To Whom it May Concern,
I was scheduled for The Dalton Gang Lunch Tour on the 15th of August.
Somehow, even though the reservation was booked correctly, I was
placed for the Dinner Tour. My party and I were up bright and early
at 6 am and waiting for the van to pick us up which didn't come. I
spoke with a woman who somehow managed to get the van driver to get us
because the Dinner Tour which was offered to us instead would not fit
into our agenda. We were happy with this until the van driver gave us
a guilt trip about how he was missing his daughter's birthday party.
We did feel bad although the mistake was not our own.
We ended up at the ranch twiddling our thumbs for at least 40 minutes
while we waited for the horses to be ready to go. We got into the van
and our tour guides made some comments about how the van driver was a
bit "strange". I found this completely unprofessional as this so
called "strange man" had to still drive myself and two girlfriends
back to our hotel 40 mins away. It was actually very uncomfortable
and made us a little uneasy.
We got to the trail and did the two hour horseback riding which was
actually very nice. We got to trot on the horses a bit and really
experience riding. I did however, feel sorry for the horse, Colorado,
whom I was riding. He had a serious bum problem which I just
automatically felt sorry for him for. It seemed like it would be
quite uncomfortable to be doing the trail of 2 hours for the horse
whose butt looked completely rubbed raw. It almost made me question
the care of the horses on the ranch and why when there were so many
others Colorado was taken out with what would seem like a
discomfortable condition.
After our riding we were expecting our "cowboy feast" which was
advertised on the website.
"Our cowboy chef will have a
nice lunch prepared for you right out on the trail. The menu includes
grilled chicken, ribs and hamburgers cooked on the grill with hearty
helpings of potato salad, baked beans, chips and soft drinks. Don't
forget dessert! How about apple pie? Um um good! There is just
something about eating outdoors that makes the food taste better! Well,
cowboys and cowgirls its time to head back to the fabulous Las Vegas
Strip, sure was fun to ride where the wild country out west is
untouched by man and the Native American is still here. This is a great
day, one to remember for a very long time."
I did request salmon for my meat as I don't eat any beef, pork, or
chicken. We were brought back to the ranch where again we waited
about 40 minutes as the horses were being unsaddled and our van driver
ran off to cook us our lunch, which the site implies would be ready
for us on the trail. After waiting at the ranch, we were brought in
the personal vehicles of the staff down to a park where we continued
to wait for at least another 40 minutes. Our driver finally arrived
with our food which we were shocked contained not much of what was
mentioned on the website. My salmon dish had two pieces of salmon,
two hamburger buns (not sure what they were for) and baked beans. The
other two dishes had some kind of mystery beef, chicken, hamburger
buns, and baked beans. We were also offered cheap cola which I passed
on myself. The salmon was over cooked to the consistency of chicken,
and the other girls couldn't even eat the mystery beef because it
looked so unappetizing. There was no potato salad, ribs, or chips,
and the certainly weren't cooked on a grill in front of us. The
highlight of the meal was the apple pie which tasted like it probably
came from the grocery store.
There was a promotion mentioned on the site I booked for a free poncho
or baja shirt. I mentioned it to the girls leading our ride and the
van driver and non of them knew what I was talking about. The van
driver told me he would mail them to me, but I won't hold my breath.
We did get 3 photos free, which non of us would've purchased anyway.
By the end of our meal, we really just wanted to get back to our hotel
pool and forget about most of the experience.
This trip was in no way worth the $109 per person. Like I said we
enjoyed the riding but I would consider what is written on your
website as false advertising. I really feel like a full refund is in
line. It would at least make me consider not posting this entire
review on line.
Erin Moratelli
[--]
Dear Erin,
I read your e-mail, and I am very disappointed. We will be sending you your ponchos very soon. At this time we do not feel a full refund is in line.
Sincerely,
Jacque
TripAdvisor has free and easy resources to help you enhance your listing and promote your property.
- Start Here - Visit Your Owners' Center
- Add Photo
- Add Video
