I have started with a rating of 1 for some of the courteous staff and see if I can work up from that. Features I was looking for: location, queen beds, full kitchen, high speed wireless internet.
I specifically chose this place because of the kitchen. My plan was to make an average of 1.5 meals per day for our 7 day stay (myself, 2 daughters and their friend). After surveying the inventory (2 dinner plates, 2 bowls, 2 mugs, 2 drinking cups, 2 forks, 2 dinner knives, 1 teaspoon - food prep: 1 pot, 1 frypan (not teflon), 2 ladles, cutting board), I asked at the front desk for more. They said there wasn't anything else available and besides, that unit was "meant for 2 people, not 4". My reservation was made clearly stating 4 people, with full names, so I resented the implication. I explained that we had to take turns drinking tea and I did not have a knife to cut with. I walked away with a steak knife and some styro cups.
I ended up not making anything - anything I made would have needed a utensil that was not available.
High Speed Internet was slower that I remember dial-up being. Like watching grass grow.
I do not like daily housekeeping, however, there was NO housekeeping. If I needed new towels, I had to bring the old ones down to the lobby. After 4 days I asked for a light cleaning and I was told that I can get one after 7 days. I did manage to get a vacuuming for the next day.
Location is GREAT! We had a 7-11, McDonald's (FAST Wifi and $1 drinks, 24 hours), Outlet Mall, IHOP, Denny's moments away.
If Emerald Suites was available for my package I would have chosen that. If I had to do it over again, I would have booked accommodations separately.
I will up my rating to 2 for location.
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