I chose to stay here to try a different resort. In the past I usually stay at either Four Seasons, Wynn, Vdara or Aria depending on what I plan on doing for my stay. In this case I really wanted to try out the hotel purely based on the ratings by Forbes and Triple AAA with both being Five Star and Five Diamonds. We checked in very late after around 1am on Saturday morning, so no wait at the reception desk. We were given a room on the 14th floor city view and was told it wold be better and quieter due to the city view and we did not mind. The overall checkin process was okay, however, not all standards were hit when you compare it to the sister property or other similar rated hotels.
We were pleased with our room however, there was a very odd smell in the bathroom. It smelled like old people's home. Odd, but we could live with it. I have no complaints about the product, and amenities. We used the Spa and Fitness Center twice, it was great. Everyone was very nice and welcoming, which seems to be the norm for this property. Employees are very nice, some are better than others, one or two should not be working there based on their demeanor, however, most we had interactions with are wonderful.
We did hit the pools and again staff was very nice and pleasant
The negatives of this hotel is it reminded me of my college days and Frat parties. Since the hotel has the most popular clubs and pool on the strip, it attracts everyone. The biggest draw are early 20 something drunks, both male and female, chain smoking and nasty. This is throughout the lobby, and at the pools.
What really surprised me was the guest that checked in on Saturday evening on the floor we were staying. They were self centered, rude, obnoxious, discourteous, displaying criminal behavior.
We were shocked they had no disregard for anyone outside of their room and played their music and partied in the room so loudly we had to call and complain several times. We were on a non smoking floor, however, this was not the case with the few rooms that arrived on Saturday. They smoked in their rooms, the hallways, etc.
Then the fun begin with these hooligans. One of the guest kicked over the ash urn outside the elevator breaking it in four pieces, and they thought this was the funniest thing ever.
Then as they were going in their room one of them ripped down a painting on the wall and smashed it on the floor, with his friends laughing thinking it was the second funniest act they have seen in days.
What I learned was that although this hotel has the ratings and the product, it was not worth returning for us. If I was 23 years old and wanted to get drunk, throw up in the hallway floor and defecate in public areas this is where I would want to stay, since this is what seems to be the norm during our stay. I have never experienced this at any of the other hotels or resorts I have stayed at on the Strip in over 20 years.