My wife and I stayed recently at CR. I am writing this review to pass along an incident which occurred to us in the making of the reservation. We had been to Vegas in fall of 2011 and I had played table games at CR using their players card while staying at a nearby hotel. In December we talked of a spring visit to Vegas so I thought of using any comps I may have earned in the fall. I contacted CR on their 800 number explaining what I wanted to do. The "customer service rep" checked on my previous play supposedly, I might add, and told me that based on that I would qualify for 3 or maybe 4 free nights. He went on to say that I should make the reservation, paying for 1 night and that comps for that period would automatically be applied once March arrived. Fastforward to March and I called back on the 31st to check on the comps and was told they hadn't been applied yet. Obviously now that was huge signal. At that point our reservation was less than a week away. Any flexibility was limited so I decided to wait until checking in to straighten things out. I didn't write down the name of who I spoke with but I'm fairly certain who he was. At checkin we were told we had no free nights and after some arguing I was told to contact a pit boss to see what he could do. I explained to him the whole set of details and he simply said that they made no sense to him and that my play would not qualify for comped nights.......quite a different story than what the phone rep had said. In the end we both received monetary comps we could apply to the reservation; however, I only made the reservation based on what phone rep. told me. In a nutshell, I was blatantly lied to in order for me to commit to a reservation. I get a feeling that this has happened before. Make no mistake, in the future when making reservations I will consider CR but you can BET I will do some documentation. As far as, the phone rep and the pit boss...I would love to see them along the strip selling bottles of water or slapping cards......because we will have another conversation. I am rating in poor because of the blatant lie...otherwise it's a 3 out of 5
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- Also Known As:
- Casino Royale Hotel Las Vegas
- Casino Royale Las Vegas
- Hotel Royale