We visit Vegas frequently, and had high expectations for our 3-night stay at Red Rock, given that it's touted as the flagship resort for Station Casinos. Things just didn't work out as expected though.
THE GOOD STUFF:
We upgraded to a suite, which was huge. Very roomy and not far from the elevators. The bathroom was large with a separate shower & tub. The bed was quite comfortable. Bed linens and towels were clean.
The food at the buffet was great for the price. Six dollars for breakfast and nine for lunch with your players card.
The east parking garage is very close to the hotel, so there's minimal walking while dragging your luggage along. However, don't park in the west garage unless you like lots of walking.
Location near Red Rock Canyon was great for hiking our last day. That was one of the high points. Far from the strip, but the "free" shuttle is included as part of the $28 "resort fee." We took the shuttle to the strip once, but it's a long ride both ways. The bus driver was a great guy though.
THE BAD STUFF:
1st night: Fire alarm at 0030. Screamed for several minutes before being turned off. Had to call the front desk to discover it was a false alarm. Apparently the night crew didn't know they should notify folks that they don't need to evacuate (really?). Staff training needed.
2nd night: The fancy phone in the living room failed (we never used it) and the failure mode is to repeatedly call Security, who continue to call back to find out what you want. This went on for an hour, until I finally unplugged all the phones in the room, which finally stopped the insanity. Naturally, the telecom guy knew exactly what had happened the next day when he replaced the phone, but no no other staff member had a clue. More training needed.
My wife used the jaccuzi tub, and after she drained the water out, there was a large amount of black gunk on the bottom of the tub. No, she wasn't that dirty, the gunk is a slimy mold that grows in the jaccuzi jets if the tub isn't thoroughly cleaned periodically. Gross.
The carpet in our room was very dirty. If you went barefoot or wore socks, some oily/slimy black stuff got all over your feet/socks. To avoid that, I used the supplied slippers, which were way too small, but al least they kept the oily stuff off me. Bring your own flip-flops--my wife did. Nasty.
The floor in the bathroom was also quite dirty, especially in the corners, which had accumulations of hair and other chunks of garbage built up in them. Looked like vacuuming isn't done too often. I discovered this when trying to find the wife's dropped contact lens. Pretty disgusting. Better not to find out this stuff.
After some discussion with the front desk manager, we were comp'ed for one of the three nights, which mitigated our bad feelings and irritation somewhat.
Lastly, we had MUCH more fun when we were away from the resort than when we were there, which sort of sums up our feelings about Red Rock. Unlikely we will return.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you very much for the feedback about your experiences here at Red Rock. I appreciate your honest assessment and would like to discuss your experiences further.
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Travel Safe and Travel Often,
John Anderson, Vice President of Hotel Operations
Red Rock Casino ● Resort ● Spa
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.