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“but still a good non-casino hotel near the strip” 4 of 5 stars
Review of Marriott's Grand Chateau

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Marriott's Grand Chateau
3.5 of 5 Hotel   |   75 East Harmon Ave, Las Vegas, NV 89109 (The Strip)   |  
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Ranked #23 of 272 Hotels in Las Vegas
Chicago, Illinois
Top Contributor
89 reviews 89 reviews
17 hotel reviews
Reviews in 35 cities Reviews in 35 cities
90 helpful votes 90 helpful votes
“but still a good non-casino hotel near the strip”
4 of 5 stars Reviewed July 3, 2014

I have stayed twice at this hotel within the past 16 months. The first time was great (and not sure why I didn't write a review), but this visit was lackluster. Both times I visited the hotel has been under construction, but this most recent visit was particularly noteworthy. Half of the elevators was closed (for each of the 7 days of my stay) which resulted in 30+ floors of guests trying to utilize only 3 elevators. Not a great start to a trip, but hopefully that inconvenience will be short lived. The new marketplace didn't seem as well stocked as the old one I remembered from last year, although the Gelato was an excellent addition. We were never bothered by the Vacation Club staff, so no worries there.

But what really triggered me to write this review was a number of negative experiences with the staff. The front desk staff were always courteous and efficient, the valet and doormen were downright surly, housekeeping was inconsistent, and the new "transportation lounge" (where you pick up a taxi) was ridiculously inefficient. First it was hard to find (which triggered one of the multiple negative experiences with valet - the others involving our tour group where the group's driver felt he was treated poorly enough to comment on it to me, and then I experienced it directly when our group returned and I was trying to get out of the van) and then there were never any taxis available because the layout is equally inconvenient to the taxi drivers.

My previous experience would have resulted in a 5 star review, and while getting a lower rating now (because of some of the above issues) the hotel still garners a 4 star review because of everything else it has going for it. Good sized rooms, with 1 BR or 2 BR option for privacy for families, full kitchen (stockable from the store in the lobby or from a Walgreens within walking distance). One block to the strip, or just steps away from the Planet Hollywood shops across the street (so you can walk to the strip - getting very close to the Bellagio fountains upon your exit - through an air conditioned mall).

If we return to vegas, we will likely stay here again and hope some of the construction distraction has passed and they can begin focusing on servicing the customers a little better.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,595 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (453)
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English first
Washington DC, District of Columbia
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 1, 2014

I just recently stayed here on a fluke. I am a Marriott rewards member usually stay at the JW, however due to a meeting location change closer to the strip I decided to try this hotel. Wow, the rooms where spacious and comfortable, staff was friendly and polite. The gym and pools where nice and staffed by friendly hotel staff. From the moment I drove onto the property till the moment I left I felt welcome. I will stay here again.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan N, Corporate Customer Care Manager at Marriott's Grand Chateau, responded to this review, July 3, 2014
We are happy to hear you gave Marriott's Grand Chateau a try on your recent trip to Las Vegas! The Marriott Vacation Club offers great villa accommodations in popular locations around the world. We hope you can join us again at one of the many Marriott Vacation Club resorts!
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Flushing, New York
1 review
5 of 5 stars Reviewed June 30, 2014 via mobile

Stayed during the edc week so the hotel was packed. But it didnt stop the staff from doing their job. Joyce at the front desk went out of her way to give us the best experience possible. She even followed up on us the next day! When we asked for our room to be serviced it was done right away! And who could say no to free Starbucks coffee! I will definitely stay here next time!

  • Stayed June 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan N, Corporate Customer Care Manager at Marriott's Grand Chateau, responded to this review, July 3, 2014
Thank you for your review, Eddie! We are excited to hear you had one of the best experiences possible during your recent stay. It's also rewarding to know that Joyce was such a help to you at the front desk. Thank you for staying with us and we hope you will choose Marriott's Grand Chateau again!
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Irvine, California
Senior Contributor
24 reviews 24 reviews
21 hotel reviews
Reviews in 19 cities Reviews in 19 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed June 29, 2014

We stay at 2 bedrooms 2 bath on 28th floor. We had corner suite. The view from the master bath is amazing. The bathroom is huge with big tub but not jets and two shower heads in the shower. The kitchen appliance is very average. We had a good rest here and the market cafe down stair is nice but a bit expensive so does other hotels anyway. It is convenience in the morning on the go.
No casino and smoking but we did encounter some lady that is really drunk in the elevator but the security is aware of the situation and follow them right away. You do have to show your room key to get into the elevator. It is close to aria,Bellagio, cosmopolitan hotels.

  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Jose, California
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed June 29, 2014

Just stayed here 2 nights in late June...I am really trying to find things to hate.. but I can't. As a Marriott Silver Elite rewards member I was really wanting to stay somewhere and get points yet not be too far away from the strip. Never staying at a Marriott "resort" location before I "rolled the dice" and booked this one, pun intended btw. My wife and I are REALLY glad we stayed here. The free parking is NICE... of course it is customary to tip the valet's, they were all friendly and quite helpful during our stay so it made parking a breeze. We rarely took our rental car out while there too. Hotel is RIGHT across from the southern corner of the Planet Hollywood mall entrance so getting into air conditioning on a hot day and close to the action was great. Staff all friendly for the most part, we got some breakfast snack type food in the little store in the lobby and the staff all friendly there and the prices were very reasonable. We got a muffin, some cereals, waters, milk and stuff for about $11.. not bad at all. We only used the 5th floor pool and enjoyed it. Having the bar and grille for drinks and lunch was also great. Pool was a bit cramped and some of the guests didn't watch their kids who were running and splashing everyone but the bar tenders kept those people in check thankfully. Hotel did have construction going on so we were warned prior to check-in and again at check-in. Only inconvenience was some of the elevators were out of service so it made waiting a little longer at times, but not too annoying. Some halls/sections were blanketed off as well, but we never heard and construction work going on, nor were we ever awakened. Out room did smell a little bit like paint which was slightly over powering but if it had recently been redone then understandable, again, nothing I would whine and complain about. I did like the decor in the bathroom. This was not my first time to Vega$ but because of our experience at the hotel and our trip in general my wife and I said we would start coming back to Vega$ more often, hopefully the Grand Chateau will be available on our next trips.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manassas, Virginia
Senior Contributor
49 reviews 49 reviews
10 hotel reviews
Reviews in 24 cities Reviews in 24 cities
81 helpful votes 81 helpful votes
2 of 5 stars Reviewed June 29, 2014

I was recently in LV for a conference and stayed at the GC. I had a split reservation which under normal circumstances is not that confusing. I received the proverbial email before my arrival offering customized service. I explained my reservation details. I was assured everything was taken care of. No such luck. When I arrived they had no idea what I was talking about. I explained it again. Then again the next morning when I checked out and back in, then again when I lost my key, then again at final checkout, then again when they completely screwed up my rewards credit shorting my 5 days. What a bunch of armatures. My room was serviced 5 of the 6 days and vacuumed twice. The bed looked like it was made by one of my kids. Like I said, for the money it was adequate. Good location one block off the strip. The pools were nice but small. If you are looking for customized service, this is probably not the place for you.

Room Tip: Ask for a room on an upper floor so they can ignore your request.
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  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Morrisville, North Carolina, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 25, 2014

We stayed during EDC week and this was by far the best place to stay. Half of our party was attending the event, so the two bedroom villa was perfect for the four of us. We were close enough to the strip to access whenever desired wroth about a half block to the intersection at Las Vegas Blvd. The master bedroom had a king bed, two side tables with drawers and a spacious dresser and closet. In the room, before entering the bathroom there was a large soaking tub and vanity area, and then into the bathroom with a walk in shower with two shower heads, and more shelves for storage. The lockoff had a king and queen sleeper sofa, kitchenette and standing tub and spat combination and similar sink setup. Full kitchen with all necessary cooking and baking utensils, pots and pans, sets for six, glass top dining room table and sleeper sofa in the living room. Having the washer and dryer was great as we did laundry the last day and came home with almost all clean clothes. We stayed on the 16th floor, right off of the elevators with a great view of the strip. The location sits between Planet Hollywood (behind to to the left) and Polo Towers, across from Aria. Construction of the third tower was still going on and is scheduled to be completed in a few months. The only thing that was affected while we stay stayed was the elevator as only half were running but the longest wait was just a couple minutes. Neither pool was crowded and the bars were stocked fairly nicely. The 38th floor has Skybar 38 and is the place to view the entire city. ..absolutely beautiful at night with all of the lights and cooler weather, and day is a great spot as well. The staff was amazing and incredibly friendly, even with the festival going on the resort remained quiet and organized which we were very thankful for. Complimentary valet was fast and extremely convenient. Take the coupons the concierge gives you to Bonanno's, which is on the corner at the strip on PH's side to dinner, we ate there twice! Cocktail hour and Bloody Mary bar in the mornings as well as other events the front desk will tell you about at check in. Perfect for families or anyone wanting to experience Vegas and be able to relax all at the same time. Safe, quiet, beautiful, clean; what more could you all for?

Room Tip: Ask for a higher floor, especially one with a view. If you are travelling with a split party, say a...
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  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Marriott's Grand Chateau

Address: 75 East Harmon Ave, Las Vegas, NV 89109
Location: United States > Nevada > Las Vegas > The Strip
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Family Hotel in Las Vegas
#35 Business Hotel in Las Vegas
#37 Romantic Hotel in Las Vegas
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Marriott's Grand Chateau 3.5*
Number of rooms: 732
Reservation Options:
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Also Known As:
Marriott`s Grand Chateau Hotel Las Vegas
Marriotts Las Vegas
Marriotts Hotel Las Vegas
Marriott Las Vegas
Marriotts Grand Chateau

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