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“Delano” 5 of 5 stars
Review of Delano Las Vegas

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Delano Las Vegas
4.5 of 5 Hotel   |   3940 Las Vegas Blvd South, Las Vegas, NV 89119 (Formerly THEhotel at Mandalay Bay) (The Strip)   |  
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Ranked #24 of 272 Hotels in Las Vegas
Ontario, Canada
1 review
“Delano”
5 of 5 stars Reviewed yesterday NEW

Rooms were great! The bed was fabulous! Too bad you don't sleep more in Vegas!! Great place to stay if you don't mind being at the far end of the strip!! Food is always good at Mandalay! Friendly staff and sometimes not overly crowded at times is awesome!!

  • Stayed January 2015, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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558 reviews from our community

Traveler rating
    340
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101
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (170)
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English first
Forty Fort, Pa
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

Guest services agent Nick Gordon provided our family with a completely enjoyable vacation. The complex was outstanding and the amenities were great! The Michael Jackson ONE experience was one of the best live performances that we have ever seen. Food, fun, gambling, and nightlife. What else could you ask for!

Room Tip: Rooms were top shelf!
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  • Stayed January 2015, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynden, Washington
Top Contributor
75 reviews 75 reviews
18 hotel reviews
Reviews in 22 cities Reviews in 22 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed yesterday NEW

I was here with my wife for a business trip she had. I was her plus 1. We have been to Vegas a lot, so it's hard to impress me, but, this hotel was perfect. Great front desk staff, non smoking, wonderful view from our room, close to all the amenities at Mandalay, & most important...no loud annoying people!!!
We will stay here again!!!!

Stayed January 2015, traveled on business
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Rancho Cucamonga, California
Top Contributor
80 reviews 80 reviews
39 hotel reviews
Reviews in 47 cities Reviews in 47 cities
41 helpful votes 41 helpful votes
2 of 5 stars Reviewed yesterday NEW

The "conversion" from the original "The Hotel" to the "Delano" was a change for the worse. Whereas, The Hotel has a classy and sleek appearance with well-appointed rooms, the Delano has boring brown carpeting, pictures displaying some history, and minimalist furniture in the rooms. Fortunately, the suites still had two bathrooms, a living room, and three flat screens. The most unfortunate decline was evident in customer service with rude check-in and telephone answering personnel, e.g. I called to get the password for WiFi and received unclear and curt instructions. The "complementary" WiFi kept going off so I had to continually sign-on, but not before having to witness a nauseous Michael Jackson commercial. There is one positive note, however, our housekeeper on the 11th floor was courteous and respectful, even cheerful, to us. The Hotel was once our go-to hotel, but the Delano will probably not be.

  • Stayed January 2015, traveled as a couple
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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San Francisco, California
1 review
5 of 5 stars Reviewed yesterday NEW

The Delano is a modern hotel with the perfect blend of elegance and comfort. Great for people who want to walk into a sanitary and not a cacophany of slot machine sounds. MIX on the 64 floor is superb.

  • Stayed January 2015, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Dallas, Texas
1 review
5 of 5 stars Reviewed 2 days ago NEW

Amazing service, friendly staff. Delicious food, good attractions. Mandalay Bay has it all. We will be going back For future anniversaries and bringing more people. The Delano rooms are extremely nice and the regular Mandalay Bay rooms were great too. We went in the winter and didn't deal with all the kid traffic from the beaches.

  • Stayed January 2015, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DLV_Guest_Relations, Guest Relations Manager at Delano Las Vegas, responded to this review, yesterday
Dear Bryan C,

Thanks so much for this wonderful review of your recent Delano Las Vegas experience! It gives us great pleasure to provide our guests with the utmost welcoming service and luxurious stay. Your recommendations and generous feedback are much appreciated. Please come back and visit us soon!

Kind regards,
Drew Effler
Delano Las Vegas Guest Relations
Guests@delanolasvegas.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Halifax, NS
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

To start, I should say that I know Vegas is no exactly Disneyland and that it is more difficult to entertain the little ones. We have travelled to Las Vegas many times with our daughter and have never had a hotel treat her quite this way. In fact it was like her existence was a problem for them. We had originally booked into Mandalay Bay but a few days prior to arrival we received an upgrade to Delano offer for $30/night. I did some research and it seemed like a deal so we went for it. We should have said no!

When we arrived at the valet, they took our keys and then walked away. The entrance from the valet is not obvious, in fact it seems hidden. It took several minutes to figure out where to go. At check in they were quite helpful, accommodating our request for a higher floor. We had booked a package which include a food and beverage credit. This was not explained to us, nor were we asked to confirm our booking details such as rate etc.

After getting settled in our room, we went to speak with the concierge. When my daughter walked up to ask a question, he flat out ignored her. My husband then walked up and asked for advice on fun things to do with kids. "not much really" was his answer.

The lobby bar is VERY loud in the evening, so it is difficult to have a conversation with anyone.

The pool was not open when we were there, but we were not advised of this at reservation. The main reason we chose the Mandalay Bay resort was the pool for our daughter.

On our check out day we called the front desk to advise we would like a 12 o'clock check out time which they noted in our file. At 9am house keeping was ringing the door bell to remind us to check out at 12.

I mentioned all of these things to reception at check out and they offer no real response.

beautiful hotel, but poor service.

  • Stayed January 2015, traveled with family
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Delano Las Vegas

Address: 3940 Las Vegas Blvd South, Las Vegas, NV 89119 (Formerly THEhotel at Mandalay Bay)
Phone Number:
Location: United States > Nevada > Las Vegas > The Strip
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Casino Hotel in Las Vegas
#15 Luxury Hotel in Las Vegas
#15 Spa Hotel in Las Vegas
#19 Business Hotel in Las Vegas
#21 Romantic Hotel in Las Vegas
#27 Family Hotel in Las Vegas
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Delano Las Vegas 4.5*
Number of rooms: 1100
Official Description (provided by the hotel):
Anchored by intimate yet energetic public spaces and sophisticated accommodations, the non-smoking, all-suite boutique hotel will appeal to the most discerning travelers from around the globe. At Delano Las Vegas, guests will discover a blend of personalized service and effortless luxury coupled with unexpected elements of individuality and high-concept design. "Delano guests will be wowed by the transformation of this very special destination," said Matthew Chilton, general manager of Delano Las Vegas. "Dynamic public spaces will serve as social hubs where guests will want to linger and socialize while the clean design of the suites will create a quiet escape." Blending eclectic details to create an atmosphere that is playful and filled with energy, the stylish public spaces will be highlighted by a completely redesigned lobby featuring three distinct social spaces - a unique coffee bar, sophisticated lounge and cafe concept. Upstairs and away from the action, Delano's 1,100 guest suites will provide a luxurious retreat. ... more   less 
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Also Known As:
Thehotel At Mandalay Bay Hotel Las Vegas
Mandalay Bay Hotel Las Vegas
Mandalay Bay Las Vegas
The Hotel At Mandalay Bay
Las Vegas Hotel Mandalay Bay

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