My hotel shower seal leaked into the floor below me. Attempted to discuss with manager Alex who was unprofessional and under the assumption I was guilty of flooding room below me. Renaissance has insurance to cover such incidents but instead has chosen to charge my Marriott Rewards Credit Card $1000.00. I am a silver elite member and Marriott fanatic. Usually only stay at their properties for the service and amenities. I also work as a flight attendant and stay in hotels 4-6 times a week. The entire staff after the incident treated me like I was scum of earth and didn't want to address issue professionally, watch the video or hear what I had to say. Ruined my vacation and trip now have to go home and dispute the charges on my credit card. Checked out of Renaissance and went to Courtyard Marriott next door. treated very well at new hotel. Informed the renaissance has multiple issues taking care of their guests. Shame on you Alex. You could have handled the situation much better and treated me with dignity and respect.
- Also Known As:
- Renaissance Las Vegas
- Las Vegas Renaissance
- Official Description (provided by the hotel):
- The Renaissance Las Vegas Hotel celebrates everything that is distinctive and unique in Las Vegas. For the independent traveler who values originality, Renaissance is the only hotel brand that inspires and provokes its guests to discover something wonderfully new and different—each and every time they stay—so that no business trip ever feels routine. Located just one block east of The Strip, mere steps away from the Las Vegas Convention Center and Las Vegas Monorail; we offer direct access to all of the action and a peaceful night’s sleep to follow. As coveted location for the convention delegate, we make your trip home after a long day easier on your tired feet. Designed to champion effective meetings and events, the Renaissance Las Vegas Hotel provides highly perceptive services and precise execution to ensure the success of everyone involved. ... more less
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