My husband and I came here for our mini honeymoon before taking off to our real honeymoon.
OH MY GOSH! Someone had to pry my fingers off of the door frame before I could leave.
Right after booking, a prearrival coordinator calls you to help you plan and book shows, restaurants, spas, etc and they send you an itinerary.
We arrived at McCarren and a driver was already there waiting and took us to our Ghost! Chilled Voss water was already waiting for us and the car was perfect temp. Thirsty when you get off the plane? NO WORRIES... she had a whole case of water in case we got THAT thirsty during the 10 minute drive from the airport to the Skylofts at MGM.
You arrive at your own entrance and are taken up by an arrival coordinator to the elevator and up to your room. We got the 1 bedroom apartment and it felt massive for just the 2 of us. We sign some papers and are offered some welcome juice and introduced to our butler. They had our itinierary for us in the room as well with our booking confirmation to shows/restaurants/spas that our prearrival coordinator helped us with. They also had free chilled champagne for us as they new we had just gotten married! The butler showed us around our suite and showed us how to use the centrion remote that controls the shades, blackout shades, lighting, music, television, and temperature. If during the summer, I recommend keeping the AC on blast as the skylofts are on the top floor and the sun is beating it all day long.
The bathroom is super spacious with an infinity tub. They are not strong jets. The jets send out little champagne bubbles instead of a full force one in a jacuzzi. You can set the color lights of the tub while you are soaking in it too. There is a TV in the mirror by the sink and also one in front of the tub. The whole place is surround sound and you have access to all movies for free, with some being very new, not out on DVD yet movies.
The shower is AAAAAAmazing!! There were two shower heads and a steam function!
We had breakfast reservations at caesars and a taxi was ready and waiting for us when we got downstairs. When we got back, we were offered Voss water by the entrance. We had access to the Skyloft/VIP lounge, which has access to private elevators and snacks/drinks in the lounge. When we got back, our cake that we had ordered was on the table and they had rose petals strewn across the table! We also gave our butler some items to press and it was ready and hanging in our closet!
Our fridge was stocked with free sodas and water and some items that we had requested beforehand. Anything that you forgot at home.. don't worry! They have it! Just dial 0 on any phone and your butler will bring it right up for you!
If you request ahead, you can also get personalized stationary and business cards. There is a port for a laptop and printer/copier. Our Wifi didn't work very well which was a little annoying.
There is housekeeping twice a day and they leave little surprises for you each time. We had the concierge arrange for show tickets and they got us AMAZING seats!
When we came back the first night, they had arranged ALL of my makeup on the vanity table neatly and had my jewelry laid out neatly as well. There are complimentary robes and slippers in the closet. BVLGARI bath products.
When you go to the elevators, there is always a concierge in the foyer that greets you by your NAME.
They had our show tickets delivered to us. Whenever we would go down to get a taxi, we'd get the first available one and were offered VOSS water while we wait. I think I have never been AS hydrated as I was during our stay.
The espresso machine was lovely. You can make it yourself or you can call your butler to have it ready for you while you shower or get ready. They provide fresh beans and teas.
If you stay at skylofts, you can eat at the Mansion, which is this great tucked away little place only for high rollers. We ate there for breakfast. It was pretty pricey but it was nice just to go ONCE and see what it was like. It really feels like it is outdoors but its in a temp controlled dome where the highrollers stay in the villas. Our butler met us at our loft door and walked us there so we could find the way.
All of the concierges seem to know our schedule because whenever we got back from something or went to something, they would say, "enjoy the show!" or "how was your meal at craftsteak?" It was nice to get the personalized service.
After the second maid service, they would leave an inspirational quote on the bed with fresh flowers downstairs, upstairs and on the bed. They made sure to set the mood with music and lighting too. Upbeat and bright during the day and dim and softer music at night. It was great!
You also have a DREAM butler as well. There is a pillow menu with ~20 pillows you can choose from and you can just dial 0 and your dream butler will come with the pillows!
Also, if you don't feel like going down yourself and spending more time in your loft, you can order from any restaurant/small shop in MGM and your butler will get it and set it up for you at your table. You can request menus from your concierge and they'll have it to you at your door.
I could go on and on about this. There were soooo many awesome features!
The only cons were:
-Wifi would not work, even when they sent an IT guy up to fix it for us
-Butler would sometimes be slow with requests and we'd have to call twice.. only happened 2 times
-Requested a strip view but did not get it and instead got a view of the airport.. which isn't as bad as the view of hooters on the other side
We are definitely coming back for our anniversary!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for sharing your feedback with us. Congratuations again on your mini-honeymoon! We look forward to having you as our guest again in the future.
Director of Skylofts at MGM Grand
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.