The Good: There were several great things about this hotel. The new decor was beautiful, especially the carpeting. Everything is new, so everything is clean. The bed itself was comfortable... see more on that in "The Bad" section... Della's was excellent for breakfast, and usually the service was great. We ate here 3 out of 4 mornings, because the food was so good. Our housekeeping service was very good. They have definitely mastered the "you won't see us, but as soon as you leave, your room will magically be cleaned" trick. The hotel was definitely quiet--good for getting those few precious hours of sleep in Vegas when you are ready to. The hotel was easy to navigate and gave you a very peaceful feeling. The little bar area in the room was fantastic. The ice buckets were cool-looking, but small. I'm sure they are plenty big for most people, though.
The Bad: Closet space. Terrible. Our "closet" was a single armoire with two drawers in the bottom, and a safe on top of the drawers, with a closet rod above that (this means there wasn't even enough space for SHIRTS to hang unimpeded, and forget about hanging a dress.) We had paid more for the Panoramic Suite, and this was our closet space. When we saw our friends' room, who had taken a regular suite, they had 3 or 4 times the closet space, because they had more wall space. We would have GLADLY saved the money and had room for our clothes. Also, the pillows. Seriously. Worst pillows ever. Every morning, we woke up with a sore neck. From what I understand, people have complained about the pillows since the renovations were done, but the hotel isn't changing them... Some people requested other pillows, but said they were virtually the same. The mattress itself was actually very comfortable. Water pressure in the shower--there was very little to speak of. The bathroom was beautiful, but without an awesome shower, who cares? And our TV went out halfway through the trip, and they couldn't seem to get it fixed. It was only a handful of rooms, and oddly, the TV in our bedroom and our living room were out, but the one in the bathroom worked. So, it definitely wasn't the provider. We didn't spend a ton of time in the room, but it helps my husband not rush me so much when the TV is working...Poor guy was sitting on the edge of the marble bathtub, trying to watch football on Sunday! The Wi-Fi was supposedly included in the "resort fee", but continually kicked off and you had to log back in. It wasn't great service to begin with, though. It was okay for us on vacation, but if someone really had to work, I'm sure it would be frustrating.
The So-So: The service. What was good was really, really good. Every time you stepped off the elevators, there was someone there smiling and saying hi. Everyone we passed in the hallways was super friendly. The woman who actually checked us in and out at the front desk was wonderful. BUT, the woman who spent time staring at her computer and chatting with people about nothing professional while we waited to check-in, all the while careful to avoid eye contact, was our first impression. Same thing with the same type of hostess the first day at Della's. I really don't understand how ANYone in the service industry can still not be taught to always make eye contact and always let the guest know someone will be right with them. How hard is that. So, I would say 80% of our service was five-star level, and 20% was zero-star level. Lastly, the gym was a little difficult to figure out. We started to go to the one in the Delano, and no one was at the desk or the door to the fitness room. We considered just going in, but we knew there was one gym that was free and one that was an additional charge. After looking at the one, we thought for sure it--based on the quality--had to be free, but finally, we found someone in the spa who told us you had to pay. The free gym was over in the Mandalay Bay. This could have been more clear.
- Official Description (provided by the hotel):
- Anchored by intimate yet energetic public spaces and sophisticated accommodations, the non-smoking, all-suite boutique hotel will appeal to the most discerning travelers from around the globe. At Delano Las Vegas, guests will discover a blend of personalized service and effortless luxury coupled with unexpected elements of individuality and high-concept design. "Delano guests will be wowed by the transformation of this very special destination," said Matthew Chilton, general manager of Delano Las Vegas. "Dynamic public spaces will serve as social hubs where guests will want to linger and socialize while the clean design of the suites will create a quiet escape." Blending eclectic details to create an atmosphere that is playful and filled with energy, the stylish public spaces will be highlighted by a completely redesigned lobby featuring three distinct social spaces - a unique coffee bar, sophisticated lounge and cafe concept. Upstairs and away from the action, Delano's 1,100 guest suites will provide a luxurious retreat. ... more less
- Reservation Options:
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- Also Known As:
- Thehotel At Mandalay Bay Hotel Las Vegas
- Mandalay Bay Hotel Las Vegas
- Mandalay Bay Las Vegas
- The Hotel At Mandalay Bay
- Las Vegas Hotel Mandalay Bay