I have stayed twice at this hotel within the past 16 months. The first time was great (and not sure why I didn't write a review), but this visit was lackluster. Both times I visited the hotel has been under construction, but this most recent visit was particularly noteworthy. Half of the elevators was closed (for each of the 7 days of my stay) which resulted in 30+ floors of guests trying to utilize only 3 elevators. Not a great start to a trip, but hopefully that inconvenience will be short lived. The new marketplace didn't seem as well stocked as the old one I remembered from last year, although the Gelato was an excellent addition. We were never bothered by the Vacation Club staff, so no worries there.
But what really triggered me to write this review was a number of negative experiences with the staff. The front desk staff were always courteous and efficient, the valet and doormen were downright surly, housekeeping was inconsistent, and the new "transportation lounge" (where you pick up a taxi) was ridiculously inefficient. First it was hard to find (which triggered one of the multiple negative experiences with valet - the others involving our tour group where the group's driver felt he was treated poorly enough to comment on it to me, and then I experienced it directly when our group returned and I was trying to get out of the van) and then there were never any taxis available because the layout is equally inconvenient to the taxi drivers.
My previous experience would have resulted in a 5 star review, and while getting a lower rating now (because of some of the above issues) the hotel still garners a 4 star review because of everything else it has going for it. Good sized rooms, with 1 BR or 2 BR option for privacy for families, full kitchen (stockable from the store in the lobby or from a Walgreens within walking distance). One block to the strip, or just steps away from the Planet Hollywood shops across the street (so you can walk to the strip - getting very close to the Bellagio fountains upon your exit - through an air conditioned mall).
If we return to vegas, we will likely stay here again and hope some of the construction distraction has passed and they can begin focusing on servicing the customers a little better.
- Reservation Options:
- TripAdvisor is proud to partner with Marriott, Expedia, Travelocity, Booking.com, Despegar.com, Hotels.com, TripOnline SA, Odigeo and Tingo so you can book your Marriott's Grand Chateau reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Marriott`s Grand Chateau Hotel Las Vegas
- Marriotts Las Vegas
- Marriotts Hotel Las Vegas
- Marriott Las Vegas
- Marriotts Grand Chateau