Visit = Feb. 4th to 7th, 2013. I believe the skyloft at MGM Grand is in need of some staff training, they must have a lot of new people on the floor. Arrived on the 4th, greeted at the valet parking area, taken to my room to register. Love that feature, no need to stand in line at the VIP lounge. 1st day was great. On the 2nd day, I noticed the lid on the espresso machine was broken, the dining room table had crumbs on it, coffee bean containers were no re-stocked and there was white stuff floating in the espresso machine water tank. This was after they had cleaned the room. Did not receive my turn-down treats neither on the 5th nor the 6th. Finally, I asked the front desk to check me in on my flight since I was going out for supper and asked her to change my seat to an aisle seat if it wasn't already assigned. When I got back from supper, she told me that it was all done and I had my aisle seat. Ride to the airport was great in the Rolls Royce, however my boarding pass had me sitting near the window. Couldn't she see from the airplane diagram when she chose the seat? Other than the above, the rest was great.