I had to stay here for a conference, and there were definitely some good and bad parts of my stay. Another reviewer described this as having a boutique hotel feel... that is true. It reminded me of a Kimpton property, casino style... in a good way. It really was much prettier than I was expecting, both the rooms and the lobby, casino etc. Also we had an UNBELIEVABLE view.. it was absolutely gorgeous. That said, the place was overpriced. Much nicer hotels on the strip were significantly cheaper. They also really gloss over where they are located and the difficulty of getting to the strip, necessity of renting a car etc. You absolutely need to rent a car if you stay here.. no question about that. When I realized (by reading reviews) how isolated this place really was, I tried to cancel and was told that I would be charged for the room anyway since it was within 48 hrs of my arrival. (A) - this is not standard, and (B) - no one told me this when I booked. The woman on the phone could barely speak English and it was EXTREMELY frustrating to deal with her. I think they just need to be up front about this kind of stuff (both location, access to strip, cancellation policies) or else people are going to get pretty upset.
Also: there is some kind of light switch in the room that you are supposed to press if you want a maid to come in and clean the room. I don't know about you, but I have never heard of anything like that before. My expectation is that if I do not leave a "do not disturb" sign up, my room will be serviced. I even called after the 2nd night to ask why my room had not been serviced and no one told me about this. I figured it out myself right before checkout when I noticed the thing on the wall. So, my room was never cleaned throughout the duration of a 4 night stay. To be honest, this policy strikes me as a way to cut corners. I am sure that most people do not recognize what you are supposed to do if you want your room cleaned, so the cleaning staff ends up being able to do less work. I ate at the hotel twice, once at the 24 hr place next to the casino (breakfast- delicious) and once for room service (terrible).
Long story short, if you are okay with being a little bit isolated (there are plenty of places nearby, just not casinos- it's NOT the strip), then it is a good option. If they can take care of some service issues, be up front about what they offer, and lower prices, it would be even better.
- Also Known As:
- Red Rock Casino Resort And Spa
- Red Rock Hotel
- Red Rock Casino
- Red Rock Las Vegas
- Red Rock Resort
- Official Description (provided by the hotel):
- Red Rock's serene surroundings, distinctive décor and impeccable standard of service ensure that your Las Vegas hotel stay is flawless and fabulous. Exquisite rooms and Las Vegas hotel suites offer an unmatched combination of comfort, extravagance and value while inspiring mountain vistas will transfix you during your vacation, travel or getaway. Whether relaxing in our expansive pool backyard, playing your hand at poker or savoring a first-class meal, Red Rock Resort & Spa has a flavor for all your tastes and desires during your Las Vegas vacation. ... more less
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