Wynn ruined my wedding day and I hope others won't made the same mistake I did, which was choosing to stay at Wynn for a special occasion.
I made two back-to-back reservations for our wedding at Wynn and was assured during check- in that it was all taken care of, that I would be staying in the same room for 4 nights and wouldn't need to check out and check in again. I have had back-to-back reservations at other hotels before and never had a problem, so I never thought a 5-star hotel like Wynn would have trouble handling that.
Early morning on my wedding day, housekeeping barged in despite that we have privacy setting on. After I went downstairs to pick up my fiance's tux and my veil, I found that my key card was not working. I went downstairs to the front desk and talked to the staff about the dysfunctional key. The guy told me to stand in line. I told him my wedding is in a few hours and my room key didn't work, he told me to stand in line. After waiting for a while, I asked to talk to the manager. A guy named Curtis said he was the manager and when I told him that I needed to access my room to get ready for my wedding, he told me to stand in line. After waiting in line for 20 minutes with my veil on my left hand and a set of heavy tux on my right and no end in sight, I broke into tears since I was supposed to be in my room getting ready for my wedding hair and makeup if not for Wynn's dysfunctional key and impersonal service. After I don't know how long, I called the wedding salon manager and she came to the rescue and I finally got a working room key. I was told that my key didn't work since we were automatically checked out of the room, but why? At 10am? I was never offered an explanation.
Just when I thought everything was settled, when I was putting on makeup in my room, another guy wanted to come into the room to check the mini bar . It was not a pleasant experience spending the morning of your wedding day telling people why they shouldn't come into your room.
Thanks to Wynn, I was late to my own wedding and not in a good mood. I have to say that the Wynn wedding salon did a great job and provided excellent service, unlike the rest of Wynn that I have experienced.
Aside from the horrible service and the less than ideal location on the Strip, Wynn is decent, but is it worth the risk of ruining your special occasion with the horrible service? Definitely not. I am going back to Four Seasons next time, at least they know what good service means.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.