We stayed at the Nobu hotel during the Grand Opening weekend. Not that it mattered, because although some of the staff told us excitedly about the special events, it turned out that we were not included in any of them (they were only for "invited guests."). Awkward. In fact, from start to finish, our interactions with the staff were consistent - people were enthusiastic, but unable to deliver. I requested help before arriving there for my birthday weekend on a number of fronts, including reservations at Nobu, which is a stated "perk" of staying at the hotel. I kept receiving emails that I had a dinner reservation, and then it was cancelled, until I finally got a message from the concierge that they could not accommodate the time we requested. When I noted that I had made our hotel reservation weeks in advance and requested the dinner reservation at the same time, I finally got the time I originally requested. I received a pre-arrival email, heralding all the wonderful things I could arrange, including special pillows. So I selected Tempurpedic pillows. When it was time for bed, no Tempurpedic pillows, despite the fact that when we checked in, the person checking us in specifically mentioned that he noted we requested special pillows. Since I had gotten my hopes up, I called at bedtime to ask if we could get the requested pillows. The staff enthusiastically brought pillows right away. Just not Tempurpedic ones. Staff is certainly trying, but I did not feel well taken care of, especially compared to other luxury properties in Vegas. One other example - I explained to the concierge that I was coming in a day earlier than my husband for the sole purpose of gambling all day. I asked if they could help me get a special rate anywhere within Caesars for the first night. They came back with a rate that was higher than what Bellagio offered me. When I asked if they would match Bellagio's rate, they said no. That's ok, I just gambled all day Thursday at Bellagio instead of Caesars. Did I mention it was my birthday weekend? Nobu hotel graciously gave me a card signed by the staff. No special amenity in the room. Just a card. So much for luxury.
Enough whining about the lack of professional service. On to the rooms. They were fine. Just fine, not wonderful. I've stayed at most of the hotels in the central strip area, and these were smaller than most, on lower floors with terrible views. These rooms compare with rooms at Paris or lower end rooms at Caesars. They do not compare to rooms at Bellagio or the Wynn properties. Overall, we were disappointed - we did not feel the Nobu hotel offered anything very special. Meanwhile, on the positive side, dinner at Nobu itself was wonderful (check out that review to see that I am not always this grumpy).
- Official Description (provided by the hotel):
- The world's first ever Nobu Hotel at Caesars Palace is a luxury infused, celebrity-driven exhibition. And its guests? We can't quite put our finger on it, but well, let's just say they have a certain je ne sais quoi, not to mention great taste. Immerse yourself in luxury that emerges at every turn, every texture, and every amenity.Welcome to Nobu. ... more less
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