Bought the tickets through Tix4Tonight July 4th, and exchanged at the Planet Hollywood box office earlier in the morning. Arrived for the show at 5:00pm, and couldn't find the entrance into the "raceway" line configuration in the dark lighting. Apparently to entrance was right over near the box office where you had to get a photo taken. The raceway zig-zagged around the fountain area & without clear signage it was difficult to see where you're going. We asked a fellow patron at what seemed to be the end of the line where you enter. The gentleman kindly said "just come through here" and he opened up the "rope". We were not cutting in front of anyone, so my husband & I walked through. Within seconds, an extremely large man came and promptly told my husband to "get out of the line, you can't just push in here". I told the man we asked the other patron & he opened the rope. All a miss understanding and no harm no foul but what followed shocked the heck out of us as well as others standing in the line at the time. I apologized and showed our tickets. My husband asked if we could now stay rather than walking all the way back around? The man proceeded to tell my husband to "get out of the line" as he lifted the rope up and gestured for him to go under the rope. My husband replied "I can't do that, I have a bad back". The man said "if you have a bad back, you don't belong in my show, so get out". My husband is a military veteran, 50 years old, who 5 years ago had two 8" Titanium rods & several bands placed in his back to hold the lower vertebra together. He can still walk, sit, climb stairs etc. but bending down low is almost impossible at the angle this man wanted my husband to manouvre the rope' he wasn't opening it up like the fellow patron did to let us into the line in the beginning. Imagine the shock and embarressment of some burly black man speaking to you like that any day but on the 4th of July when we celebrate liberty & justice for all which was upheld by men like my husband! This man was outright rude, arrogant and full of self-importance, but "Darrell" was the producer of the Hitzville so I guess he felt entitled to his importance; well he his attitude & customer service skills sucked! I proceeded to asked the manager on the box office for a refund but Darrell had to give his permission for them to do so. Of course he refused a refund, and contiued to refuse us entry to the show. I overheard him telling the box office manager " the white cracker doesn't belong in my show". So, I cannot comment on the performance itself. I was looking forward to seeing this production after reading all the rave reviews, but it never happened. I was as mad as a rattle snake because my husband is a proud veteran who deserves much more than this man's bad manners. We walked away feeling extremely slighted, embarressed and disappointed. When fellow patrons who witnessed the events said "that was disgusting behavior, he shouldn't be dealing with the genral public" I knew it wasn't just us who felt bad. I couldn't help thinking if a white person had spoken to an African American this same way, he would have been slammed for being racist. We visit Las Vegas a couple of times a year, and love to see the shows but I'll never purchase another ticket to see a show at Planet Hollywood.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.