I booked a room in this motel because of the many positive reviews on TripAdvisor.com. I never received a confirmation of my online booking--a special Internet rate of $25 for three nights or more--so I called the front desk. No one answered the phone for a couple of days, but I finally reached someone who confirmed the booking by phone.
When I arrived, the desk clerk had my reservation but no record of the rate. He tried to charge me $39, explaining that it was a "holiday weekend." (It wasn't; Labor Day was eight days away.) Another employee intervened and the clerk lowered the rate to $29. I charged five nights on my credit card, sight-unseen--a mistake.
The room they offered me looked like a drab prison cell. I complained, and they put me in a much larger room with a kitchenette. It had a nice new carpet. But the cinder-block walls were dirty and chipping; the electrical outlets had no face plates; the smoke detector was disconnected; the bathtub was full of dirt and hair; and the bottom of the shower curtain had a three-inch band of black mold. There was a window air conditioner--it was 105 degrees--but it made such a racket that I couldn't sleep. There was a floodlight that shone through the window all night; the blinds were slightly askew and didn't keep out the light. I was offered one thin towel. An additional dish towel in the kitchenette reeked of mildew.
In addition, the promised "free wifi" was in the lobby only. I needed wifi on this trip, and my room got no signal.
It felt like a dangerous place to stay. The next morning I asked for a refund of my unused nights, and was told there was a no-refund policy. (Indeed, I had signed a "no illegal activity" agreement, overlooking that it also said no refunds.) When the manager arrived, he did waive the policy and refunded the extra nights, with a small penalty: My first night's room would cost me $40. It was a small price to pay to get out of there.
It was evident that the owners take some pride in their motel. When they bought the facility, they say, it was more rundown than it is today. The carpet is a nice touch, and my bed was comfortable. I understand they installed an elevator too. There are two common rooms--the motel doubles as a youth hostel--and I can see how this layout might appeal to some young backpackers. But honestly, the place seemed like both a firetrap and a disease trap.