I booked a room on the club level at this hotel for my birthday. When I arrived on Friday afternoon, I was informed that the club was closed for the weekend and that I would be given a credit at an in-hotel cafe for breakfast each day of my stay, including Sunday. I informed the manager that I would rather have the $20 off the room rate since the club was closed but he said that was not an option. After checking in the room was excellent and the location off the strip was great. Unfortunately, the food at the cafe was horrible so the credit was useless because we refused to go back and eat there again. I called the manager to complain and he said that at checkout I would be credited for two nights. At checkout the on duty manager refused to honor the promise of credit for missed breakfast and no club level service during our stay.
Finally, while there was a beautiful pool at the hotel, the cleanliness of the pool area was unacceptable. I never saw anyone cleaning the cabana's and dirty towels were all over the place.
Although I believe this to be a nice hotel, the service and the refusal of the managers to make notes on our account so that their promise to us would be honored, I will never stay here and I have recommended to my friends and family members who travel to Las Vegas often not to stay at this hotel.
- Official Description (provided by the hotel):
- The Renaissance Las Vegas Hotel celebrates everything that is distinctive and unique in Las Vegas. For the independent traveler who values originality, Renaissance is the only hotel brand that inspires and provokes its guests to discover something wonderfully new and different—each and every time they stay—so that no business trip ever feels routine. Located just one block east of The Strip, mere steps away from the Las Vegas Convention Center and Las Vegas Monorail; we offer direct access to all of the action and a peaceful night’s sleep to follow. As coveted location for the convention delegate, we make your trip home after a long day easier on your tired feet. Designed to champion effective meetings and events, the Renaissance Las Vegas Hotel provides highly perceptive services and precise execution to ensure the success of everyone involved. ... more less
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- Also Known As:
- Renaissance Las Vegas
- Las Vegas Renaissance