I stayed at Delano on my last night (a Wednesday) of 3 in Vegas, as I wanted to try a newer hotel and treat myself to something a little more upscale than my accommodation the first two nights. I was travelling solo and picked Delano as I liked the look on their website of the clean, modern rooms and large soaking tub in the bathroom.
Finding the valet parking at Mandalay Bay and Delano always seems a little harder than some other locations as the entrances are down what seems like a side street off the strip. However once driving in I was greeted courteously by the valet. As soon as I grabbed my luggage out of the trunk I had to ask the valet the direction I should be heading as it wasn’t immediately obvious. Little did I know this was only the start of my directional queries on this visit!
I walked towards the direction the valet pointed me and walked through some doors, there was no signage so I hoped I was heading the right away as I walked through another set of doors and into the hotel lobby. I was overwhelmed slightly as the lighting was very dim and there was loud dance music playing on the sound system. I am a fan of house and trance music but this seemed a little overpowering given that I was in a hotel lobby, not a nightclub. I kept walking, all the time glancing for signage. There were none, the only sign I spotted was a small brass “Elevators” plaque. I eventually found the “front desk” which was actually at the back. I was greeted courteously by a host and directed to the check in clerk. There was no queue so check in was swift. I was put on a very low floor, 4th if I remember correctly. Not sure what I did to deserve such a low floor or perhaps I was meant to tip in order to get a higher floor, but frankly I was so tired I didn’t bother requesting any such thing and took my keycard, ready to head to the room.
I walked back to the elevators and noted that there were 4 elevators and then a 5th that seemed tucked away a little bit, so if that was the one that arrived you’d hear the “bing” then be looking around to find where it came from …
Once I reached my floor I stepped out and was a little confused as at one end appeared a wall and the other a mirror (so it looked like a wall). Plus of course, no signs … Once I got my bearings I headed to my room. As I was on a lower floor they seemed to have some meeting facilities, so as I walked down the corridor (I had a corner suite) I passed two meeting rooms that were being packed up and a couple of people in the corridor using laptops. That was certainly a new experience for me in Vegas!
Finally I reached my room and used the keycard to enter. These are pretty cool RFID devices rather than magnetic swipe cards, so they are quite keen that you return them as I guess they’re more expensive than the disposable magenetic items. Upon entering my room I was very impressed. Immediately to the right upon entry is a small washroom then direclty ahead was the lounge area. The decor is very clean and modern. For some it might be a little too bare but for me the white, grey and black colour scheme works well and suits my taste. I have pictures of all the room areas mentioned in this review. The couch was comfortable and the flat screen TVs were impressive, modern items. Heading into the bedroom the quality continued, with a comfortable bed and I loved the way the TV appeared to “float” through the curtains. The bathroom was perfect - the tub was very deep, there was a TV, large walk-in shower and a separate toilet. Dual sinks, large, lit mirror, robes … all very impressive. There were other small touches too, such as a small “night light” by the door inside the bathroom. This stayed on all the time and was great for finding your way to the bathroom in the dark without disturbing a partner or whoever else you may be entertaining … !
I went back into the bedroom to unpack and this was where I hit my first room snag. The wardrobe was tiny. Whilst there were several hangers, realistically you were unlikely to be able to use them all without crushing your clothes against each other. I was bemused by such a design decision. Then came the next blow … there is no iron or ironing board. Now I’m not a fan of ironing but I do like to dress smartly and when living out of a suitcase, to me these are essential items else I’d be walking around covered in creases. I have never stayed in a hotel in the USA that didn’t have these basic essentials. Perhaps they want you to use the in-house laundry services? I’ve just no idea how you’re meant to live out of a suitcase without these items ...
Next up I checked out the wet bar and the fridge was fully stocked, although no room for personal items as is often the case. There was a coffee maker but … the provided coffee cups/pods were a chargeable item! $4.95 per cup … again, another very bizarre decision. Why pay that when you can pay a little more and have someone make it for you? I guess you could bring your own cups and coffee pods in the suitcase space you won’t be using for the clothes you can’t hang up or iron …
I decided to head downstairs and over to the casino and get some food. Once I was downstairs, the lack of signage really started to bug me. I had to go into the shop and ask the lady how to get to the casino. Thankfully it was literally a 2 minute walk and took you straight onto the edge of the Mandalay Bay casino and entrance to the Mandalay Shops…
Overall I left Delano feeling somewhat unimpressed. Whilst the room itself was nice and felt relatively luxurious, the overall feel of the place was that it was trying too hard. Why no signage? Are signs uncool? Why the loud obnoxious music throughout the lobby? Maybe it has more of a party feel at weekends but on a Wednesday night it felts out of place. And the decisions of the coffee, ironing facilities and tiny wardrobe all need rethinking. If they sorted out these items I would go back, but otherwise I would pick the main Mandalay Bay rooms over Delano.
- Official Description (provided by the hotel):
- Anchored by intimate yet energetic public spaces and sophisticated accommodations, the non-smoking, all-suite boutique hotel will appeal to the most discerning travelers from around the globe. At Delano Las Vegas, guests will discover a blend of personalized service and effortless luxury coupled with unexpected elements of individuality and high-concept design. "Delano guests will be wowed by the transformation of this very special destination," said Matthew Chilton, general manager of Delano Las Vegas. "Dynamic public spaces will serve as social hubs where guests will want to linger and socialize while the clean design of the suites will create a quiet escape." Blending eclectic details to create an atmosphere that is playful and filled with energy, the stylish public spaces will be highlighted by a completely redesigned lobby featuring three distinct social spaces - a unique coffee bar, sophisticated lounge and cafe concept. Upstairs and away from the action, Delano's 1,100 guest suites will provide a luxurious retreat. ... more less
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- Also Known As:
- Thehotel At Mandalay Bay Hotel Las Vegas
- Mandalay Bay Hotel Las Vegas
- Mandalay Bay Las Vegas
- The Hotel At Mandalay Bay
- Las Vegas Hotel Mandalay Bay