Stayed for two nights in early December in a Strip View Solitaire Suite. As mentioned by many other reviewers the suite was huge and very comfortable. Lots of space, amazing bathroom, and wonderful to have the kitchen, even though we mostly used only the refrigerator.
We arrived at the hotel around noon, and went to the desk to see if, by any chance, our room was ready. We were "helped," and I use that term loosely, first by a clerk who was pretty sure, before she even checked, that nothing would be ready. We asked her to check anyway; she humored us and said something might be ready in fifteen minutes. We proceeded to check in; she proceeded to drop our credit card down into a very small opening between the computer monitor and the desk. My husband (not the clerk, who made very little effort to extricate the card) finally managed to retrieve it after several minutes. The clerk then asked for photo ID and tried to insist the driver's license be taken out of the wallet and handed to her. We declined, not wanting a repeat of her dropping it down into the small space. She somewhat sulkily managed, but it was clear that she was annoyed with us. After the paperwork was completed, this clerk told another young lady, Melody, who was working at the next desk, that Housekeeping would call when the room was ready, and then the first clerk left the lobby without another word to us.
It turns out that Melody was originally from our area, so we had a nice conversation about home town things. While Melody then dealt with a few other duties, we checked out the lobby and had a seat to wait for the room to be ready. When Housekeeping had not called after a bit, Melody followed up and found us a room that was ready and assured us that the view was a good one. We were concerned that the view from room 702 wouldn't be of the Strip since it wasn't on one of the higher floors, but we were near the end of the hotel building and could see pretty much from one end of the Strip to the other. I can't say enough good things about Melody's customer service.
We had lunch that day and two breakfasts at the hotel dining room on the 5th floor. The food and prices were both good; prices especially considering where we were.
The walk from the Platinum to the strip is a longish one but if you cut through Bally's it seems to save some steps. The only off-putting thing about the location is that we passed, on both sides of the street, a couple of groups of people who were either homeless or very down on their luck. One group of men had over-served themselves and were "conversing" with passing pedestrians. Nothing that was said was threatening but it was uncomfortable. This certainly is not under the control of the hotel; if you do walk down the side of the street that the hotel is on and then cut through the casino employees parking lot and Bally's you can avoid the two areas that seem to be gathering places.
All in all, we were pleased with our stay at the Platinum.
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