I have frequented this casino very often. Lately, I have given thought to taking my business elsewhere. I have two number one reasons.
First of all, I work hard, and when I go into a casino and want to relax after a long night at work, and want to play low stake penny keno or nickel poker, I want to feel relaxed. I can't do that when there are continually these annoying freeloaders, many with very poor hygiene, some well dressed, harrassing me and other players at the machines. They will sit down next to us, or stand in back of us while we are trying to play, making comments, sometimes acting as if they are pros, which they are not, then after a few minutes try to ask me or someone else if we have a dollar or a few dollars, with the promise to give me or them the winnings if they win(I have been in Vegas too long to know not to fall for this). When I say no, they will stand there or sit there and some will act like I owe this to them. It becomes un-comfortable and annoying, rather than relaxing, like the environment should be.
Secondly, a number reason, is the reason why a lot of businesses in Vegas are hurting and still don't understand why gaming figures are down here. It is because they don't care about their clientele. This is a perfect example. They want business, but yet shoot themselves in the foot everytime. I could go into this place every single night for the next 200 years and would not get any better recognition or treatment than if I went in there for the first time. The one time I had an issue, ie, ordered drinks from a cocktail server and waited well over an hour and never received it(not the first time that had happened), called beverage from my phone, and nobody ever called me back. I could have one of their employees take care of me 100 times in a row and if I walk in the door not feel one ounce of acknowledgement or welcome back. It feels like, "we don't care, if you don't like us, go somewhere else".
Lets look at other areas. Cleanliness is below average, but better than it was. There is a lot of rude and boisterous clientele walking loudly through the area or hanging out during peak periods and they clog up main walking arteries and it is difficult to maneuver. I have rarely met a kind person in this establishment.
Cocktail service(I order non-alcoholic beverages), is in-consistent. There was one who I would give an order to and never see again. There is one who always knows what I like and makes sure I get taken care of when she is in my station. There are some who are nice, and some who are just lackluster in their personable service areas. Some nights I can sit down and see a cocktail server within a matter or minutes, other nights, it will be an hour or two before I see someone, and other nights there is nobody, it is like a wild guess when I walk in what will happen. In that, normally if I am lucky to get a drink, there is generally about a 50% chance that they will ask me if I want another one. Some will walk right by me and I will have to flag them down to get their attention. I would think after all this time, they would be attentive enough to see this regular and say hey, "Would you like a ___ ____ tonight?"
The food options vary. The Denny's is very good. I ate at the Outback Steakhouse on property about two years ago and it was far below Outback Standards. I got a baked potato about the size of my fist, and my steak look like a little dried out turd. I received no bread service, and left very disappointed. Downstairs in the casino they have a $1.99 foot long hot dog outlet. However, if you want a soft drink with it, they charge you another $3.00. There is a Cinnabon, Subway, and Noble Roman's, charging slightly higher than normal prices and an adequate eating area.
If I want a drink at the bar forget it. It seems like typical Vegas, like you have to be someone's friend, or be related to someone to get service there. I could stand there or sit there for two hours and not get serviced. I just gave up on that bar a long time ago. If I am really thirsty and I don't want to play cocktail server roulette, I just suck it up, and drop by and buy myself a soft drink on my way to the machines.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.