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“Skylofts Spoiled Me” 5 of 5 stars
Review of Skylofts at MGM Grand

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Skylofts at MGM Grand
5.0 of 5 Hotel   |   3799 Las Vegas Boulevard S, Las Vegas, NV 89109 (The Strip)   |  
Hotel amenities
Ranked #8 of 272 Hotels in Las Vegas
Fort McMurray, Canada
Top Contributor
68 reviews 68 reviews
18 hotel reviews
Reviews in 13 cities Reviews in 13 cities
105 helpful votes 105 helpful votes
“Skylofts Spoiled Me”
5 of 5 stars Reviewed June 22, 2013

Spent a very enjoyable four nights in June here. From the pick up at the airport to the drop off, the Skylofts exceeded my expectations. The service is exceptional and the staff extremely professional. The loft is large and comfortable with an incredibly comfortable bed. I had the pleasure of eating breakfast at the Mansion a few times. The service and the food were outstanding. I can't wait to stay here again, I highly recommend the Skylofts.

  • Stayed June 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Skylofts, Manager at Skylofts at MGM Grand, responded to this review, July 18, 2013
Dear Guest,

Thank you for your wonderful review. We love that you were able to experience the great service that we pride ourselves on. Our team looks forward to having you as our guest again in the near future.

Sincerely,
The SKYLOFTS Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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241 reviews from our community

Traveler rating
    203
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    7
    5
    2
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31
105
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
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English first
Baltimore, Maryland
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 15, 2013

I visit Vegas once a month, Skylofts has the best service period....the staff is the best in vegas and you will never find a bathroom that compares..my favorite hotel period..you get the best rate through American Express Fine Hotels and Resorts program

Room Tip: 91 & 92 are the largest 1 bedrooms.
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Skylofts, Manager at Skylofts at MGM Grand, responded to this review, July 18, 2013
Dear Guest,

Thank you for the great review and your loyalty to SKYLOFTS! We look forward to seeing you again next month!

Sincerely,
The SKYLOFTS Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, Nevada
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 11, 2013

I highly recommend the Skylofts at MGM Grand for several reasons. The Skylofts at MGM Grand have the most exceptional service. From the moment you get out of your car you are greeted by a valet attendant who helps get your luggage loaded onto a cart and valets your car at the front door. The entire stay you are treated with outstanding room service and concierges service. I would recommend the Skylofts to anybody looking for a luxury stay while in Las Vegas. Beautiful lofts that are both contemporary yet cozy and they serve fantastic food!

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Skylofts, Manager at Skylofts at MGM Grand, responded to this review, July 10, 2013
Dear Guest,

Thank you for your great review. We pride ourselves on our service and were happy to hear that you had such a great experience during your stay with us. We look forward to seeing you again soon!

Sincerely,
The SKYLOFTS Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
USA
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 6 cities Reviews in 6 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed June 7, 2013

We recently completed a two-night stay at the Skylofts. Our trip was a combination of business and pleasure, but the emphasis was on the latter. I booked our room through the American Express Fine Hotels program, which entitled us to a 15 percent discount off the prevailing rate, a view upgrade at check in (if available), a $100 spa credit, a daily breakfast credit, Noon check in (if available) and a 4:00 PM late checkout time, in addition to all the standard Skylofts benefits.

Our first two nights in Vegas were spent at Mandarin Oriental hotel, so the limo picked us up there around 11:00 AM on a Sunday. A Rolls Royce was not available and we were picked up by a “regular” stretch limo. We had hoped to take advantage of the potential Noon check in, but we were notified upon arrival that our loft would likely not be ready until 2:30-3:00 PM. Given the previous night was a Saturday, this was certainly understandable.

Blake, the arrival concierge, offered to let us hang out in the MGM Grand VIP lounge until we could check into our loft. Unfortunately my wife wasn’t feeling well (terrible nausea) from a long night out the previous night that ended with a nightmare of a ride back to the Mandarin in a town car, and it was going to be tortuous on her to sit in that room for three hours. After thinking about an alternative plan for a bit, I called Mandarin to see if our room was still available since we were technically entitled to a 4:00 PM checkout. They were gracious enough to allow us to return to our room and Blake offered to have the same limo driver take us back, which we accepted.

My wife was able to take a two hour nap and felt like a new woman once she woke up. So much so that she had a craving for pizza and we headed to Wolfgang Puck’s restaurant in Crystals to satisfy that desire. While eating there Blake called my cell to notify us that our loft was now ready and offered to send another limo to pick us up from the hotel. This time we were pleasantly surprised to see the Rolls Royce waiting for us in the valet area of Mandarin as we came off the elevator from the City Center bridge.

After a short but enjoyable ride back to Skylofts we were again greeted by Blake, who was happy to see my wife was feeling much better. He walked us through the casino up the Skyloft elevators and we began our walk down the hall to loft 67. While walking down the hall, Blake told us due to availability they were able to upgrade us to a two bedroom loft, which is substantially bigger than the one bedroom we had booked. Just before entering loft 67 he received word through his earpiece that we had actually been assigned loft 83, which is a two bedroom with a strip view. Score!

So he “apologized” for the mixup and we turned around to head back towards the other hallway. Of course, this was no inconvenience for us and we were ecstatic to not only get the upgrade to a two bedroom loft but also a strip view. Prior to arriving my wife had no idea what the Skylofts were and no clue what we were about to walk into. We’ve stayed in some impressive suites in Vegas and other cities, but nothing like this 3,000 square foot loft. Needless to say she was “wide eyed” as we walked in and blown away by both the size and the quality of the room.

Blake completed the check in process in the loft and went over the various benefits we would receive as part of the Fine Hotels program. After finalizing the paperwork he handed things off to our initial butler, whose name escapes me. She gave us a tour of the loft and went over how everything works from the coffee machine to the remote controls to the bathtub to the shower, etc... She also told us all the various tasks the butlers are available to provide and we took advantage of many of them.

Once we were alone in the loft my wife was speechless. She not only loved the room and all the furnishings but was also blown away by the level of service and attention of the Skylofts team. We then began exploring the loft to get a sense of how best to take advantage of everything.

That night we had dinner reservations at Yellowtail, a great sushi place at Bellagio. The restaurant has limited seating on the patio overlooking the fountains and we were fortunate enough to receive one of those tables with minimal wait. We had a great meal there with an even better view. We initially had a table reserved at The Bank but my wife wasn’t quite ready for more partying, so we canceled those plans and headed back to the Skylofts for the night.

We initially thought the Skylofts bed was going to be a bit too firm for our liking but found it to be very comfortable after settling in. We both slept extremely well and each liked the fact that there is a heavy black curtain that can be closed to cover the blackout shades. In our room at Mandarin, it seemed like the lights of the strip always found a way into the room even with the blackout shades down. There was no such issue at Skylofts because of the extra curtain.

The next morning we had 10:00 AM breakfast reservations at the Mansion. My wife had never heard of the Mansion, so she again had no idea what kind of treat was in store. We made our way to the concierge desk and they immediately contacted a butler to escort us to the Mansion. He was very entertaining and told us some great stories on the way there.

Upon arriving we were seated “outside” even though it’s really inside in perfect 72 degrees temperature. We were the only guests dining there and received impeccable service from the staff. I ordered fresh squeezed orange juice, pancakes, bacon and a blueberry muffin. My wife ordered fresh squeezed apple juice, French toast, and bacon. Both of us loved not only the food but the overall experience at the Mansion. We only saw one set of guests the entire meal and they were just walking through with a staff member.

We were then met by our butler who escorted us back to the Skylofts. While walking back we mentioned to him that we were celebrating our 17th anniversary. Shortly after dropping us off in our loft, he returned with chocolate covered strawberries and a small bottle of Veuve champagne! This was a great touch and we enjoyed both the champagne and the strawberries that night after eating an in-loft meal. I ordered a filet from Craftsteak, and macaroni and cheese from Wolfgang Puck. My wife ordered her meal from Fiamma, an Italian restaurant, and a caesar salad from Craftsteak. We ate while watching game 7 of the Miami-Indiana series playing on every TV in the loft. No matter where I walked I didn’t miss any of the action, although it turned out to be a blowout.

Our meal was excellent and it was so nice to be able to eat in the loft on our last night in town. By that point we were exhausted, so it was relaxing to not have to go anywhere. We then ordered breakfast for 7:30 AM delivery the next morning since our flight left at 9:30 AM. It was delivered promptly and was excellent. This time I had the French Toast and my wife had an omelet.

After breakfast we headed down to catch our limo to the airport. Unfortunately a Rolls Royce was not available, so we had to “settle” for a ride in an Escalade limo. We made it to the airport right on time and had a smooth flight back to Charlotte.

The only downside to our stay at the Skylofts is we could only stay two nights. They spoiled us from beginning to end and we would have loved to have been able extend our stay. Unfortunately that wasn’t possible and had to make our way back to reality. We will DEFINITELY return to the Skylofts in the future and can’t wait to do so!

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Skylofts, Manager at Skylofts at MGM Grand, responded to this review, July 10, 2013
Dear Guest,

Thank you for your great feedback. We love that you were able to experience all that SKYLOFTS has to offer. Blake is a great Concierge and we thank you for your great review on him and his service. We hope to welcome you back to SKYLOFTS again in the near future.

Sincerely,
The SKYLOFTS Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, California
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
Reviews in 9 cities Reviews in 9 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed May 30, 2013

Came here for our 1st anniversary after having an amazing time during our first visit after our wedding last year. We have decided to make this an annual event, so Skylofts Concierges: we'll see you in a year!

This time we got the 2 bedroom and brought along some friends and family who were also celebrating (law school graduations, etc). Noelani was our prearrival coordinator this time and did a fantastic job with making reservations and ensuring that all of our plans were confirmed and promptly sent us an updated itinerary whenever changes were made.

We arrived with a friend, so sadly we didn't get to ride in the ghost this time (2 people may be the max for the ghosts). The gold limo was fine, not too bad as what others have described in their reviews.

We had two other friends who arrived earlier and got to ride the ghost. It was very easy to arrange separate pickups from the airport; thanks again to Noelani.

We were greeted by concierge Blake at the Skylobby (a separate entrance to the right of the mgm entrance. You can also bypass the normal cab line of mgm and have the skylofts concierge get the next cab for you. This is a great benefit especially when the lines are 20 to 30 minutes long at night) who led us up to our loft. As we walked by the main mgm lobby and saw the 40 minute line to get checked in, it made us thankful that skylofts checkin happens as soon as you get into your loft and takes about two minutes. That by itself is impressive, as we always saw a line for the regular mgm rooms!

We met our friends who were there before us and all of them were already loving the loft! My husband and I enjoyed just watching their first experience with the loft.

They had a butler ready for us and the doorman (also very friendly, blond, young guy, didn't get his name though) who met us at Skylobby took our luggage up to our room for us. Blake quickly got us checked in and the butler served us some delicious welcome juice.

They have options for newspapers in the morning if anyone is interested.

We booked with FHR through Amex Platinum which is such an awesome benefit: about 15% discount off of the room, upgrade to strip view if available upon arrival, $100 spa credit, daily continental breakfast per room or breakfast at the Mansion, early checkin at noon if available, and guaranteed late check out at 4pm.

Got the strip view which was awesome! Didnt get the pool table or even a fooseball table but it didn't matter too much. If given a choice, I would much rather have the nice view rather than a game table. Where the pool table usually is, there were more couches and a table with a chess board on it.

We had different butlers that helped us throughout our stay and they were awesome! Whoever set up breakfast in the morning was terrific. They cleaned our stuff on the table and once they finished setting up breakfast, they gave us a wake up call (we were still all fast asleep, but I made sure to get breakfast at 9 am so we all wouldn't sleep the day away). This was probably my favorite FHR benefit; the last thing you want to do in Vegas after waking up is deciding where to get food and how far you wanted to go for it. With the comp continental breakfast, you can order it the night before or in the morning and the butler rings everything and sets it up on the dining table for you.

The butler that helped press 5 complimentary items was fast and efficient and delivered the items back to our loft at the right time. (Didn't get her name, but I saw her again with other pressed items so she may be the main "pressing" butler ).

We had booked tickets through the concierge for Le Reve and they picked up the tickets for us and had them ready with the concierge before we were leaving. Very convenient so we didn't have to wait in a will call line.

Definitely used the spa credit which was amazing like last time at the Grand Spa.

The boys did a sun buggy experience which we had set up for us too. Had dinners at CUT and Olives. Great seat at CUT. Didn't get the fountain view seats at Olives as requested though, but not skylofts' fault. Olives service was not great... More on that in the Olives review...

Maids did an excellent job cleaning up and setting up our nightstands and beds. LOVE that they always turn my chaotic pile of cosmetics and toiletries into an organized layout by the sink. We always appreciate that detail in customer service. Loved the treats left for us when we returned at night.

We enjoyed the complimentary sodas and voss water as always and thanks again to Noelani for having our sodas of choice stocked in our fridge :)

Steam shower and infinity tub were incredibly relaxing as always.

The dream butler fulfilled all of our pillow needs :). Note: the dream butler is not 24/7. I think they must leave around midnight or so. We tried ordering pillows at 1245am but they called back and said that the dream butler was gone for the night and the pillows are all locked up. We just put in our order early the next day and got them.

Check out was a breeze too. Just make sure to print out your bill and go over EVERYTHING. Other reviews are right when they say to do this because not all the credits are applied. Some charges are listed under a general name so be sure to ask what the charge is for if you are unsure before confirming that all the charges are correct. Last time they forgot the dining and spa credits, and this time was the same. It wasn't too much of a hassle. You just let them know what it should be, and then they go confirm it in some other room and then they come back with a new bill.

Also make sure to look at what the final charges are as the butlers go back into the room to see if you've eaten or drank anything that wasn't free and they will charge it to you after you leave.

Note for skylofts: loft 87 has a broken speaker above the sinks in the master bath.

Thank you for another nice stay and also for the congratulatory cake and champagne; it was a very nice touch. Looking forward to next year!

Room Tip: Look at YouTube videos to see what loft you would want
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  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Skylofts, Manager at Skylofts at MGM Grand, responded to this review, July 2, 2013
Dear Guest,

Thank you for the wonderful review. It is great to hear that you enjoyed all of the amenities of SKYLOFTS, including our amazing pillow menu! Thank you as well for praising our great staff. We look forward to celebrating with you again next year.

Sincerely,
The SKYLOFTS Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Merrimac, Wisconsin
Top Contributor
102 reviews 102 reviews
40 hotel reviews
Reviews in 43 cities Reviews in 43 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed May 20, 2013

We stayed here to celebrate my birthday. The guests staying here have their own check-in area. They seemed to really take a sincere interest in ensuring that your every wish is met. The butler took us up through a reception area that was only for skyloft residents and then when we reached the floor, we were in room 92 which was right next to the reception are on the floor.

The butler opened the door to our suite and we were immediately awed by the remarkable view! The butler showed us how all the gadgets worked from the iPad for controlling the tv, music, the temperature control, etc. When we went up to the second floor, again we were awed by the view from the second floor! The king size bed with sitting area was perfect. He was showing us how to operate the jacuzzi tub. He noticed that the drain plug wasn't in position. He was struggling with it for a couple of minutes and finally got it situated. (Kind of broke the mood.) The suite had a large walk-in shower/steam room. The bathroom vanity mirror has the built in TV and you control the music/sound/lighting from the control panel in the bathroom. The walk-in closet is incredibly spacious with a safe.

As the butler was leaving he asked if we were interested in dining in our room, since there is a dining room table for 8 in the room. We told him that we had reservations for 6pm and would much rather have the food served in the room. We figured that the atmosphere would be better and private.

As we were dressing for dinner, my husband tried operating the tv in the bedroom so he could watch the Montreal Canadiens game. Try as we could, we could not get the sound to stay on. We called the conceirge and they told us that a maintenance guy would be sent up. So while we were getting ready, the technician was swapping iPads from upstairs to downstairs and determined that the codes were not working on our system. He said that it would take 24 hours to reset the codes in the room! You would think that this problem didn't just come up. People watch tv in the morning or night to catch up on news or sports. Very disappointing. We figured out that we could have the tv in the bedroom on and turn the tv in the bathroom on the same channel and turn the volume up so you could hear it in the bedroom. Not ideal since it was really loud in the bathroom.

We had guests come to our party. They were really impressed with the room. They wanted a tour so we took them on a tour of the suite. We did not have a balcony. Would have liked one, but this room doesn't come with one.

The butler came in and took our order. Dinner was perfect. The food was amazing. We were waiting for our dessert, and had to call the conceirge twice. We found out that our butler was absent because he was with another set of guests. Real disappointment. We got another butler and she was nice, but we didn't get the service we expected. When you are told you have a personal butler, you never imagine that you will have to wait and then get a substitute. If you wait in a restaurant, you are not surprised for longer waits when they are busy.

We loved the view of the room, but we didn't have the best experienced that we could have.

Room Tip: Room 92 does not have a balcony. Great view!
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Skylofts, Manager at Skylofts at MGM Grand, responded to this review, July 2, 2013
Dear Guest,

Thank you for your detailed review. Our sincere apologies that you did not experience the service that we all pride ourselves on. We would love to discuss your stay further with you at your convenience. Please feel free to email us your contact information at skylofts@lv.mgmgrand.com. A member of our Management Team will be looking forward to hearing from you.

Sincerely,
The SKYLOFTS Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beverly Hills, California
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 2, 2013

We stay at the skylofts almost every weekend. At a minimum twice a month. The lofts are fabulously decorated. Open and airy, with a New York loft inspired style. The staff is incredible. From the Skyloft Valet, to the doormen, to the Conceirge, to the butlers............ an incredible collection of some of the most delightful people you will ever meet. They are so gracious and definitely respond to make certain your every desire is met. They always take time to stop and chat with us, and more importantly, with my 6 year old son. They all know his name, they always have a little treat in store for him, and he is always spoken to with such respect and caring. They really are the best. We recommend this venue to everyone!

Room Tip: Loft 28 is our favorite!
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Skylofts, Manager at Skylofts at MGM Grand, responded to this review, July 2, 2013
Dear Guest,

Thank you for your wonderful review. We value you as our guest and love having you stay with us. We look forward to seeing you and your family again soon.

Sincerely,
The SKYLOFTS Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Skylofts at MGM Grand

Address: 3799 Las Vegas Boulevard S, Las Vegas, NV 89109
Location: United States > Nevada > Las Vegas > The Strip
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Romantic Hotel in Las Vegas
#6 Casino Hotel in Las Vegas
#6 Luxury Hotel in Las Vegas
#55 Family Hotel in Las Vegas
#69 Business Hotel in Las Vegas
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Skylofts at MGM Grand 5*
Number of rooms: 51
Official Description (provided by the hotel):
Recognized internationally as a Forbes Five-Star, AAA Five Diamond destination and as a member of The Leading Small Hotels of the World, the SKYLOFTS were unveiled as a rare and private sanctuary of sleek two-story accommodations. The SKYLOFTS offer visitors the quintessential loft environment harmonizing design, ambiance and unparalleled vistas. Located on the top floors of MGM Grand, each loft features 24-foot, floor-to-ceiling windows providing dramatic views from every angle. Priced from $600 to over $10,000 per night, SKYLOFTS accommodations are available in one-, two- and three-bedroom floor plans and range in size from 1,400 - 6,000 square feet. ... more   less 
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Also Known As:
Skylofts At Mgm Grand Hotel Las Vegas

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