I didn't actually stayed in the hotel. I just had a comment about their guest services.
My friend and I were trying to look for a store that sells Celine handbags. We were in a hurry so we decided to ask a staff for help. I went to the check-in area and asked an employee. He said he is not sure and might want to try asking the staffs at the concierge desk. I thanked him and walked to the concierge desk right beside it. When I got there, the female staff was on the phone, so we were patiently waiting. She then said "I'll be right with you." After a few seconds, she asked me, (while still on the phone), "is it a quick question that I could help you with?" I said "Yes, probably (because I would assume she would know about the mall fairly well), Do you know which stores that carry Celine handbags?" Employee: "actually I would have to look that up for you, one second." I waited until she got off the phone. However, once she hung up, she asked me "Are you a guest of our hotel?". I wasn't. Employee: "Sorry, our service is only for the guest of our hotel, you have to go look for it yourself" I just thought that was really ridiculous. I explained that to her that I was in a hurry. She then said "I understand miss, but we only service the guests of our hotel."
I never thought a 5-star hotel would have such poor guest services. I understand that it is a very nice hotel with a high-end experience, however, because of this I will NEVER consider staying at the Wynn hotel if this is how they treat their visitors.
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- Also Known As:
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- Wynn Hotel Las Vegas