When our taxi dropped us at one of the entrances of the resort, no one was there to help us with our luggages. We were so confused when we entered the hotel until we spotted the sign for front desk. We had to carry our luggages to the check-in counter. Wow, the line! It was so long, even though they opened all counters, I had to wait 30 minutes to reach the counter, with my luggages next to me. The counter for big gambler, was very free but they didn't intend to help the guests in-line.
I booked a room for 2 nights on the resort official website, and a free buffet was included. I expected to enjoy that free buffet any time I want, but I was told that the offer only limited to breakfast or lunch. Shocked, but I didn't think arguing with them would change anything.
I paid to upgrade my room to top floor with twin beds, room was big, but without a soul. The view to golf field was nice, but nothing beyond that. May be the other side is better. I checked a can of candies, and read a small note saying that if the can was removed from the sensor for certain time, the hotel charge. I immediately returned it to its position, I didn't get charged, so I am not sure if the hotel really do so; however I don't like their attitude. There was no coffee-maker in room, I asked the housekeeping, they could send a water-boiler up with a charge of $10. With no complimentary water in room, guests are expected to drink raw tape water; pay for mini-bar/room servies; or to buy water from outside themselves. Am I paying the hotel for a room only? Is this a common practice in Vegas?
We went for lunch buffet. The restaurant doesn't take reservation, even from hotel guests. We queued for half an hour to enter, but found out that there were quite a lot of empty tables inside. The food was good enough to feed, but not to amaze. There were a lot of variety, but not something expensive. There was no seafood served for lunch buffet. The staff was helpful and efficient.
The pool was great, but remembered, they charged resort fee.
May be I expected too much, I will try some other 5-star hotels next time in Vegas.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.