We recently completed a two-night stay at the Skylofts. Our trip was a combination of business and pleasure, but the emphasis was on the latter. I booked our room through the American Express Fine Hotels program, which entitled us to a 15 percent discount off the prevailing rate, a view upgrade at check in (if available), a $100 spa credit, a daily breakfast credit, Noon check in (if available) and a 4:00 PM late checkout time, in addition to all the standard Skylofts benefits.
Our first two nights in Vegas were spent at Mandarin Oriental hotel, so the limo picked us up there around 11:00 AM on a Sunday. A Rolls Royce was not available and we were picked up by a “regular” stretch limo. We had hoped to take advantage of the potential Noon check in, but we were notified upon arrival that our loft would likely not be ready until 2:30-3:00 PM. Given the previous night was a Saturday, this was certainly understandable.
Blake, the arrival concierge, offered to let us hang out in the MGM Grand VIP lounge until we could check into our loft. Unfortunately my wife wasn’t feeling well (terrible nausea) from a long night out the previous night that ended with a nightmare of a ride back to the Mandarin in a town car, and it was going to be tortuous on her to sit in that room for three hours. After thinking about an alternative plan for a bit, I called Mandarin to see if our room was still available since we were technically entitled to a 4:00 PM checkout. They were gracious enough to allow us to return to our room and Blake offered to have the same limo driver take us back, which we accepted.
My wife was able to take a two hour nap and felt like a new woman once she woke up. So much so that she had a craving for pizza and we headed to Wolfgang Puck’s restaurant in Crystals to satisfy that desire. While eating there Blake called my cell to notify us that our loft was now ready and offered to send another limo to pick us up from the hotel. This time we were pleasantly surprised to see the Rolls Royce waiting for us in the valet area of Mandarin as we came off the elevator from the City Center bridge.
After a short but enjoyable ride back to Skylofts we were again greeted by Blake, who was happy to see my wife was feeling much better. He walked us through the casino up the Skyloft elevators and we began our walk down the hall to loft 67. While walking down the hall, Blake told us due to availability they were able to upgrade us to a two bedroom loft, which is substantially bigger than the one bedroom we had booked. Just before entering loft 67 he received word through his earpiece that we had actually been assigned loft 83, which is a two bedroom with a strip view. Score!
So he “apologized” for the mixup and we turned around to head back towards the other hallway. Of course, this was no inconvenience for us and we were ecstatic to not only get the upgrade to a two bedroom loft but also a strip view. Prior to arriving my wife had no idea what the Skylofts were and no clue what we were about to walk into. We’ve stayed in some impressive suites in Vegas and other cities, but nothing like this 3,000 square foot loft. Needless to say she was “wide eyed” as we walked in and blown away by both the size and the quality of the room.
Blake completed the check in process in the loft and went over the various benefits we would receive as part of the Fine Hotels program. After finalizing the paperwork he handed things off to our initial butler, whose name escapes me. She gave us a tour of the loft and went over how everything works from the coffee machine to the remote controls to the bathtub to the shower, etc... She also told us all the various tasks the butlers are available to provide and we took advantage of many of them.
Once we were alone in the loft my wife was speechless. She not only loved the room and all the furnishings but was also blown away by the level of service and attention of the Skylofts team. We then began exploring the loft to get a sense of how best to take advantage of everything.
That night we had dinner reservations at Yellowtail, a great sushi place at Bellagio. The restaurant has limited seating on the patio overlooking the fountains and we were fortunate enough to receive one of those tables with minimal wait. We had a great meal there with an even better view. We initially had a table reserved at The Bank but my wife wasn’t quite ready for more partying, so we canceled those plans and headed back to the Skylofts for the night.
We initially thought the Skylofts bed was going to be a bit too firm for our liking but found it to be very comfortable after settling in. We both slept extremely well and each liked the fact that there is a heavy black curtain that can be closed to cover the blackout shades. In our room at Mandarin, it seemed like the lights of the strip always found a way into the room even with the blackout shades down. There was no such issue at Skylofts because of the extra curtain.
The next morning we had 10:00 AM breakfast reservations at the Mansion. My wife had never heard of the Mansion, so she again had no idea what kind of treat was in store. We made our way to the concierge desk and they immediately contacted a butler to escort us to the Mansion. He was very entertaining and told us some great stories on the way there.
Upon arriving we were seated “outside” even though it’s really inside in perfect 72 degrees temperature. We were the only guests dining there and received impeccable service from the staff. I ordered fresh squeezed orange juice, pancakes, bacon and a blueberry muffin. My wife ordered fresh squeezed apple juice, French toast, and bacon. Both of us loved not only the food but the overall experience at the Mansion. We only saw one set of guests the entire meal and they were just walking through with a staff member.
We were then met by our butler who escorted us back to the Skylofts. While walking back we mentioned to him that we were celebrating our 17th anniversary. Shortly after dropping us off in our loft, he returned with chocolate covered strawberries and a small bottle of Veuve champagne! This was a great touch and we enjoyed both the champagne and the strawberries that night after eating an in-loft meal. I ordered a filet from Craftsteak, and macaroni and cheese from Wolfgang Puck. My wife ordered her meal from Fiamma, an Italian restaurant, and a caesar salad from Craftsteak. We ate while watching game 7 of the Miami-Indiana series playing on every TV in the loft. No matter where I walked I didn’t miss any of the action, although it turned out to be a blowout.
Our meal was excellent and it was so nice to be able to eat in the loft on our last night in town. By that point we were exhausted, so it was relaxing to not have to go anywhere. We then ordered breakfast for 7:30 AM delivery the next morning since our flight left at 9:30 AM. It was delivered promptly and was excellent. This time I had the French Toast and my wife had an omelet.
After breakfast we headed down to catch our limo to the airport. Unfortunately a Rolls Royce was not available, so we had to “settle” for a ride in an Escalade limo. We made it to the airport right on time and had a smooth flight back to Charlotte.
The only downside to our stay at the Skylofts is we could only stay two nights. They spoiled us from beginning to end and we would have loved to have been able extend our stay. Unfortunately that wasn’t possible and had to make our way back to reality. We will DEFINITELY return to the Skylofts in the future and can’t wait to do so!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
July 10, 2013
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Thank you for your great feedback. We love that you were able to experience all that SKYLOFTS has to offer. Blake is a great Concierge and we thank you for your great review on him and his service. We hope to welcome you back to SKYLOFTS again in the near future.
The SKYLOFTS Team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.