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“Loved it!” 4 of 5 stars
Review of Platinum Hotel and Spa

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Platinum Hotel and Spa
4.0 of 5 Hotel   |   211 E Flamingo Rd, Las Vegas, NV 89169   |  
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Ranked #14 of 269 Hotels in Las Vegas
Certificate of Excellence 2014
Los Angeles,CA
1 review
1 helpful vote 1 helpful vote
“Loved it!”
4 of 5 stars Reviewed June 25, 2008

My friend and I stayed for a girls weekend and it was more than we expected. Everyone was friendly and helpful! Our room was like a one bedroom apartment with a patio. There was even a stackable washer and dryer and a kitchen with stainless steel appliances. Did I mention the flat screen t.v. and basic cable channels!

We loved it! We were very comfortable even though the temp was way above 100 that weekend. I know we will stay here every time we visit Vegas, which is at least 3-5 times a year. I loved that it was non-smoking and non-gaming. It's only a block off the strip behind Bally's. Which was fine. Don't need the hustle and bustle of the strip interfering with our rest and relaxation!

  • Liked — The price and size of the suite.
  • Disliked — The high price of the food and drinks from room service.
  • Stayed June 2008, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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2,806 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (774)
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English first
Glendale, CA
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 23, 2008

Booked standard rooms w/out view for a fantastic rate (129 for a Saturday night). Arrived around 1:30 and was immediately told by Dino rooms were not available without even pulling our info up. He then took a phone call and had us move over to the next front desk assistant. We were put off by him but Eva made up for it. She was very pleasant and found us rooms within minutes but they had views of the mountains and one was a princess suite. She wasn't willing to give us free upgrades so we paid the charges, which weren't very much (15 & 45/night). After what seemed like an eternal walk to our rooms from the elevator, we were very nicely surprised by the size, decor and amenities of the room. My sister ended up in the Princess suite which was larger and had a washer/dryer and fireplace. The sofa in the living room and beds were very comfortable and the massive jacuzzi tubs were fantastic. The pool area was very pretty and the dinner at the restaurant was wonderful. We also liked the fact that the hotel is completely non-smoking. We were disappointed that it was 110 out so making use of the balcony in the heat was not an option.

The only cons:
Only valet parking
No late night eatery or snack machines. There is 24 hr room service but the menu after 11:00 is very limited.
There is no casino, which we did miss.
Pretty far off the strip, so come prepared to walk.

Tips:
Make use of that big kitchen and bring your own snacks and beverages
Don't put more than a tablespoon of bubble bath in the tub and wait for the water level to get about 2 inches above the jets or else water will spray EVERYWHERE, which is what a couple of the reviewers complained about. It's just operator error and the hotel doesn't provide instructions.

  • Liked — beautiful rooms
  • Disliked — distance from strip without casino and eateries.
  • Stayed June 2008, traveled with family
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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San Francisco, CA
Top Contributor
55 reviews 55 reviews
42 hotel reviews
Reviews in 42 cities Reviews in 42 cities
73 helpful votes 73 helpful votes
5 of 5 stars Reviewed June 21, 2008

Frankly, this would have been the best hotel I have ever stayed in. And that's saying a lot, as I've traveled 9 months a year for the last 7 years. The rooms are amazing, really huge and comfortable with all the amenities you could ask for: jacuzzi tubs, washer/dryer, full kitchen, all great stuff. All this for around $100, it's really hard to believe. The location is decent, you can walk to the Monorail and the Strip, but you're far enough back no tot have to deal with the traffic and headaches.

I think the "valet parking only" idea is crap, frankly, I am more than capable of parking a car, even in "one a dem parkin geerages." But hey, they have limited space and I don't think they charge for the service.

Now, here's the big 'ol problem. It's bad enough that I would probably not recommend the place to anyone else. A group of us traveling on business booked six rooms. One of our group doesn't travel much, so his company credit card gets used only once or twice a year. Within a day of checking out of the Platinum, the only place where he used the card in the past nine months, fraudulent charges start popping up--online purchases delivered to PO Boxes. Another member of our group was mysteriously charged an extra $150. Another guest had his rate changed at checkout time without any explanation. Me, I had a $14 charge show up with no explanation either, after I checked out. Four out of six of us having to call either the hotel or the police due to activity related to the hotel seems to be more than a minor problem, it seems systemic and perhaps even sanctioned. It seems hard to believe they can't be aware of the problems.

If you stay, you may want to try this instead: use a website where you pre-pay your room, and provide a cash deposit upon arrival. The bonus upside is that when you leave Vegas, you'll at least go home with your deposit!

  • Liked — Rooms were amazing, really, truly amazing
  • Disliked — 4 of 6 of us had either credit card fraud or other billing issues
  • Stayed May 2008, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SCOTLAND
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 16, 2008

Stayed here for 6 nights at the beginning of June. We checked in at 2:00 a.m. due to late flight and were given a Solitaire Suite on the 2nd floor overlooking east flamingo road with a distant view of the mountains.

Dislikes:
Smell from kitchen extraction fan on 2nd floor lobby
Ice dispenser on fidge did not work
Dirt & fluff at edges of skirtings
Noise from trafic on east flamingo road

Liked
Size of suite - enormous
Location - 5 minute walk to rear of Ballys
No casino noises ringing in your ears
No smoking

Tips
Ask for room on higher floors 12th and upwards, preferably with strip view.
Ellis Island (next to hotel on Koval Road) for steak special breakfast $3.99
Ellis Island karaoke - beer $2 a bottle
7/11 for juice & estintials
Duece bus $5 for 24hrs of travel can be used on all public transport - plan your journey routes No 108 drops off at Paradise Road 10 minute walk from hotel, No 202 drops off outside hotel, Duece bus drops off on strip 10 minute walk from hotel.
Monorail $9 for 24 hrs travel drop of at back of hotels fast transit.

  • Liked — SIZE OF THE SUITE
  • Disliked — FOOD SMELL FROM EXTRACTION FAN IN CORRIDOR
  • Stayed June 2008, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 15, 2008

We have just returned from a 3-night stay at the Platinum en route from Los Angeles to Grand Canyon.
This hotel offers fantastic accomodation; an apartment rather than a room! We were fortunate to be allocated a 12th floor suite with a good view of the strip, particularly Caesar's Palace, from our balcony. Unlike other travellers, we did not experience significant road noise, although Flamingo Road is a busy highway, day and night, so being in a suite on a lower floor and directly adjacent to the road, which we weren't, i can imagine it would be noisy.
We were impressed with the high standards of cleanliness and attention to detail within the suite although we did experience some difficulties with the jacuzzi bath, which emptied half its contents onto the bathroom floor due to the jets being at a very high pressure and angled up, rather than in towards the bath! On this occasion housekeeping were quick to respond with plenty of fresh towels to mop up.
We also experienced difficulties with the remote control for the TV which led to us inadvertently ordering a movie twice, one charge of which was refunded at check out.
As a general comment, it was frustrating to not have a manual for the equipment in the suite, and no kettle! We had to 'filter' hot water through the coffee percolator with no coffee to make hot water for a morning cup of tea.
The pool area was very pleasant and a welcome haven after the desert heat although on consecutive days the water temperature went from being comfortable to freezing cold!
All of the staff we encountered were polite and helpful. We did find however that concierge were not knowledgeable about transport options to an out of town retail outlet. We ended up taking a cab (approx $20) because we had been advised there were no alternatives despite us asking specifically about the 'deuce bus' which runs up and down the strip ($3). We later discovered that the deuce bus was indeed an option.
Our biggest concern was that on one occasion we returned to our suite after a full day out, to discover that our suite door had been left open.
However, when we raised this and our other feedback to Dino, at check out, he immediately credited our account to compensate the issues we had experienced. This customer service was very impressive and left us feeling very positive about our stay.
Overall, this is a high end property within a reasonable walking distance of the Las Vegas 'strip' which we would be happy to return to.

  • Liked — Suite
  • Disliked — Nothing
  • Stayed June 2008, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tallahassee, FL
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 14, 2008

Charming place within walking distance of the strip. Rooms were elegant and reasonably priced, especially by Vegas standards. Nice rooftop pool area. Restaurant was charming, although a little on the expensive side. Wine list was great, assuming you are Bill Gates.

  • Liked — Rooms were elegant, and a good value.
  • Disliked — Restaurant was a little pricey, particularly the wine list.
  • Stayed June 2008, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Island
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 14, 2008

The Platinum is perfect if you want value for money,and a non smoking,non gambling hotel with the most helpful staff I have encountered in many years of travelling around the world. I stayed there for 2 days on the way back to New Zealand from the East Coast and booked it having read the reports on Trip Advisor. The hotel is only a 5 minute walk from all the action of the strip. It is modern with excellent restaurant,bar,swimming pool,and spa facilities. The rooms are spacious and spotless. The staff were so courteous throughout in particular at reception (Gita), the bar (Christia)and the concierge(Sean).Nothing was too much trouble.Cant say much more than that!

  • Liked — Perfect service
  • Stayed June 2008, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Platinum Hotel and Spa

Address: 211 E Flamingo Rd, Las Vegas, NV 89169
Phone Number:
Location: United States > Nevada > Las Vegas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Las Vegas
#10 Luxury Hotel in Las Vegas
#11 Family Hotel in Las Vegas
#16 Romantic Hotel in Las Vegas
#20 Best Value Hotel in Las Vegas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Platinum Hotel and Spa 4*
Number of rooms: 255
Official Description (provided by the hotel):
The Platinum Hotel and Spa is non-smoking with no slots or tables; a sanctuary located near the action (just a block from the Las Vegas strip) with the look and feel of a trendy boutique hotel. Specializing in personalized service and offering an intimate spa, it's own restaurant and lounge, with an indoor/outdoor pool and spacious lounging deck, the Platinum offers only spacious suite rooms. ... more   less 
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Also Known As:
Platinum Hotel Las Vegas
Platinum Hotel Spa

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