My sister and I just got back from staying at the Desert Paradise Resort. I was thinking about a timeshare investment and wanted to check this place out. Upon arrival we were pleased with the looks of the resort, especially the pool area. The concierge offered us a tour of their other facility, The Polo Towers, but we declined. We checked into our room, quickly dropped off our bags and immediately headed out for lunch and sightseeing. However, after arriving back at your room about 4 hours later we noticed how incredibly loud the traffic and airplane noise were. The resort is on S. Decatur, a major street and close to the airport. Our room's windows faced the street and the noise was deafening, like sleeping next to a freeway with airplanes overhead. I called the front desk to request a change of rooms. I was rudely told that there were 3 rooms left but because we were in our room for more than one hour we would be charged a major cleaning fee. I explained that we weren't physically in our room for more than an hour; we had just gotten back from sightseeing. At that point we hadn't even sat on the beds. The front desk person then said he only had 1 room left; he would charge us a cleaning fee and move us closer to the street and asked, "Do you want that?"
The next day we noticed that they blast music in the courtyard pool area to try and drown out the traffic & airport noise.
There are flyers, letters, customer service cards posted all over the establishment about the staff's efforts to make sure guests are comfortable. And yet when we requested a change of room to ensure our comfort, we were met with sarcasm, threats to charge us more money, and a complete lack of caring.
The noise, lack of quality and inattention were such a disappointment it ruined our trip. If you care about quality don't stay here, you'll regret it.
