Beautiful place, but our room was dirty enough when we got here that we had to pull back the sheets to make sure they had been changed. M&Ms on the floor along with several beer caps and flat surfaces throughout that were spotted and crumbs everywhere!

We complained and asked for a thorough cleaning, but no vacuum was ever run and the M&Ms are still on the floor! The carpets are dirty and need to be restretched/replaced.

It is a good escape from the casino and not too far of a walk from the action.

Our room was beautiful with a nice view of the strip. We were in a penthouse suit. Our neighbours were really noisy, woke us up several times in the night over multiple nights with their music, slamming doors and dropping burning cigarette buts on our balcony. What appealed to us about this hotel was that it was smoke free...so much for that. 25 dollar a day resort fees got us no water, no news paper, poor Internet service and use of their work out room. This was our second trip to the signiture, we were disappointed and won't likely return for a third trip.

I was booking at MGM because the NRS has it's location there... and I thought it would be a fun spot. I booked through my American Airlines advantage account- and THOUGHT I was going to be in the main hotel area, but was sent to the Signature property. I was upset initially because the woman at the front was in no way helpful explaining that this area was AWESOME... and while yes it was a walk...we would likely be VERY happy with being in this area of the MGM. We had to walk a mile or so through the casino and property to get to the Signature side... but once we got there--- were VERY pleased... we plan on going to the MGM Signature property again when in Vegas!

Let me preface my review with this - I'm not a fussy traveler. I'm not "that guy" that has a hissy fit when the bed sheets aren't creased properly, or the magazines aren't symmetrically arranged on a coffee table.

But lets be honest. This is Las Vegas. This is a resort hotel "on the strip." There are certain expectations. Whether or not I'm a high roller, I like to be treated like one, I like to act like one - when I'm here.

I'm an MLife Gold Member. This means I've contributed a fair amount of money to MGM as a whole.

We booked a last minute trip to visit Las Vegas, at the end of the year, to get married. It was spur of the moment. I recognized that it was New Years weekend, and prices would likely be astronomical.

Imagine my surprise when I was able to locate a rate of $119.00 through a Kayak affiliate (LateRooms.com.) A less expensive rate than one I could have even booked directly through MLife.

Included in the description was this: "This Junior Vista Balcony suite is 540sq ft and is located on the 16th to 38th floors on the Las Vegas Strip side of the building. Includes a spacious balcony, kitchenette, King bed, sitting area with sofa and a deluxe bathroom with Whirlpool tub."

That's important later.

After a 7 hour drive from Southern California (with our infant daughter in tow.) we arrived. Gated entrance, pulled up - gave our name, was verified, and allowed inside through the big gates. Pulled up to the entrance, valet and bellman waiting. Great start so far.

Here's where the trip started to go awry. Walked into the lobby, not busy - considering it was 8:30pm. Waited a minute for the lady at the desk to figure out we were standing there. Okay, no biggie.

Go to get checked in. Gave her my ID, Visa, and MLife card. 15 minutes into the check-in process (what Vegas check in takes 15 minutes?) she looks incredibly perplexed with whatever the computer is showing her. I asked her if "there is an issue" she assures me there is not. She then calls a supervisor over to fix the non-existent issue.

She then begins to tell me that there was an issue with my card, and she had to "delete it" from the reservation and re-add it. She then tells me she's re-adding it to bill me for the room. Only issue, I already paid for the room.

I quickly produce my smart phone, log into my bank and show me where they have already billed me $161. Which would be the total with tax, resort fee, blah blah.

She then calls *someone* "in the back" and attempts to explain what's going on. She doesn't do a very good job. Add another 10 minutes. We're now crossing into 9:00pm with a pissed off, hungry, pee-filled diaper infant.

I ask if I can send the missus and baby up to the room, I will remain to resolve this issue. She prints out a receipt for me to sign. The rate is $185.00. I show her the booking confirmation email, but she can't/won't change the rate on the receipt.

She gives me a number for "someone else" to call in the morning to resolve the issue. Okay, I don't really have the energy or inclination to deal with this tonight. I'm hungry, missus is hungry, baby needs attention - alright.

So we get up to the room. 36th floor, good so far. Get in (it's 9:15pm now, 45 minutes after we walked in the doors mind you.)

Shock and awe, no strip view (as advertised) no balcony view (also as advertised.) No, I didn't go down and complain. Tired and fussy missus plus tired and fussy baby made it not worth potentially moving to another room.

The bellhop called as soon as we were in the room wondering where we were and what took so long.

Other notes: Bed was hard. There was a used band-aid in the shower. The towels had the consistency of a Brillo pad.

Disclaimer: I am not a fussy traveler. I have very high expectations of Las Vegas Hotels, especially those on The Strip. This experience has NOT been indicative of MGM Resorts in general. Our previous stays at Hotel 32, Vdara, and Luxor all receive above average to excellent marks. However I can assure you that The Signature will NOT be on our list of hotels to return to.

Positives: Nice rooms in comparison to other Strip hotels. Bellhop and Valet were extremely attentive and efficient. Reasonable walking distance to MGM Grand for food, gambling, etc. Kitchenette is nice.

Negatives: Tried to screw us with higher rate than was advertised, we didn't get a balcony with strip view (as we'd booked), staff didn't really seem interested in helping or "making things right" beyond giving me a phone number to call, giving me my room key, and sending me on my way.