We are "owners" at the Marriott Grand Chateau and this was our first visit to the hotel although not to Las Vegas. The positives first.
- We had a huge room with 2 bedrooms (for just the two of us!), lounge, large kitchen and massive bathroom plus a second bathroom. The view overlooked the airport and the MGM Grand so that was pretty good.
- The location is good with just a short walk to the strip and easy access to the local bus service, shops etc.
- The tour desk assistant, Cecilia, was excellent and was a big help when we were booking shows and excursions.
I now struggle to rave about much else on the hotel and even though we are owners, we doubt very much that we will return. We live in Australia so the journey is long but that is not the main issue. To be honest we were disappointed with the standard of the hotel as we are regular Marriott customers and their hotels around the world are always a delight for us. So unfortunately we observed the following.
- Even though the room was huge and we were able to enjoy apartment living, we were very disappointed with the decor. This is not an old establishment, in fact it is relatively new, but the interior design is old fashioned in the extreme. The ugly heavy wood furniture, the outdated yellow/red colour scheme, the strange looking brown tapware, the crazy design carpet, the useless huge bathtub (who uses those?) just looked tired and dated.
- The swimming pool area is a joke. We went to have a look and did an about turn. It was the size of a postage stamp and the whole area was empty save for one person having a cigarette at the bar. Enough said.
- The service from the reception staff was ok but not the usual Marriott standard. It was all rather perfunctory and a little bit sloppy. We booked a late check out at a cost of $200, which we were happy to pay, and we confirmed this twice with the desk the day before our departure. However, when we returned to our room on our last day, the key had been cancelled and we were informed that security had already been into our room as we had not checked out. It took about 20 minutes for a new key to be correctly programmed.
- The prices in the convenience store amount to daylight robbery. Don't shop there. Walk over to Walgreens by Planet Hollywood.
- The hotel offers the convenience of kitchens for self catering but apart from a less than well publicised supermarket excursion (limited to just 14 people first come first served), it offers no information on where to shop for groceries. We did our own search and found Whole Foods at Town Square (excellent by the way).
- We were not interested in the owners' presentation but received several phone calls asking us to attend. We finally gave in with the clear statement that we were not in the slightest bit interested in purchasing more time share or spending any more money. The presentation gave us some new information on the new time share management system but we still felt that pressure to "sign up now......this offer only lasts today". (We didn't BTW)
All in all we enjoyed our stay in Las Vegas and the despite the negatives the MGC was not unpleasant. We were just disappointed with the drabness of the place given that it is not that old and that it was not up to Marriott's usual great standards.
There is no restaurant or room service at the hotel, hence no rating.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.