 PM. Cream cheese doesn't do well out in the open, therefore it had to be thrown out and I did not get to enjoy it as planned.

All-in-all, it was a good trip except for the weather. windy and cold.

  • Stayed March 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Skylofts, Manager at Skylofts at MGM Grand, responded to this review, June 7, 2014
Dear Guest,

Thank you for your great review! We are honored that your would spend your 25th anniversary with us at SKYLOFTS! I will be sure to personally commend your Butler, Mark, for making the experience extra special for you and your husband.

Thank for the feedback regarding the tequila and your cake. I sincerely apologize for any miscommunication in regards to these requests. I will relay the massage to my teams to ensure this is not a problem for you again in the future.

We hope to see you soon, and Happy Anniversary once again from us at SKYLOFTS!

Best regards,

SKYLOFTS Managment
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Grand Baie
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 24, 2014

This is definitely the best place to stay at while visiting Vegas. We were here for 5 days and were blown out of our minds by the impeccable service and great food.
The location also creates caters to an amazing stay.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Skylofts, Manager at Skylofts at MGM Grand, responded to this review, June 7, 2014
Dear Guest,

Thank you very much for your wonderful review! We are thrilled that enjoyed your visit with us and hope you will join us again in the near future!

Best regards,

SKYLOFTS Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Skylofts at MGM Grand

Address: 3799 Las Vegas Boulevard S, Las Vegas, NV 89109
Location: United States > Nevada > Las Vegas > The Strip
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Casino Hotel in Las Vegas
#6 Romantic Hotel in Las Vegas
#6 Luxury Hotel in Las Vegas
#55 Family Hotel in Las Vegas
#68 Business Hotel in Las Vegas
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Skylofts at MGM Grand 5*
Number of rooms: 51
Official Description (provided by the hotel):
Recognized internationally as a Forbes Five-Star, AAA Five Diamond destination and as a member of The Leading Small Hotels of the World, the SKYLOFTS were unveiled as a rare and private sanctuary of sleek two-story accommodations. The SKYLOFTS offer visitors the quintessential loft environment harmonizing design, ambiance and unparalleled vistas. Located on the top floors of MGM Grand, each loft features 24-foot, floor-to-ceiling windows providing dramatic views from every angle. Priced from $800 to over $10,000 per night, SKYLOFTS accommodations are available in one-, two- and three-bedroom floor plans and range in size from 1,400 - 6,000 square feet. ... more   less 
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Also Known As:
Skylofts At Mgm Grand Hotel Las Vegas

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