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“Hidden Gem” 4 of 5 stars
Review of Downtown Grand, an Ascend Collection Hotel

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Downtown Grand, an Ascend Collection Hotel
3.0 of 5 Hotel   |   206 N. 3rd Street, Las Vegas, NV 89101 (Downtown)   |  
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Ranked #65 of 269 Hotels in Las Vegas
Reno, Nevada, Usa
Senior Contributor
34 reviews 34 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“Hidden Gem”
4 of 5 stars Reviewed March 3, 2014

I'm not usually one to stay downtown when I'm in Vegas but this hotel had sent me a 2 night comp room so I thought why not. the hotel has been nicely renovated and looks great. my room was very comfortable and clean. the décor was up to date and pleasant. the staff was very nice and helpful.

  • Stayed December 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jan B, Director of Sales at Downtown Grand, an Ascend Collection Hotel, responded to this review, March 7, 2014
Hi Joe C,
Thank you for the wonderful comments. We hope you were able to enjoy most of the great amenities we have to offer. If not, please come back and see us soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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771 reviews from our community

Traveler rating
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    317
    86
    34
    34
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117
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (271)
Date | Rating
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English first
San Diego, California
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 3, 2014

I loved everything about this hotel! My first stay was in November on thanksgiving, second stay was new years. It was very nice and welcoming. We won two nights comp room and I won a second 2 night comp room for the month of march. The staff are friendly, the food was great, and the rooms are comfortable and very clean. The only complaint was the parking issue, Although the valet men were very nice it just felt like I had to tip them every time I came in and out. I'm glad that they have finally opened up the parking structure that was the only part that was a bit annoying.

Room Tip: Make sure to ask for a higher level floor facing Fremont street. its very beautiful at night!
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  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jan B, Director of Sales at Downtown Grand, an Ascend Collection Hotel, responded to this review, March 7, 2014
Dear Mia B,
It is great to hear that you have stayed with us more than once! We are happy to be your choice when staying in downtown Las Vegas. We look forward to having you back soon:)
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Tustin, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 2, 2014

This hotel is brand new and the deco of the lobby and ART bar is contemporary, pretty upscale for staying in vibrant Las Vegas. I only think that they dont really care for this hotel is they dont provide breakfast as we have to spend some time to get ready and dress up for breakfast was about 10 am to 11 am.

Room Tip: They dont provide breakfast and thats why I rated as terrible.
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  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jan B, Director of Sales at Downtown Grand, an Ascend Collection Hotel, responded to this review, March 7, 2014
Hi CathyW,
Thank you for being our recent guest at Downtown Grand. We appreciate your feedback as it helps us to improve in certain areas. Please think of us when planning your next trip to Las Vegas:)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Bend, Indiana
Senior Reviewer
8 reviews 8 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 2, 2014

We stayed for four nights and we just loved it! The staff was very nice. The room was immaculately clean, furnishings new, bed was comfy and most of all...no smell of smoke! This is difficult to find in Las Vegas.
The only thing I didn't care for was the half glass door over the shower. I did get the floor wet when showering but not a big deal.
We will be back on our next trip to Las Vegas.

Room Tip: Ask for a room away from the noisy Freemont street area. We were on the 24th floor and the noise wa...
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jan B, Director of Sales at Downtown Grand, an Ascend Collection Hotel, responded to this review, March 7, 2014
Dear allofusos,
Thank you for choosing Downtown Grand for your recent visit! We are happy to hear that you had a great experience with us. Please think of us on your next visit to downtown Vegas:)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nolensville, Tennessee, United States
Reviewer
3 reviews 3 reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 2, 2014

We stayed at the Downtown Grand the middle of Feb as far as the hotel goes we really enjoyed the modern decor and the layout of the room. What we did not like was there shower style which has been commented on by plenty of others. The fact that there is only a half piece of glass is ridiculous and water goes out of the shower and you can feel a draft. The other thing we did not like was the elevators are rediculously slow.

The positives were the housekeepers were very accommodating and the rooms were clean.

What we really enjoyed and what will bring us back is the casino staff. Ron, Scott and Heleinhi. I have been to Vegas 10 times and have gambled at most of the Casino's on the strip as well as downtown and I have to say the Casino staff at the Grand were the most friendly and welcoming that I have encountered. They made us feel as we were at home. The dealers were also very fun and social unlike most others. We are looking forward to our next trip back to the Grand and hopefully all our favorite staff members will still be there.

Thank you,
Alan and Lesley Klugerman

Room Tip: Ask for rooms on the south side of the hotel.
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jan B, Director of Sales at Downtown Grand, an Ascend Collection Hotel, responded to this review, March 7, 2014
Dear Alan K,
Thank you for your kind response! We are pleased to hear that you enjoyed your stay. It is also great to hear you had great interaction with our Team Members. They are the reason we get these great comments! Hope to have you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ridgecrest, California
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 1, 2014

Checked in a little early at 2:30 pm and was told I needed to wait for a final inspection of the room before keys can be issued. Waited until 3:45 and was finally issued room keys. Disappointed to find the room floor dirty, and had to request housekeeping to come up and vacuum food and trash.

Furnishings were nice and new. Bed was very comfortable. Food in the hotel restaurants was above average. Coupons for hotel discounts were good to offset cost of eating and drinks. Pool was closed and was a disappointment as weather was great. Slots were tight but we found one loose machine and won a little back.
Hotel staff are helpful and friendly. Valet car service is great.

Location is excellent as it is near the Hwy 95 & 15 intersection and you can jump on these easily.

One other negative, billing services are not good. Checked out and got copies of my bills which were not complete and did not show all charges and payments. This needs to be fixed.

Orverall I would stay there again but would avoid the weekends when the music downstairs is very loud (even on the "quiet" side of the hotel). There is a reason there are earplugs on the nightstand when you get there.

Room Tip: Ask for a room on the second tower, east side. These may be quieter than the main tower.
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  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Akron, Ohio
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 1, 2014

After years of staying at another hotel downtown, we went to the Downtown Grand. The service was great and so was our room. Others have complained about the noise but our room on the 15th floor was quiet. The workout room is small but met our needs. Who is really self disciplined in Vegas anyway? The restaurants were quiet good. Rock Pizza is awesome. The casino is clean and we did well on the machines. The pool will be opening soon and looked great. We will never stay anywhere else.

Room Tip: Rooms on higher floors may be better as the bar across the street could be too loud for light sleepe...
See more room tips
  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jan B, Director of Sales at Downtown Grand, an Ascend Collection Hotel, responded to this review, March 3, 2014
Dear Kristen M,
Thank you for the wonderful comments! We are happy to hear that you enjoyed the hotel and the amenities around us. We hope to have you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Downtown Grand, an Ascend Collection Hotel

Address: 206 N. 3rd Street, Las Vegas, NV 89101
Phone Number:
Location: United States > Nevada > Las Vegas > Downtown
Amenities:
Bar / Lounge Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #65 of 269 Hotels in Las Vegas
Price Range (Based on Average Rates): $
Hotel Class:3 star — Downtown Grand, an Ascend Collection Hotel 3*
Number of rooms: 629
Official Description (provided by the hotel):
The Industrial chic Downtown Grand Las Vegas is a unique authentic urban hospitality experience; located at Downtown3rd in the heart of downtown Las Vegas. Downtown Grand’s two guest towers (the 18-story Casino Tower and the 26-story Grand Tower) encompass 629 guest rooms and suites ranging in size from 375-1100 square feet. Downtown Grand rooms are designed to set a new standard for downtown Las Vegas, featuring Serta Presidential pillow-top mattresses, HD flat-screen televisions, Wi-Fi, and modern amenities in a refreshingly retro setting. ... more   less 
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