Aria Sky suites, December 2012, 4 nights. Better to look at than to experience. Service and quality that are typical for the price-point are notably lacking.
No bellman/baggage assistance is available at the "special" (North Valet) entrance for Sky Suite guests! You have a special entrance and the special privilege of schlepping bags for yourself, or waiting a half hour while they phone for someone from the other not-so-special entrance!
Our suite was lovely. And what a view! -- to the extent that it could be enjoyed through filthy dusty windows. And, of course, there was no heat in our room and the temperature inside was 66 degrees. The facilities manager finally threw up his hands around 11:00 p.m. and we were bundled off to another suite, just as nice, with windows just as dusty and dirty. That room was 68 degrees when we were moved there, but the heat worked -- so it was up to 70 degrees by a little after 3:00 a.m. We slept in our coats the first night -- a first in our luxury hotel experiences at Vegas.
At check-in we were asked what newspaper we would like to have delivered in the morning -- isn't that nice? Would have been even nicer if our answer had made any difference at all. In 4 nights, they finally got the right paper to our room on our very last morning. Of course, it may have been our fault, we were asking for the obscure and hard-to-come-by Los Angeles Times.
But wait, there's more: even at this level of rates and special service, we could not borrow a pair of scissors for 5-minute alteration on a shoe insert because -- get this -- scissors are a "liability issue!" I used the curved serrated knife in the collection of bar-tending tools instead. Somehow that knife, fully adequate for an autopsy, did not pose "liability issues."
In truth, we had some great meals in the in-hotel restaurants. I highly recommend the satay grill in Lemongrass -- simply wonderful. And we had a great dinner at American Fish on Christmas Eve. Incredible lobster bisque.
But beware The Buffet! The Buffet, newly re-designed and re-opened -- was the worst of my many buffet experiences in Vegas over many years. Stale donuts; room temperature fish soup; breakfast sausage where the fat had re-solidified! Cold pizza, room temperature eggs, rubbery and tasteless shrimp. Yechhh! We paid around $40 for a Christmas Eve "special holiday brunch" and it was dreadful, just dreadful. We did not find a single dish that was palatable. Correction: I made toast with the toaster provided, and that was fine. If you have buffeted at other of the good hotels in LV, go back and do it again there. The Aria's buffet is a sinkhole experience and definitely to be avoided.
We admire the look of the Aria, and the location. That's why we made the decision to stay there for this trip. But it's just like it's newly re-imagined Buffet, I think. Good to look at but you leave hungry and dissatisfied. We've stayed at the Wynn, THE Hotel (Mandalay), the Palazzo, and Venezia (Venetian), each multiple times. I am quite certain that I will never stay a second time at Aria. You would have to twist my arm hard!
Ask for one where the windows have been washed within the past year if the view is important to you.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.