We usually stay at the Venetian But my husband wanted to try this newer hotel. From the moment I booked our room I was a little nervous about service. There is this BAD ATTITUDE that the employees have, a sort of arrogance. When we arrived, they had lost our reservation (this took about 30 minutes to find). Then they told us that our room wasn't ready, come back later and wait on line again. We came back later, waited on line another 30 minutes and still the room wasn't ready. By The way, we got NO apologies for the inconvenience!!!! We were just told to come back at 4:00PM to get our room. I was livid, but for my husband's curiousity, we did. I made him wait on line this time. When he got to the front of the line...STILL, NO ROOM!!! And No apology!!
I went to the clerk and said that we will be leaving now and going to a real hotel, the Venetian, where, if your room isn't ready they will find something, even if it means moving you up to the penthouse. A real hotel woudn't expect anyone to "come back" over and over. Amazingly, they found us another room right away.
The room and hotel design was lovely. They, however, don't believe anyone needs to SIT down, except at slot machines or restaurants. There were no chairs in any hallway, not even at the valet, while waiting for your car, not even at the front desk, while waiting to check-in, Not even in the mall, to rest your soar feet.
This hotel is strictly about Steve Wynn's arrogance and showiness, and this is how he has apparently trained his staff.
By the way, we never got an apology (it was always our fault for being there and expecting a room). We'll make sure that we won't be at fault at that hotel again, because we won't ask them to find us a room ever again.
Great Attitude and attention to guests needs are the keypoints to getting good quality clients.
- Also Known As:
- Wynn Las Vegas Hotel Las Vegas
- Wynn Hotel Las Vegas
- Wynn Hotel
- Wynn Las Vegas Hotel
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