We were pleasantly surprised with the accommodations. We stayed in room 2009 in the Rosemary. There was a beautiful view of the mountains and we were in a two bedroom which had two full kitchens, living rooms, bathrooms and bedrooms. Each bathroom has a shower, a whirlpool bathtub and two sinks. The amenities (one small bottle of conditioning shampoo and one small bottle of body lotion-Breck) seemed inconsistent with what one would expect.
I would have given this venue five stars if not for one disturbing experience. Upon arrival, I checked the bed in our first room and found blonde hair on the sheets. We went into bedroom two and found black hair on the sheets. Seemingly too much of a coincidence. I contacted the front desk who sent someone who arrived right away. She shared the following: We outsource the cleaning of the bedding and it is not unusual for there to be hair that remains on the sheets. Whoever made up the beds did not check carefully enough and take it off before you arrived. We were appalled. She said she would bring up new linens. In the meantime, I called back down to the main desk and spoke to a supervisor who stated the person who gave us information did not speak the truth and that she was just trying to cover up. He said he would send a manager. We waited and the same person showed up at our door identifying herself as a manager. We questioned her but she gave no additional information and no restitution. When we called the front desk again, asking for a manager to explain what had happened, the phone just rang and rang. When a serious issue like this surfaced, there was no one to speak with and one just covered for the other in the Rosemary building so the main office seemed concerned but there was no follow-up because the management in the building circumvented it. They did change the linens but we were distressed and had no confidence that the room had even been cleaned. Since we had already wasted two hours of our time, and after giving the managerial staff every opportunity to respond, we went on to enjoy Las Vegas despite the experience.
There was no timeshare pressure. We were asked once upon arrival and that was the extent of it. Aside from our experience with the cleanliness of the room, we found the staff to be friendly.
The South Point facility and casino is convenient and in walking distance. Upon arrival, you receive a coupon book with discounts and twenty dollars of casino money. We found the odds to be good at the casino. Get your casino card because it provides you with a discount at the buffet which is plentiful. We did not know this and missed out.
Definitely rent a car. We were pleasantly surprised at how easy and inexpensive it is to park - free at the Bellagio and three dollars a day at other lots. Renting the car will save lots of money in taxi fares. Car rental from the airport is easy and reliable from any company as they pool the transportation to the airport.
Visit both Old Las Vegas (Fremont Street) and the main strip. We ate at Oscars which was amazing. Know that there is a half price venue in various places on the strip good for many shows and restaurants - a definite savings.Also, we did not know this but sign up for groupon in Vegas. You will be amazed at the deals at excellent restaurants. We learned about this after the fact. Check out the gondola ride and dinner at the Venetian.
All in all, the Grandview was very comfortable. It is a shame that the cleanliness of the rooms was seriously in question. I am saddened that we received a runaround and that there was a cover-up n addressing the issue. I would welcome speaking to management to make this right because the thought of sleeping on someone else's sheets is a matter of health and safety. If the management had dealt with the issue honestly, my rating would be higher. We exchanged Disney Vacation Timeshare Points for this experience. Sadly, the accommodations and service were not on par with Disney so the Grandview exchange definitely gets the better value by far.
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- Also Known As:
- Grandview Hotel Las Vegas
- Grandview Resort Las Vegas
- Grand View Las Vegas
- The Grandview Las Vegas
- Grandview Resort Vegas
- Grandview Las Vegas Hotel
- Grandview Vegas
- Grandview Lasvegas