We didn't stay at the Downtown Grand during our recent visit, but spent plenty of time in the casino.
We found it to be clean, and the employees very friendly and helpful. Also, it doesn't hurt when you have a little luck, which we did.
I'm most impressed with the effort that the Downtown Grand seems to be making to market itself to customers. Drink service was outstanding. There are free daily slot tournaments that you can play right from your machine, as soon as you earn an entry. When you earn comps, they, too, pop up right on your machine. At night, there was a DJ outside, and you can spin a wheel to win everything from free play to free desserts. Weekends feature even more giveaways. At a time when many casinos seem to be cutting back on comps, giveaways and the like, it appears the Downtown Grand is going in the opposite direction.
We signed up for emails from the Downtown Grand. If its room rates are reasonable, we just might have to stay here the next time we are in town.